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Applications / Business Processing Support Resume

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Troy, MI

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SUMMARY:

  • Collaborative problem solver with strengths in Business Analysis / Data Analysis / Software Design and Development.

TECHNICAL SKILLS:

Databases : SQL Server, MS Access, Oracle(limited)

Applications :  Office Suite (Excel, Access, Visio, Word), Sharepoint (minor)

Development Methodologies: Agile, JAD, Waterfall (for smaller projects)

Languages:  Visual Basic, SQL, VBA

PROFESSIONAL EXPERIENCE:

Confidential, Troy , MI

Applications / Business Processing Support

Responsibilities:
  • As part of IT applications support, worked with internal business users and external customers to identify, define, and resolve issues encountered as part of the daily business processing flow.
  • Prepared knowledge base documentation describing the causes of (user, software, database), and solutions to, the process issues that were encountered.
Confidential, Detroit, MI 

Technical Business Analyst / Applications Support & Development

Responsibilities:
  • Developed new applications software for the client - server side when required. Constructed Use Case test scenarios and participated in Unit and UAT testing.
  • Data exchange / migration software development : Gather / provide requirements to project teams as part of data exchange / migration activities with Mainframe and Web based systems. Construct Use Cases and participate at all levels of testing. Assume software development role where incoming data is being received from the Web or Mainframe side. Maintain applications after deployment.
  • Modifications of Vendor supplied software : Interface and coordinate with business units and third party vendor to define and document change requirements needed to meet expanding business needs. Assist with all aspects of user testing, and final implementation and support.
  • Automate business procedures: Automate extensive, multiple step business procedures used in daily business operations. Design and develop software to replace a manually performed procedure by direct database updates using bulk data files from the business unit. Create business process flow diagrams, Use Cases and/or User Stories. Coordinate and oversee testing with the business unit making the request and any additional departments.
  • Provide support for business user base : Assist user base with inquiries regarding business processing procedures related to vendor supplied software. Perform data extractions to provide raw data or data analysis results to departments for purposes of corporate performance tracking and evaluation.
  • Provide support for externally supplied User Interface and internally developed software: Worked with users to resolve any performance / defect issues with the Vendor software. Also addressed any issues with in-house developed software being used for data migration between SQL server database and Web / Mainframe systems.
  • Server performance issues / software or system upgrades : Collaborated with SQL Server, Windows Server, and Network administrators as required to address any production performance issues disrupting business operations. Coordinated regularly scheduled software or system upgrades with Server Admins and business owners.
Confidential, Southfield, MI 

Application Design, Development, Testing, and Documentation

Responsibilities:

  • Position in a small start-up software company developing a new Case Management product targeted for the health insurance industry.
  • Contributed to all aspects of product development from conceptual planning and requirements gathering, to design, development, and documentation of the product.
  • Followed an Agile development strategy to achieve the objective of providing customized versions of the application in a timely manner, rather than an “off the shelf” approach.

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