SUMMARY:

• Salesforce Developer having 8+ years of IT experience, which includes 5+ years of experience in Salesforce CRM and almost 3 years of experience as Java Developer.
• Experience in creating custom objects and integrating existing desktop and web apps with legacy mainframe systems.
• Experience in Salesforce.com Apex Classes, Triggers, Visual force, Force.com API.
• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.
• Implement dependent picklists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Knowledge of salesforce.com implementation cycle in Sales, Marketing, Service and Support modules.
• Experience in working both Sales cloud and Service cloud.
• Have good working knowledge in querying salesforce.com database using SOQL and SOSL queries using Force.com Explorer.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Well versed in Cloud Technology and on - premise infrastructure integration for Salesforce.com using Force.com platform, XML, SOAP Web Services and third party packages.
• Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle(SDLC) in relation with all the phases of Rational Unified Process(RUP)
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Import Wizard, Informatica on Demand. Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.

TECHNICAL SKILLS:

LANGUAGE: C, C++, C#, .net, HTML, SQL, JAVA, J2EE, Apex. WEB TECHNOLOGIES HTML, CSS, XML, jQuery, AJAX, Java script, Web logic, Apache Tomcat.

TOOLS: &IDE: Force. com IDE, Force. com Explorer, Data Loader, Informatica Cloud Connector, Eclipse, Outlook connector, Excel Connector, Workbench, SOAP UI.

DATABASE: Microsoft SQL Server, SQL & PL/SQL, Oracle, RDBMS.

OPERATING SYSTEM: Windows XP, Windows Vista, Windows 7, Linux.

WORK EXPERIENCE:

Salesforce Developer

Confidential, Lincolnshire, IL

Responsibilities:

• As part of maintenance project prepared knowledge shared document for future reference.
• Coordinated with the business to understand the business and structure and resolve the issues.
• Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers.
• Worked on Burgudy project. Modifying the site based upon its parent site.
• As part of enhancement worked on classes, triggers, visual force pages, knowledge articles, Java Script.
• Analyzing the code and making respective modification.
• Successfully Resolved Tier - 1, Tier -2 and Tier-3 tickets.
• Documented the every ticket resolution process for future reference.
• Interacted with the users to provide necessary access required for training purposes.
• Worked on the knowledge article management.
• Loaded the knowledge articles from production to UAT to make sure we have backup and updated knowledge articles for training purposes.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Worked on email to case. Refreshed the sandbox
• Developed and maintained custom Reports and Dashboards..
• Tested thoroughly and deployed to production.
• Deployed code to production using change sets.
• Used ANT tool to migrate from Dev to QA.
• Coordinated with the offshore team to improve the overall process of resolving issues.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Salesforce Developer

Confidential, Wallingford, CT

RESPONSIBILITIES:

• Designed, developed and deployed Apex Classes, Triggers, and Validation rules for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed APP Exchange integration of CPQ to configure and ensure the pricing and quoting accuracy.
• Generated the quotation word document from the Salesforce.com by using the feature of Apttus CPQ.
• Designed and developed Apex Classes with Standard, Custom and Extension controllers and Apex Triggers to serve various functional needs in the application.
• Worked with Apttus to Create tools for the support and implementation of business logic.
• Created custom cloning for the record by copying certain field sections of the record and creating as a new record after modifications.
• Worked on with API callouts to retrieve the data and also update the data back to the Database maintained for the users.
• Used Force.com Web services API for implementing web services to access to data from different users.
• Create inbound apex soap Web service classes for external systems to consume salesforce data.
• Developed apex unit Test Classes for unit testing of various custom code written in the organization.
• Created custom field and field dependencies on standard objects like Accounts, Contacts, Cases, Campaigns and Solutions.
• Created workflow rules, approval process and defined related actions Creating tasks, email alerts, field updates for business automation.
• Defined lookup and master - detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created various custom Reports, Dashboard on custom objects to give complete detail overview.
• Developed Custom Objects, Custom reports and configured the Analytical Snapshots to dump the data on a regular basis for the sales performance and lead generation statics.
• Performed Administrative actions created Profiles, Users, Roles, Data sharing rules, Object/Field level settings, IP filtering and SSO configuration.
• Worked with Dell Boomi for integration of salesforce with SAP system.
• Performed deployments using writing Ant based scripts using Force.com migration tool and ChangeSets.
• Worked with business users in pre-deployment activities and fixing issues immediately in the UAT sandbox.

ENVIRONMENT: Salesforce.com, Force.com, Apex classes, Triggers, Visualforce pages, Data Loader, JavaScript, HTML, CSS, XML, REST, AJAX, Web Services, SOAP, REST, Microsoft Outlook, Agile Methodology using Pivotal Tracker.

Salesforce Developer

Confidential

RESPONSIBILITIES:

• Written Apex Custom, Extension and List controllers, Triggers on various objects.
• Written Apex Schedule classes to invoke apex Batch classes to execute at regular intervals and process the data.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Worked with Dynamic Apex to access sObjects, field information and execute dynamic SOQL, SOSL and DML queries.
• Developed Visualforce pages, Components and customized Visualforce pages with Javascript for client side validations.
• Developed apex test classes for code coverage required at the time of migration to production.
• Created custom relationships using Lookup, Master - Detail, Junction objects, Page Layouts, Search Layouts, Validation rules, Email Templates, Workflows and Approval process.
• Worked on administration by configuring Profiles, Roles, Permission Sets, Sharing rules, Network filtering, Session Settings and Authentication.
• Created Workflow rules, Approval process for business automation by implementing Email Alerts, Field Update, Creating Tasks and Outbound messaging.
• Worked on Sales cloud customization of Account, Contacts, Lead and Opportunities by configuring Account Teams, custom Lead conversion, Sales processes.
• Configured Email-to-Case, Web-to-Case on case object for service cloud automation.
• Configured CTI for call center users using genesis and salesforce support team help.
• Created various Reports, Dashboards using salesforce native reporting capabilities for different level of users in the organization.
• Used data loader for data migration and updating salesforce data.
• Interacted with salesforce support members in resolving issues with organization.

ENVIRONMENT: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Oracle 10g, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Salesforce Developer

Confidential

RESPONSIBILITIES:

• Written SOQL, SOSL for data manipulation needs of the application using platform database objects.
• Written Apex triggers to process various logic upon record create, update, delete and undelete of standard and custom objects.
• Created Apex Custom, Extension controller classes with various custom actions user performed from the Visualforce pages.
• Created Visualforce pages with client - side validations using Javascript, custom buttons with Ajax toolkit to perform data updates from the buttons.
• Used Force.com IDE for developing apex classes, triggers, Visualforce pages, objects, Fields and validation rules.
• Performed administration setup activities like creating Roles, Profiles, Public Groups, Queues, Session Settings and Sharing rules
• Created custom relationships using Lookup, Self, Master-detail, and Junction object for many-to-many relationships.
• Created workflow rules and defined actions like Tasks, Time-Dependent actions, Email Alerts and Field Updates to implement business logic.
• Used Data Loader to perform export, create, update operations on salesforce data and bulk import/export of data from Salesforce to CSV files and vice-versa.
• Created various tabular, summary, matrix reports and Pie, Donuts Dashboards, Report Folders with access to different users.
• Migrated components across various other sandbox and Production instances using Force.com Migration tools and change set.

ENVIRONMENT: Salesforce.com platform, Sales cloud, Service cloud, Apex classes, Triggers, Visualforce pages, Controllers, Data loader, Demand tool, Workflows, Approvals, Custom Objects, Tabs, Page Layouts, CSS, HTML, Javascript, Reports, Dashboards, Eclipse IDE Plug-in, Windows.