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Business Executive Resume

Business Executive who specializes in corporate strategy while making IT profitable; combines 17 years of cost structuring, enterprise optimization, IT architecture and change management, to drive up revenue and profitability.

  • Transformed a loss center into a profitable unit resulting in a revenue increase of $9 Million, and a Gartner award winning telecom customer support solution
  • Restructured business roadmap for a Fortune 1000 firm, including customer strategy, operational infrastructure, and vendor relationships; aligned technology with strategic corporate objectives, supporting 25% year-over-year revenue growth, increase in enterprise evaluation by 15%, and reduction of $ 15 Million in Op-Ex
  • Developed a start-up enterprise from concept to a sell-off phase; also attracted investments worth $10 Million

Change Agent adept at identifying roadblocks, defining tangible goals and executing technology solutions.

  • Remodeled a Fortune 100 enterprise for profitability; implemented Agile Methodology-based Governance and Project Management Office
  • On a 10% budget reduction-drove $7 million in savings; upgraded IT into a Cloud-based environment, streamlined operations, consolidated vendors, renegotiated SLAs and outsourced; managed 30% growth in customer usage
  • Delivered transformational services in Public Sector, Telecom, Healthcare, Finance, and Media

Strong Leader who can effectively consult and communicate with audiences at executive and program execution levels

  • Implemented change in the government in 11 months, generated $2.2 million in annual savings; pioneered the creation of a business case and technology adoption for retail food product examination and approval process
  • Cut operating expense by 25% and reworked efficiencies in building a telecom service platform through IT Governance using COBIT and ITIL
  • Implemented executive dashboards, governance pyramid, communications plan, skills assessment matrix and efficiency measurement for C-level personnel

Strong technology background with a strategic view of the business. Thrives in fast-paced, high-pressure, matrixed, multicultural environments. Drives a culture of incremental success rhythms to accomplish mission while building trust among stakeholders and colleagues.

Background Information

MS in Management of IT, Bachelor of Engineering- Computer Science

Active Top Secret Security Clearance (DoD) Published Author and Speaker at industry conferences

  • Guest Speaker: Management Forum Conference
  • Publication: Moving SaaS/On-Demand from Dream to Reality
  • Featured Paper: 10 Factors to Consider in Choosing the Right IVR, Inside CRM
  • Interview: Intelligence in the cloud, CRM Magazine

Professional Experience

Confidential 01/2011 - Present Partner and Cofounder

  • Led IT Transformation at one of the top 5 Telecom Carriers in the US. Led Audit on people, process and technology for Customer Relationship Management, Data Warehouse and Business-to-Business Units; implemented change in 6 months resulting in $800,000 in cost savings
  • Setup a Business-to-Business/E-Commerce solution for a US Export Agency. Involved in the business strategy, Supply Chain Management Architecture, Web development and Analytics, Product Development, and Sales.

Confidential 09/2006 - 12/2010 Practice Lead / Senior Technologist, CIO Services

  • Responsible for IT strategy, technology adoption, and program execution for commercial and public sector clients
  • Collaborated cross-functionally, providing senior leadership enterprise-wide, resulting in a Compounded Annual Growth Rate (CAGR) of 40% for the firm
  • Implemented a Cloud-based CRM and BI solution that contributed to increase in customer satisfaction rating by 63%, revenue by $25 Million, and cost savings of $7 Million
  • Led business case to a budget allocation of $7.5 Million; collaborated with C-level audiences to drive and realize the Enterprise Vision
  • Mapped business processes, led requirements engineering and implemented Capital Planning and Investment Control (CPIC) based model, OMB Exhibit 300 and 53, SEI CMMI, and Payment Card Industry (PCI) Compliance
  • Won company's STAR award for outstanding performance, contributed to multiple client-solution awards
  • Technology- Cloud, Web Content Management, Web 2.0, SEO, DoubleClick, Web Content Management (WCM), Interwoven, MarkLogic, Avaya Interaction Center, .NET, Siebel, Zoho, Salesforce Management, InterWoven,

Confidential 2005 - 2006 Manager, Technology

  • Led product evolution and platform architecture from conceptualization to operations and sell-off readiness
  • Supported business case development resulting in a venture funding of $10 Million
  • Led project team, hands-on development, service platform, partnership certification, and vendor management
  • Formalized project management via Agile Scrum methodology, ensuring on-time/on-budget project delivery
  • Technology: Medi-Span, Windows Mobile 5.0/CF in a .NET 2.0 framework, Visual Studio 8 IDE, Visual C#, SOAP, Ajax, Wi-Fi, Linux, Oracle 10g, SQL Server, Windows 2003, and IIS

Confidential 2001 - 2005 Solutions Architect, Telecom Solutions

  • Led cutting-edge technology implementations in Customer Data, Billing, Interactive Voice Response (IVR), Contact Center products and Telecom Billing and Provisioning systems
  • Re-architected the Web and Speech systems with focus on scalability, modularity, and reusability for Fortune 100 clients and Federal agencies; delivered a SpeechTEK award winning solution
  • Program managed multiple Telecom, Web, and Speech product deployments across the globe
  • Teamed with senior executives to establish corporate IT standards and consolidate SLAs, saving 25% in operational costs, led vendor selection and certification programs
  • Contributed to new account set up worth $60 Million; transitioned services on to a Hosted Web Services Platform
  • Technology: VXML, Java: EJB, Servlets, J2EE, XML/XSLT, Web Services, IMB Webspehere, Documentum, TomCat, Apache, WebLogic, UNIX, Windows, Audium and ScanSoft's speech technology products

Confidential 1998 - 2000 Project Manager/Lead

  • Led the development and deployment of a real estate billing and administrative management software for the General Services Administration (GSA)
  • Responsible for project management, contract renewal, proposal writing and budget; implemented of SEI/CMM level 3 process
  • Technology: Oracle 7x/8i, Java, Oracle forms, ASP and HTML

Confidential 1998 - 1998 Senior Consultant

  • Team lead for requirements, architecture, design and development of a Prepaid Billing solution on an Advanced Intelligent Network using Online Transaction Processing (OLTP)
  • Redesigned the telecom switch interface, provisioning and messaging services
  • Technology: Multi-tier architecture, Java, JavaScript, Forms 2000 and Oracle 8 database

Confidential 1995 - 1998 Software Engineer

  • Programming of Pilot Control Simulators, Wire Harness Systems and Independent Verification & Validation activities of a Real-time Embedded, Fly-by-Wire application.

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