SUMMARY:

• Have around 7 Years of experience in IT out of which 6+ years worked on Salesforce.com CRM Platform as a Developer
• Analysed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com
• Experience in all phases of Software Development Life Cycle, Quality management using Waterfall and Agile (Scrum) Methodologies
• Widespread experience in performing the administrative and development related tasks
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions
• Extensive experience in working with SOAP and REST Based Web Services
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Proficient in writing complex SOQL, SOSL queries in querying salesforce.com using Force.com explorer
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect them
• Pervasive knowledge in designing of Pick list, Workflow Alerts and Actions, Validation Rules, Approval Processes, Record Types, and Email generation according to application requirements.
• Possess good knowledge in Unit Testing, Test coverage, Code Review
• Excellent work experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, Sales Invoices, Customer Ledger, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers
• Excellent skills in creating/troubleshooting/modifying Apex code and visualforce pages
• Extensive experience in lead, case management, web - to-lead, Web-to-case, Email-to-case
• Proficient in creating the Lightning component Tabs and Visualforce Tabs
• Good experience in Marketing Cloud(Journey Builder, Email Studio, Automation Studio, Content Builder)
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Partner portal, Customer Portal and Support Administration
• Management of the test strategy as the QA for both planning and content to ensure the program needs are fully tested prior to a production release, to minimize risk and impact to the business
• Strong knowledge on Administration setup, Apex, Visualforce and experience with different SFDC development tools like Force.com Eclipse IDE
• Extensive experience using declarative features like validation rules, workflows, Approval processes, Escalation Rules, AppExchange, sharing rules for satisfying complex business process
• Having Administration experience on CRM applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL
• Experience in web technologies like HTML, XML, JavaScript, CSS, Ajax and Java technologies like Jsp
• Excellent communication and inter-personal skills accustomed to working in both large and small team environments
• Good leadership skills to guide and mentor/lead the team
• Received many client appreciations for the work done

TECHNICAL SKILLS:

Apex Language: Classes, Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Apex Data Loader, S-Controls, Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool(ANT)

Programming Languages: Java, Apex, ASP.Net, SQL, C#

Web Technologies: XML, HTML, CSS, JavaScript, JSP, AJAX.

Operating Systems: MS Windows, UNIX, LINUX

Methodologies: Agile(Scrum), Waterfall.

Tools: Eclipse, Microsoft Visual Studio, SQL Enterprise Manager, JIRA, ALM, Journey Builder, Email Studio, Contact Builder, Content Builder

PROFESSIONAL EXPERIENCE:

Confidential, Schaumburg,IL

Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements
• Designed and developed User Interfaces for Salesforce users as per requirements
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Developed complex workflows and approval processes for automating business logic
• Developed Custom reports and configured the Analytical Snapshots to dump the data on a regular basis for the sales performance and lead generation statics
• Experience integrating Salesforce.com with other apps via real time, batch and sync/async
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization
• Implemented escalation rules, automatic case generation and their escalation to call centre representative, and generated email alerts for quick issue resolution.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse
• Developed Apex classes, Controller classes and Apex Triggers for various functional needs in the application
• Configured federated login to ensure that single sign on in implemented across the company
• Use of ExactTarget to send clients business critical communications in order to optimize marketing and strengthen customer relationships
• Manipulate HTML code in templates on ExactTarget to ensure all links are updated and correct
• Collaborated with scrum development teams on Release Management tasks to promote tested functionality from sandboxes into production environments
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Developed SOQL and SOSL queries to data from different related objects and used Force.com Explorer for SOQL testing.
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications
• Validations using ASP.Net Validation controls Like Required Field validation and Compare validation Etc.
• Created Custom Buttons and links to mass update and mass delete the records and invoke Visualforce pages as per requirements.
• Used JIRA for software development teams, conducted sprint planning sessions, prioritized, maintained and assigned requirements into sprints And used to keep track of bugs, fixing them and followed to the process to move it up to QA staging and UAT
• Worked with Salesforce.com technical support team on a regular basis to resolve issues

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Service Cloud, Sandbox, HTML, JSON, Java Script, ANT migration tool.

Confidential

Salesforce Developer/Analyst

Responsibilities:

• Developed the business logic of the application using APEX classes
• Designed the application to be created module wise using the schema builder
• Implemented REST API to retrieve the recent items on the customer portal VF page
• Performing the UI related activities including Page layout configuration
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary
• Developed application in ASP.NET using C# in code behind Pages
• Analyzed and evaluated complex business requirements and recommended solutions
• Developed Application to access JSON and XML from Restful web service from consumer side using JavaScript
• Implemented Marketing Sales, Customer Service, Call Center & Support Administration
• Made the configurations in the applications time to time as per the requirement gathering
• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages for various business requirements
• Created and deployed various Triggers, Apex classes and Visual force pages as part of the implementation
• Worked and handled different issues related to Sales cloud and Service Cloud
• Worked on the salesforce service cloud - case management, knowledge article management, service cloud console, telephony integration, live agent, email-to-case and platform encryption
• Making the timely data management using the Data Loader tool and thus making the insert, delete, upsert operation on the data
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Worked on ExactTarget integration with salesforce and created Exact Target email templates
• Involved in ExactTarget Marketing Cloud subscribers, lists, profile attributes and emails
• Managed and tracked weekly large-volume of emails, triggered sends and email alerts within ExactTarget email platform
• Hands on Experience with ExactTarget configuration and campaign management
• Constructed new sandbox Plan and assembled all the Requirements for Project.
• Deployed Configurations and Code between Salesforce Environments through various deployment tools like Force.com IDE, Snapshot, ANT Scripts.
• Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services Security Controls, AppExchange Package & Custom Application, Sandbox data loading
• Created custom controllers implementing complex code for retrieval from Salesforce to visualforce pages and financial solutions to their dealers & customers by deploying Salesforce computing module
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Have experience in working in Agile Project
• Performing the mass data activities in the organization
• Programmed the various automated functionalities using the triggers in the combination if the related classes

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Informatica, HTML, ASP.NET, Java Script, Apex Triggers, Web Services(SOAP and REST), Reports, Custom Objects, Custom Tabs, Service Cloud, Informatica, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Confidential

Salesforce Developer /Admin

Responsibilities:

• Participated in requirements gathering and creating functional requirements
• Developed Controllers and extensions for Visualforce pages
• Worked with Conga Mail Merge application from AppExchange
• Responsible for setting up login restrictions and resetting the user passwords
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing
• Involved in code review and Management across multiple development teams using GITHUB
• Implemented platform security using Organization security, Network-based security and Session security
• Involved in data cleansing and data migration using Data Loader
• Generated Reports and Dashboards for Data Analytics team and created several custom reports to study the cross-object influences
• Designed and implemented Automation process for custom objects using Workflow rules, Assignment rules, Escalation rules and Approval Processes.
• Created custom objects and fields, customized standard objects and created relationships fields as per business requirements
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions
• Implemented Trigger handlers for better performance and execution on objects
• Developed triggers and Apex classes by implementing best practices
• Implemented Visualforce pages with public-facing websites by using Force.com Sites
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
• Implemented Classes, Interfaces, Keywords and Annotations
• Deploy SFDC package from one organization to other organization.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Customized different page layouts and assigned them for different profile users.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks, security controls, shared settings and actions.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com, Apex Language, Triggers, Visualforce, SOQL, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Html, Web services, Sharing Rules

Confidential

Junior Programmer Analyst (Web Developer)

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application
• Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work
• Developed data model and stored procedures.
• Used JDBC for communicating with the database
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies
• Solid understanding in Object-Oriented analysis and design
• Worked on various Design Patterns, UML and Enterprise Application Integration
• Responsible for maintenance and production support of the application documented design and functional aspects of the application
• Developed user and technical documentation

Environment: Asp.Net, Java, JSP, ANT, HTML, CSS, JavaScript, UML, XML, Oracle 9i, UNIX