Salesforce Administrator Resume

SUMMARY:

I am an accomplished salesforce certified administrator offering experience in data - oriented administration, sales generation and customer service, and business development.
I'm an aspiring individual who values the application of research methodologies to facilitate planning and accelerate systematized sales processes and procedures, as well as strong interpersonal assistance to provide solutions within a dynamic, fast-paced environment.
I actively utilize my knowledge of communication strategies, organizational systems, and operational measures to provide effective and economical results, always smashing targets.
I exercise the sharpened skills I have developed throughout my career in operations and customer service to listen enthusiastically, liaise dynamically, and speak amicably.
I utilize my keen sense of time and resource management to balance multiple projects, and ensure that they are complete always ahead of schedule.

PROFESSIONAL EXPERIENCE:

Salesforce Administrator

Confidential

Responsibilities:

Create reports and dashboards for senior management.
Create Salesforce release documents for both of the company’s instances of Salesforce.
Manage monthly database backups in addition to creating usage and storage reports.
Load monthly sales data and history
Manage sales territories, internal and external users as well as event schedulers.
Create campaigns for marketing users
Create custom fields and user profiles.
Assist the Salesforce Architect in urgent projects and data clean up.

Salesforce Administrator

Confidential

Responsibilities:

Recruited, developed, and trained junior personnel, utilizing presentation techniques and organizational strategies.
Devised and coordinated SF/UPM synchronization development and testing procedures and processes.
Investigated, assembled, and presented recommendations for workflow rules, approval processes, correspondence alerts, and field updates.
Dynamically consulted interdepartmentally, namely with Marketing & Customer Service, to accelerate administrative processes and procedures.
Directed and sustained databases containing user accounts, roles, permissions, and profiles.
Navigated the office and administrative proceedings through the utilization of Microsoft Office (including: databasing through Excel and Access, word processing and minute taking through Word, presenting through PowerPoint, and corresponding through Outlook), plus maintenance of data integrity through DemandTools, PeopleImport, Data Loader.

Customer Service Representation

Confidential

Responsibilities:

Generated sales, improved turn-over rates, and settled inquiries through the utility of market knowledge and communication strategies, consistently exceeding sales targets and setting the bar for high Performance Indictors.
Demonstrated the ability to work interdepartmentally as part of a team and as an executive individual with analytical discretion, frequently multi-tasking roles as a sales representative and troubleshooting.
Oversaw and coordinated outreach programs to generate sales and open new revenues streams.

Associate Communication Services Technician

Confidential

Responsibilities:

Provided excellent customer service in a high traffic environment, utilizing communication and listening skills.
Independently designed and spearheaded follow-up and resolution procedures to optimize the experience of patrons in every interaction and process.
Coordinated installation, setup, maintenance, and repair of telecommunication and networking hardware and software.

Data Coordinator

Confidential

Responsibilities:

Demonstrated the capacity to executively lead and direct a team of PC technicians responsible for troubleshooting and resolving problems.
Provided patrons with outstanding service, utilizing directive, amicable communication and listening.
Oversaw, organized, and processed in-coming and out-going correspondence through the utilization of spreadsheets, reports, and presentations for sales manager and regional manager.

Investor Relations Associate

Confidential

Responsibilities:

Consulted with and presented to investors regarding statements, stock performance, and transactions, utilizing forecasting and trajectory knowledge.

Business Development Officer

Confidential

Responsibilities:

Developed new business plans for loans, lines of credit, revolving credit, and time deposits in a fast-paced, dynamic environment, New York City’s garment district.
Oversaw compliance-related issues, resolving and aligning policies and procedures with legal regulation in an effective and cost efficient way.