SUMMARY:

• 8+ years of overall professional IT experience with over 7 years of extensive experience in Salesforce.com CRM and Force.com platform.
• Salesforce certified Platform D eveloper 1.
• Salesforce certified Adminstrator.
• Experience in SFDC development using Apex classes and Triggers, VisualForce, Force.com IDE, SOQL, SOSL.
• Strong knowledge of sale, marketing, service and support automation.
• Experienced in analyzing business requirements, Entity - Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience on working with Chatter objects.
• Experienced in Salesforce.com Service Cloud development including SDLC, standard and custom objects, Apex, and Visualforce pages.
• Experienced in Force.com Web Services API for implementing web services to access data from different users.
• Good knowledge of Adobe Flash, Service Cloud and Sales Cloud and Chatter.
• Involved in modeling the Data. Expertise in tuning up the database queries.
• Experience in functional and application knowledge of Finance, Marketing, and Telecom Sector.
• Experience in writing and debugging stored procedures and triggers.
• Excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels.
• Hands-on experience in handling Server Vulnerabilities, Application security, Project external audits and Risk Management.
• Excellent team player with Interpersonal, Communicational, Organizational and Project Management skills.
• Flourished in both independent and collaborative work environments with quick learning abilities and excellent communication skills, presentation skills .
• Proficient in learning new technologies and quickly adapting to new environment. 
• Experienced in cloud technology and on premise infra structure integration for Salesforce .com.
• Experienced in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.
• Experienced with integration of App Exchange application and with other applications like ACT and Oracle Apps.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK and METADATA API.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL.
• Synchronized ETL flows between various databases and report servers.
• Expert in implementing security and sharing rules at object, field, and record level for different users. 
• Excellent team player with Interpersonal, Communicational, Organizational and Project Management skills. 

TECHNICAL SKILLS:

Sales Force:  Sales Force CRM, Sales Force SFA, Apex Custom Controllers, Apex Classes, Apex triggers, Visual force Pages/Components, Apex Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Sales Force Tools  Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox and Production ), Force.com Apex Explorer, Force.com Migration Tool

Integrating Tool  Apex Data Loader and Informatica On-Demand

Programming  Apex, C, C++, Java

Web Technologies  HTML, XHTML, XML, CSS3, AJAX, XRX, Java Script

Database  Oracle 8i/9i/10g, PL SQL, MS Access

Testing Tools  JUnit, Element Tool, Selenium

Operating systems  Microsoft Windows 98/2000/NT/XP/7/8/10, Linux, Unix, Apache Mac

Other tools  Visio, Clear Quest, Clear case and Ms Project, Eclipse

​PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Developer

Responsibilities:

• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Developed Email services to handle XML formatted emails to create Cases.
• Configured Email-to-Cases for different support teams.
• Deployed using Force.com IDE and Change sets for sandbox to production environments.
• Involved in customizing custom objects, tabs, fields, and page layouts as per the business need.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using java.
• Made new feature enhancements on Service cloud and Sales Cloud console view and developed some Visualforce components.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Cast Iron helps the Salesforce to integrate with other instances which been used for data integration and data migration.
• Develop re-usable UI components with the Salesforce Lightning Component Framework.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications.
• Worked on role hierarchy & sharing rules to configure visibility.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient. 
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Saleforce.com platform, Apex Language, Salesforce Lightning, Triggers Visualforce (Pages, Component & Controllers), Chatter, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, HTML, Java Script, Web Services, Eclipse IDE .

Confidential, Fort Worth, TX

Salesforce Developer

Responsibilities:

• Involved in the re-engineering process of the Account, Contact and Opportunity object.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Web to case and Email to case features.
• Created auto response emails including suggested solutions for cases raised via email and web-to- case
• Created Lightning Component Tabs and Visualforce Tabs . 
• Used the sandbox for development, testing and code migration to Production.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Worked in developing various lightning components, events and lightning  applications. 
• Developed Apex Triggers for various functional needs of the application and tested code.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports.
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.

Environment:Saleforce.com platform, Apex Visualforce, Workflow & Approvals, Controllers and Extensions, Custom Objects, Custom Tabs, Email Services, Lightning  App Builder, Force.com IDE, MS Access.

Confidential, Irvine, CA

Salesforce Developer

Responsibilities:

• Working as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Content.
• Developed Visual force pages, Components, Controllers for displaying documents in Content.
• Worked on Sites for publishing visual force pages.
• Used CSS style sheets for formatting the Visual force user interface.
• With Apex Data loader uploaded different types of documents to the sales force database.
• Developed & Scheduled Reports and Dashboards for business users.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.
• Participated in cross-functional teams that address strategic business issues involving CRM, Marketing and Sales operations.
• Created Data Models and implemented the relations between the objects using MS Visio.
• force pages and APEX Triggers to develop the custom functionality as per the requirements.
• Developed Test classes and maintained minimum of 85% code coverage.
• Created Apex schedule jobs to perform the same operations in a scheduled time.
• Used Salesforce Enterprise API to Integrate with existed Java web application.
• Execute the Apex Unit Tests and Deploy code from Sandbox to Production using Eclipse / Force.com IDE.
• Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Price book, Dashboards and Reports.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, Reports and Dashboards.
• Participated in the training sessions provided by the Salesforce team and support end users. Involved with Salesforce.com Premier Support and handled the support cases with the helpsalesforce.com support.
• Defined lookup and master-detail relationships on the objects.
• Developed Visual Force Page according to the client’s requirement.
• Developed several Apex Triggers, Classes during the project lifecycle. 
• Worked with SOSL and SOQL queries to get data from different related objects
• Invocated the queries and Apex methods from JavaScript

Environment: Saleforce.com platform, Service Cloud, Apex, CRM, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, HTML.

Confidential, Oklahoma City

Salesforce Admin and Developer

Responsibilities:

• Provided CRM Level 2 and Level 3 Support in troubleshooting issues and working closely with the users to ensure that applications meet their needs and keep pace with changes in CRM application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.
• Built efficient Client Services Ticketing system using Cases object. Implemented Email to case , Web to Case Functionality in the ticketing system.
• Created Record types , Rollup Summary, Workflow rules , Approval process, Auto Response rules and Validation rules to ensure data is validated and automate business logic conditionally.
• Created and maintained Salesforce.com application user Profiles, Roles, Permissions Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.
• Created Queues , Public Groups and Email Templates, and used Email templates in HTML.
• Built Reports and Dashboards to continuously monitor data quality and integrity and assist users with report design and management and Customized the Dashboards to track usage for productivity and performance of business centers.
• Developed Apex Triggers, Visual Force Pages and Controllers and managed to support the business workflows.
• Developed various Batch Apex classes and scheduled those using Apex Scheduler .
• Closely monitor deduplication process by Integration of IBM Initiate that involved web service API calls and future methods.
• Troubleshoot the issues with custom merge process and integrations with different applications.
• Extensively worked with Data Loader and Bulk API to import or export the data from Salesforce.com objects in very large volume.
• Built SQL scripts to retrieve data from databases.
• Involved in Data Mapping and Data Migration from legacy SQL SERVER systems to SalesForce.com.
• Set up integration between Salesforce and MS-SQL using DB-AMP.

Environment: Salesforce, Luminate Online, IBM Initiate, Greater Giving, SQL SERVER, Apex Data Loader, Force.com IDE, SOQL Explorer, Chatter, DB Amp, Marketo, CRM Pledgemaker.

Confidential, Dallas, TX 

Salesforce Admin and Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Implemented Custom Labels and Custom Settings for referencing data sets across Apex Controllers.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created complex Triggers to handle bulk data and invoked future methods to support asynchronous execution.
• Created profiles and implemented Object and field level security to hide critical information
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Involved in migration of business data to Sales force based on External ID’s using the Apex Data Loader.
• Extensive experience in writing unit test cases and test coverage for all the apex classes designed.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs.
• Worked on Java script to implement time tracking on each case and display it on the case object.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, WSDL, Reports, Sandbox, Eclipse IDE Plug-in.