PROFESSIONAL SUMMARY:

• PEGA certified PRPC  System Architect (CSA 7.1) having 7 years of experience with 4 years of experience in design, development, deployment and maintenance of large scale Business Process Management (BPM) applications .
• Experienced in different phases of Software Development Life Cycle (SDLC) like Analysis, Design and Development, Unit Testing and debugging, Deployment and Support of Enterprise applications.
• Adept in Implementation of PEGA life cycle involving business process modelling, PRPC tool installation, development, testing and deployment. 
• Good knowledge in implementing applications by following project methodologies like Scrum and Agile. 
• Thorough knowledge in implementation of different PRPC components like Decision Tables, Decision Trees, Decision Maps, Declarative Expression and Constraints.
• Expertise in Decision, Process, Technical and Sys Admin Categories of rules. 
• Excellent experience in implementing the Activities, Flow Rules, Flow Actions, Collections, Libraries, Declarative Rules, Privileges and Service level rules.
• Good knowledge in using debugging and performance tools like TRACER, Clipboard, PAL and Rules Inspector. 
• Developed and implemented User Interfaces and screen layouts using Harness, Sections and flow actions. 
• Expertise in PRPC flows, interpretation of complex Flow shapes for business scenarios, Activities and Activity step methods.
• Experienced in designing Class Structure, Workflows, Rule set management and utilities, Decision, Spin - off and Split- Join shapes in PEGA PRPC.
• Used Connectors like SOAP, SQL, Java and service like SOAP and File Listeners to integrate PRPC with external systems. 
• Strong experience in design and development of Enterprise Class Structure, Ruleset hierarchy and Frame work models.
• Experienced in implementation of Pega Guardrails.
• Analyzed both Use case specifications and business flow diagrams of the application and effectively designed the rules in context.
• Experience with various Application Servers like Web logic, Web sphere Application Server and Apache Tomcat.
• Experience in designing Use-case diagrams, Sequence diagrams, Activity diagrams and deployment and Component diagrams.
• Good knowledge on preparation and understanding project documentation and requirement analysis document.
• Expertise in collecting, documenting, analyzing business requirements and proficient in report creation and generation.
• Support post-production activities, including defect resolution and providing on-call support.
• Support, troubleshoot and maintain production systems as required, optimizing performance and providing timely follow-up on identified issues.
• Strong verbal and written communication skills.
• Experience in developing Applications using Java, J2EE, JSP, JDBC, Servlets, and web based development tools.
• Highly motivated with the ability to work independently or as an integral part of a team and Committed to highest levels of profession.

TECHNICAL SKILLS:

BPM Product : PEGA Rules Process CommanderV7.1.6, V6.1,V6.3

Operating Systems: Windows, Unix and Linux

Programming Language: C, Java, J2EE

Data Base : Oracle 9i/10g, SQL Server, MS Access

Web Technologies: HTML, DHTML, JavaScript

Web/App Servers: Apache Tomcat 6.0, web logic, web sphere.

Tools: Microsoft Visio, Rational Rose, PEGA CRM.

Methodologies: Agile, Scrum and Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Medford, MA

Sr. PEGA Developer

Responsibilities:

• Worked with Users, Developers and Project Manager to understand the Process, to gather Business Requirements and to identify required enhancements.
• Created Activities, Steps and Methods following PEGA guard rails for implementing core business logic.
• Designing, building and validating User Interface components like Harness, Section and Portal rules.
• Created Correspondence rules, rules for Validation, Integration rules like Rule-RDB-SQL and SLA.
• Created Data models, Activities, Access groups and Access Roles
• Worked on creating Data-Admin-DB Name and connected External Database using the JDBConnections pool.
• Creating High Level Class structure, Workflows, Rule sets and Rule set Versions in PEGA PRPC.
• Developed Rules for integration using Rule-Connect-SOAP and Rule-Service-SOAP.
• Worked on designing and developing Intents for Interaction Manager.
• Worked on integrating PRPC with External Applications using Connect SOAP, Connect java and Connect SQL.
• Worked on Bug fixing, Unit testing and Performance testing tools PAL, Tracer and Clipboard.
• Analyzed business requirements and facilitated DCO sessions. 
• Designed developed and deployed workflows in PRPC and designed flow diagrams. 
• Created PRPC data tables to store work object and work object history. 
• Design and Implementation of the Customer Information Interface for party data lookup. 
• Creation of search reports using List view and Summary view rules of PRPC.
• Developed SLA (Service level Agreements) in the workflow, Decision, Declarative, and Validate rules for automated processing. 
• Co-ordinated with off shore teams by providing business insight and resolved their functional and technical queries. 
• Participated in technical discussions and conducted design reviews with business.

Environment: PEGA PRPC 7.1, Pega CRM, SQL, HTML, XML, and Oracle 10g, Web sphere.

Confidential, Raleigh, NC

PEGA Developer

Responsibilities:

• Implemented the application based hierarchal Class and Data structures relying on Pega practiced Guardrails.
• Defined Activities, Properties, Decision rules, Declarative rules, Validation rules, When condition, Process Flow and HTML Stream property rules.
• Worked on Integration rules like Rule-Connect-SQL to perform query operations on the external databases.
• Developed Data tables and worked with Pega database.
• Created Service rules like Service-SOAP for implementing Web service calls to PRPC and sending back the response.
• Expertise in troubleshooting and performance tuning of the applications using PRPC tools like Clipboard, Rules Inspector, Tracer, DB Trace, Log Analyzer and PAL respectively.
• Created rules based on circumstance.
• Developed and designed class structure, workflows as well as integration between systems for smooth and optimized operation of systems.
• Involved in Creation of validation rules to implement business logic validation.
• Involved in optimizing and refactoring the code for better performance and ease of maintainability.
• Experienced in working with the QA Testing Team creating Test Plans and Test Cases.
• Experience in mentoring team members with PRPC flows and activities and updating them with the enhancement Change Requests (CR’s) implemented within the project as requested by the business users.
• Involved extensively on the migration and deployment of the application rules from development to QA, UAT and Production environments.

Environment: Pega PRPC 7.1.6, CPM Frame work, HTML, Java Script, SOAP and SQL connectors and services, Oracle and PRPC database.

Confidential, Dallas, TX

PEGA Developer

Responsibilities:

• Created High Level Class structure, Workflows and Rule sets in PEGA PRPC. 
• Defined activity steps and created methods in PRPC for the implementation of the Business logic. 
• Worked on CPM Specific rules like Rule-PEGA-Intent-Task and Rule-PEGA-Interaction-Driver.
• Extensively worked with the Member Interaction and Provider Interaction-Driver. 
• Collecting requirements, designing prototype of the system and presenting to the business users and managers.
• Creation of HTML rules, Properties, Embedded Pages and Correspondences. 
• Created Rules for Validation, Integration rules like Rule-Connect-SQL using methods. 
• Experienced working with Connectors and Services.
• Extensively used Clipboard, Tracer and SMA tools for debugging.
• Prepared Unit test cases and Unit test logs. 
• Created list and summary view reports, agents which will run in the background to generate daily, weekly and monthly reports. 
• Developed and designed class structure, workflows as well as integration between systems for smooth and optimized operation of systems. 
• Implementation of Decision tables, Decision Maps and Declarative expressions. 
• Implemented Single Sign on (SSO) User authentication using Siteminder in PEGA. 
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups. 
• Strictly adhere to the PRPC guard rails as defined by PEGA systems Inc. 
• Created nightly agent for creation of operator ids in the application. 
• Involved in interacting with business to resolve day-to-day production issues. 
• Implemented SLAs for business logic which needs to be triggered at various time intervals without manual intervention. 
• Used System Management Application (SMA) to monitor various agents and listeners, to get stats on the rule information and to clear the rule cache and lookup list cache. 
• Coordination with offshore team for change requests and production issues. 

Environment: Pega PRPC 6.3Sp1, 7.1.6, CPM Frame work, HTML, Java Script, SOAP and SQL connectors and services, Oracle and PRPC database.

Confidential, Orlando, FL

PEGA Developer

Responsibilities:

• Designed and developed Data Model, Class structure, Access Group, Process flows, Activities and UI properties. 
• Extensively involved designing and developing Work flows and Rule sets as well as integrating the application with external systems. 
• Involved in preparing project design documentation and requirement documents.
• Created Step methods, When Rules and Decision Rules for implementing business logic.
• Created User Interfaces like section, harness and flow action and portal representation.
• Implementation and integration of multiple external systems with soap connectors.
• Extensively worked on Debugging tools Tracer, Clipboard, PAL and Rule Inspector.
• Worked on SMA, SLA and User Interface Rules.
• Involved in Creation of validation rules like property validation, object validation to implement business logic validation.
• Used various methods in activities depending on the business rules in the project.
• Worked to resolve the severity issues that are face by end users.
• End to end Integration testing of the application.
• Implemented Agile / Scrum Methodology and participated in development & conversion of business requirements into PMF stories. 
• Designed and developed SLA's according to the business requirements 
• Troubleshoot and communicate with PEGA Support team in order to resolve technical issues which require hot fix from PEGA systems. 
• Co-ordinated with the off shore working teams for providing business insight and resolved their functional and technical queries. 
• Updated Rules, Data Instances, Defects and Hot Fixes in Rule-Tracking sheet. 
• Unit testing of Developed Applications and solved tickets in UAT and SIT environments.

Environment: PEGA PRPC 6.2, Visio 2003, Windows XP and Apache Tomcat

Confidential, Westwood, MA

Java Developer

Responsibilities:

• Design and development of Java classes using Object Oriented Methodology. 
• Worked in system using Java, JSP and SERVLET. 
• Development of Java classes and methods for handling Data from database. 
• Created and modified web pages using HTML and CSS with JavaScript validation. 
• Used JDBC/ Jconnect for Oracle. 
• Create SQL script to create/ drop database objects like tables, views, indexes, constraints, sequences and synonyms. 
• Developed SQL*Loader scripts to load the data from external files that is exported from SQL Server. 
• Creating complex PLSQL packages incorporating multi-org functionality with many modules merged together, by working with complex queries, complex Joins and conditions. 
• Developing efficient queries and views to produce customers delight. 
• Creating Servlets, JSP for administration module. 
• Creating Unix Shell Scripts for sequential execution of Java scripts including data extraction, loading and Oracle Stored Procedure execution. 
• Developing many KSH scripts for data file movement and scheduling. 
• Attending and Conducting User meetings for requirement analysis and project reporting. 
• Testing and bug fixing and providing support the production. 

Environment: Windows XP, Oracle 9i database, EJB 2.1, JSP, Struts Framework, BEA Web logic 8.1, HTML, JavaScript, and Eclipse.

Confidential

Java Developer

Responsibilities:

• Collecting and understanding the User requirements and Functional specifications. 
• Development of GUI Using HTML, CSS, JSP and JavaScript. 
• Creating components for isolated business logic. 
• Deployment of application in J2EE Architecture. 
• Using Oracle 8i as the Database Server. 
• Designing EJB 2.0 components with various design patterns like Service Locator and Business Delegate. 
• Finalize the design specifications for the new system. 
• Involvement in design, development and maintenance of the application.
• Performing Unit Integration and performance testing and continuous interaction with Quality Assurance group.
• Provided on call support based on the priority of the issues.

Environment: Java, JSP, SQL, MS-Access, JavaScript, Html.