SUMMARY:

• Around 7+ Years of professional experience in IT which includes 5+ years in Salesforce.com Sales cloud as well as Service cloud as a developer and administrator.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards .
• Experience in Customization, Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com
• Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP, REST based Web Services, JavaScript, Ajax.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, security and sharing rules, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working with Force.com IDE, Apex Data Loader, Force.com Explorer and Salesforce.com Sandbox environments and Community and Customer portals and visual workflow.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Good Understanding of data, network and Single Sign On techniques (SSO).
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users and Lightning Components.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS)
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visual force (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Strong experience with source control tools Git, Star Team, Subversion, and SVN and managed, built salesforce code from the repository.
• Profound knowledge on Lead Conversion process, email-to-case, web-to-lead implementations and Proficiency in Object Oriented Languages like C++, C#, Java technologies.
• Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots.

SALESFORCE TOOLS: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

PROGRAMMING LANGUAGES: Java, Apex, C, C++, SQL, PL/SQL.

WEB TECHNOLOGIES: HTML, CSS, AJAX, XML, JavaScript

OPERATING SYSTEMS: MS Windows, Linux

DATABASES: MS SQL Server, DB2

METHODOLOGIES: Agile, Scrum, SDLC, RUP

PROFESSIONAL EXPERIENCE:

Confidential,Chicago,IL

Salesforce Developer/Administrator

• Assisted in analysis of the existing functionality to identify the enhancements and gaps in the standard (OOB) functionality, design and documented the solutions to fill the gaps.
• Involved in End to End CRM processes like Design, development, planning, testing and integration of Salesforce.
• Worked on supporting Salesforce applications and handling Salesforce tickets on daily basis using tracking tool JIRA.
• Responsible for building an application based on business rules on the Saleforce.com platform with customized VF pages, Controllers and Apex triggers.
• Developed custom Visual force pages that handle the business process with the respective UI development Using JavaScript, Jquery languages.
• Built Batch Apex triggers that update the fields and its related records on operations like update, delete and insert. Created the visual force pages and integrated with external legacy system using REST based web-services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created email templates and inbound emails using Visual force for the clients and customers and had to save the attached documents to save on the Amazon Web Services cloud. Used Data Loader to upload attachments, documents to SalesForce.com
• Create and Modify Test classes for the application to attain more than 75 % code coverage in the production environment, and handled all the Deployment of code to the production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization. Developed Call in REST Services for third party gateway SMS application.
• Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents. Good experience with Change Management.
• Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Environment: Force.com platform, Visual Force Pages, visual workflow, Apex Language, AJAX, Data Loader, HTML, CSS, JavaScript, JQuery, Workflow & Approvals, Reports, Process Builder, Eclipse IDE Plug-in, Change Sets, Test Scripts.

Confidential,Chicago,IL

Salesforce Developer/Administrator

• Involved in creating an enhanced version of business application where Salesforce was used to integrate with a Legacy CRM and implemented service cloud functionalities.
• Involved in BSR (Business System Requirements) meetings and requirements specifications, documenting the functional and non-functional requirements and was part of designing key solutions needed for project’s progress.
• Worked on Custom Objects and Standard objects such as Leads, Opportunities, Accounts, Contacts, Opportunities, Leads, and Campaigns with Sales cloud.
• Developed Apex Classes, Controller Classes, and Apex Triggers and Unit tests for various functional needs in the application.
• Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger.
• Designed Visual Force Pages to display data dynamically fetched from real time integration and worked on developing client side logic using JavaScript and HTML.
• Created many Email Templates and workflows to send the Emails to customers using the Email alerts action.
• Implemented web2case and web2lead functionality and designed web pages using visual force, HTML, JavaScript, CSS and Ajax for capturing customer’s information.
• Designed and implemented Batch classes and scheduled them to a nightly, weekly and bi-weekly basis for performing various functions based on the requirement.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case, implemented and worked on customer community portals and Partner portals.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Implemented the Email to case, to allow the creation of the Cases form the Email sent using the On Demand Email to Case Setting.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Created various Reports (tabular, summary, matrix, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Salesforce Platform Encryption, Eclipse IDE, Apex Classes, Visual Force Pages, HTML, JavaScript, SOQL Salesforce.com, Force.com Sandbox, Import Wizard, Sharing Rules, Workflows, Email Updates, Test Scripts .

Confidential,Dallas,TX

Salesforce Administrator/Developer

• Worked very closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Worked on Custom Objects and Standard objects such as Leads, Opportunities, Accounts, Contacts, Opportunities, Leads, and Campaigns with Sales cloud as well as Service cloud . Developed Apex classes and triggers on Force.com
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Worked in developing various Apex classes, components, and Visual Force pages in Opportunity and Contracts entities. Integrated Apex with External services by making callouts that used SOAP and WSDL
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Using Apex Classes and triggers developed integration that would create new records in external system (Member Clicks) when new Salesforce contact records where created update using system callouts and REST API. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using java.
• Used Data Loader from command line used Informatica Cloud Data Loader for passing data, Database to Flat files, Flat Files to Databases, Databases to Databases

Environment: Saleforce.com Platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Apex Data Loader, Email Service, Security Controls, Windows 2008,Test Scripts .

Confidential,Sunnyvale,CA

Salesforce Administrator

• Closely worked with Salesforce.com consultants while implementing the solutions for the requirements.
• Gathered and documented Business and Functional Requirements (BRD, FRD), User requirements, Use Cases, System Requirement Specs (SRS). Prototyping, Surveys, User Stories, Joint Application Requirement / Design (JAR / JAD) and Brainstorming.
• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Opportunities, Leads, Campaigns associated with Sales Cloud.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic. Developed various custom objects, Tabs, Components and Visual Force pages.
• Created work flow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Experienced with Web-to- Lead and Web-to- Case scenarios along with Escalation rules and Assignment Rules.
• Customized the dashboards to track usage for productivity and performance of business centers and their sales team.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Workflow & Approvals, Reports, JavaScript, Custom Objects, Custom Tabs, Email Services.

Confidential

Salesforce Developer/Admin

• Understanding and analyzing the requirements, and mapping them to Salesforce functionality. Creating/add and manage Users, Roles, Profiles and setting up sharing rules. Involved in Customizing Custom Objects, fields, record types, forms and layouts, custom tabs and applications.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing. Customized Chatter objects and tabs to view progress and discussion on business process.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set. Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com and on writing Apex Triggers and Apex Classes, Batch Apex, Scheduled Apex.
• Experienced in the designing UI using Visual Force Pages and Migrating Meta data from one sandbox to another sandbox using Force.com IDE tool, Change Sets and Eclipse. Writing the Test Scripts for various scenarios.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, JavaScript, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services.

Confidential

Jr. Software Developer

• Involved in Object analysis, design and documentation (OOAD) of the application model using UML.
• Designed and developed interactive static HTML screens as screen level prototype, JavaScript for client side validation and used Cascading Style Sheet (CSS).
• Created browser-based UI using HTML, JavaScript, AJAX components and developed JSP custom tags and used JSTL for reusability. Used AJAX to support dynamic page element rendering to enhance user experience.
• Involved in component development and used design patterns such as Singleton, Factory and Data Access Object (DAO) in the implementation of the application. Used Spring Context for EJB Support and Spring DAO for enhanced JDBC and DAO support.
• Used Eclipse IDE for development, configured and deployed the application on to WebLogic using Maven, version control by Rational Clear case and tested using JUnit. Writing the Test Scripts for various scenarios.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.

Environment: Java/J2EE, JSP, Servlets, WebLogic, Eclipse, JMS, Log4J, JUnit, HTML, DHTML, JavaScript, UML, Clear case and ANT .