EXPERIENCE SUMMARY:

• Certified Salesforce Developer (DEV401)
• Currently working as Salesforce Lead with 9+ years of experience in CRM Application Design/Development/Integration and Upgrades.
• Have a good working experience in Onsite Offshore project execution model.
• Salesforce Administration and development experience. Deployments, Change - Sets, User Administration, Profiles, Role Hierarchy setup. Customizing Salesforce using custom objects, lookup and master-detail relationships, formulas, validation rules, triggers and apex classes.
• Design and develop Salesforce application around the Model View Controller architecture.
• Hands on experience with configuration, customization, programming with REST APIs, APEX Triggers, and implementing new instances of Salesforce.com from inception of license purchase.
• Comprehensive understanding of the Siebel Architecture, Data Model and Workflow Administration.
• Involved in all phases of software development life cycle, from requirements gathering to design creation, configuration, testing and final deployment.
• Responsible for End-to-end Salesforce Implementation from Requirements to Design, Development and Deployment.
• Experience in Salesforce Communities, Customer and Partner Portal, Chatter capabilities, Publisher Actions, License Management.

TECHNICAL SKILLS:

Cloud Application: Salesforce Sales, Marketing Modules, Salesforce Administration, Data Loader.

Package Implementation: Siebel Financial Services, Siebel 7.x (7.5.3, 7.8) and Siebel 8. Siebel Configuration Tools, eScripting, Business Services Workflows and EIM.

Languages: C, C++, VB, PERL, Apex

Database: Oracle 8i/9i, IBM Db2.

Operating Systems: Windows 9x/NT/XP, Windows 2000/2003 Server, UNIX, Linux.

Web Technologies: HTML, JavaScript, VB Script

Tools/Packages: MS Office, MS Visual SourceSafe, SQL*PLUS, RapidSQL, Toad, XMLSPY, Eclipse.

PROFESSIONAL CAREER:

Salesforce Lead - Development and Admin

Confidential, Schaumburg, IL

• Lead a team of Salesforce developers for Accounts/ Royalties/ Customer/Payments management solution built on the force.com platform.
• Setup Salesforce application from license purchase to application design and rollout to users.
• Strong technical skills in Salesforce platform, including but not limited to Master-Detail and Lookup Relationships, Workflows, Scheduleable batch jobs, Reports and Dashboard development, APEX Data Loader.
• Experience in enhancing Salesfore User Interface by using HTML, CSS, Javascript, Jquery.
• Coordinated development activities by managing the technical requirements in a requirements traceability matrix.
• User of Scrum Methodologies for Software Development, Effort Estimation and Project Deadlines.
• Design and develop Salesforce Application around the Model-View-Controller architecture. Hands on experience with Configuration, Customization, Programming with Apex API’S, Apex Triggers.
• End-to-end Salesforce Implementation from Requirements to Design, Development and Deployment.
• Map Gantec eStores business processes such as Sales and Distribution using Salesforce application.
• Customize the Salesforce Sales Cloud, Marketing Cloud and building custom applications on the Force.com platform.
• Handle Data Management activities, inclusive of Data Load, Data Migration and Integration. Translate requirements into comprehensible functional configuration of Salesforce.com.

Environment: Content Management System (Wordpress), Salesforce Enterprise Edition, .Net web-services and SQL Server back-end)

Siebel/ Salesforce Team Lead

Confidential, Sunnyvale, CA

Responsibilities:

• Leading the Siebel and Salesforce Operations team. Responsible for maintaining 7 Siebel and 10 Salesforce Environments.
• Hands-on experience configuring multiple features of Salesforce.com such as Custom Object, Custom Settings, Profiles, Role Hierarchy, Workflows and Approvals.
• Worked on Salesforce Deployments, Change-Sets, User Administration, Profiles, Role Hierarchy setup. Customizing Salesforce using custom objects, lookup and master-detail relationships, formulas, validation rules, triggers and apex classes.
• Possess holistic understanding of company-wide Salesforce.com usage, capabilities, and limitations.
• Advanced Salesforce user and administrator skills (including using permissions, queues, email handlers, mass email, views, page layouts)
• Analyzing the data model and creating the reports.
• Shell Scripting, Siebel OOB component configuration, Siebel Custom Components configuration, Siebel SWE configuration, Load balancing, Siebel Release Migration - DEV to QA to Prod and SSO integration.
• Performance Monitoring and troubleshooting (DB server/Siebel Server)
• Client Experience monitoring using RUEI (Real User Experience Insight)
• Keeping Siebel team updated on bugs and fix packs available from Siebel and best practices related to environment management.
• Setup integration components for Siebel to Salesforce integration and administration of Salesforce environments.
• Hands - on administration and development on Salesforce Environment.

Environment: Siebel Sales and PRM Implementation (7.5), IIS Web Servers/Solaris Sunone Web Servers, Oracle 9i DB, Solaris 5.8 Servers, Windows 2000 server, Siebel EIM, Tibco EAI integration and Tibco SOA integration. Salesforce Unlimited Edition. 

Siebel Administrator

Confidential, Milwaukee, WI

Responsibilities:

• Hands-on experience on Siebel 8 Admin features and functionalities.
• Owned and managed of Siebel Environment for more than 10 Siebel Environments.
• Set up new Siebel 8 environment from scratch, which included installing Enterprise server, Gateway server, Siebel Server, Database Configuration Utilities, Reports Servers.
• Ownership of deployment activities of the Siebel repository/server files/reports/LOV, PDQ, other templates across environments.
• Configured MQ integration in Siebel with AMI and JMS in Siebel 7 and Siebel 8.
• Siebel Remote Administration, lot of experience with remote components (TxnProc, TxnRouter, TxnMerger, SynchManager, Upgrade Kit builder).
• Analysis and solution definition for new Siebel 8 features like ST Engine, CIAI Wizard, Database Encryption.
• Proactively keeping current about Siebel news and events and up to date with Siebel technology.
• Implemented auditing in all environments to track changes to admin objects like LOV’s, PDQ’s, Server/Component Parameters, responsibilities and views.
• Documented and validated HP- OVO monitoring to trigger messages for Server availability, transaction backlogs, component failures etc.
• Configured Siteminder Authentication Integration with Siebel.
• Supported Siebel Servers on Veritas clusters.
• Participating in Change Control Board for all Siebel changes.
• Onsite-Offshore coordination to delegate tasks to offshore, manage and get it done on time
• Developed configuration .ifb files to import, update, export and delete data in Siebel Base Tables and, updated existing SQL scripts and developed new SQL scripts.
• eScripting - Complex Business Service having various parameters written to clean up archived records as part of data purging project.
• Created Organization, Divisions, responsibilities, Employees etc for enterprise level visibility.
• Teamed up with Performance monitoring team to analyze SARM output files.
• Analysis done for Upgrade tuning task and was able to reduce the DB Upgrade time to a large extent.
• Case-Insensitivity (CIAI) implemented in Siebel 8.

Environment: Siebel Financial Services Implementation (7.5 and 8.1), WebSphere Web server, IBM DB2 version 8, AIX 5.3 Servers, Windows NT/2000/2003 server, Siebel EIM, EAI. 

Siebel Developer / Integration Consultant

Confidential, Parsipanny, NJ

Responsibilities:

• Converting fuctional specs to technical design documents for Siebel to SFDC migration.
• Make use of Apex loader to load Siebel data to Salesforce. (Contacts/Accounts/Attachments)

Environment: Siebel 6 Sales, SFDC, Apex Loader 

Siebel Developer

Confidential, Jersey City, NJ

Responsibilities:

• Enhanced various features of the Siebel App for the Client company.
• Built complex dynamic and static Actuate Reports to achieve the desired functionality.
• Development of Complex Master- Detail, Sequential Reports
• Laid down the specifications for applets, views and screens. Customized Business objects, Business Components, Applets, Views and Screens to match requirements using Siebel tools. Use joins, links and MVGs to display the required information in applets.
• Worked with client to understand, define and implement new functionality and enhancements
• Generating the Technical Design Document and assigning work to offshore team members.
• Designed features such as list applets, form applets, drill down, toggle, and pick lists as per customer requirement.
• Mentored the incoming team members - over 5 members for 6 months in technical areas and guided them about the corporate work culture.
• Responsible for QA project kick-off at Client site, and was part of initial requirement gathering for developing the regression test cases.
• Involved in developing Design documents, System Test case & Unit Test cases.
• Expertise in Mercury Quality Center, report generation .

Environment: Siebel Financial Services, Siebel EIM, Siebel Workflows, Actuate Reports, Oracle Database 9i. 

Programmer Analyst

Confidential

Responsibilities:

• Technical lead for the 2 release versions for the client’s Siebel Financial services application.
• Solely responsible for gathering the client requirements, building the technical design and reviewing developers work.
• Coordinated the entire release in a short duration of 2 months

Environment: Siebel Financial Services, Siebel EIM, Siebel Workflows, Actuate Reports, Oracle Server 9i. Salesforce Workflows, Visual Flows, Reports and Dashboards.