Regional Services ManageR Resume

SUMMARY:

High energy, results - driven Sales, Marketing and Operations Executive with broad-based experience in profitability growth, strategic partnership development and business process reengineering.
Accomplished professional who has earned a reputation for consistently meeting and exceeding aggressive objectives.
Effective communicator possessing excellent interpersonal and relationship-building skills.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Regional Services Manager

Opened new markets and crafted a scalable process (Sales to Raving Fans) for implementing major OEM’s resulting in a reduction of 80% in time to market and significant reduction in hard costs and resources required
Led high performing team, responsible for supporting delivery to 1500+ domestic and international customers
Improved internal process driving a 14% increase in Gross Margin by eliminating redundancies while driving increased production
Drove new processes/tool development, implementation, management and measurement in a startup call center and managed customer SLA’s

Confidential

GENERAL MANAGER

Developed the Midwest region, growing sales by 37% in first year
Responsible for: P&L, Sales, Marketing and Human Resource functions
Negotiated contracts with several suppliers resulting in a 28% reduction in core costs resulting in significant material savings as well as a 12% savings in fuel costs
Increased regional market share by 68%
Expanded production of facility by 29% and 33% in materials processing
Managed sales team, operations and resources to deliver profitable growth

Confidential

Client Relations Manager

Led contract renegotiations and managed relationship with US Government Department of Defense
Managed multiple relationships with foreign militaries to drive a 48% YOY increase in fuel transactions increasing segment revenues, annual revenue stream of $180MM
Negotiated fuel contracts at Fixed Based Operators worldwide representing 5,600 locations around the globe
Managed contact center for domestic and international customers, responsible for all Service Level Agreements
Managed rollout of a commercial aviation fuel program exceeding financial projections by 29%
Re-branded and Re-launched Marine fuel program
Grew first year sales 8% over forecast, reduced loss (credit risk) by 1.5% thru process improvement in underwriting processes
Developed standard operating procedures for all facets of operations eliminating inefficiencies and improving customer satisfaction

Confidential general manager

Grew advertising revenues by 28% through expansion to new audiences as well as significant product enhancements in both print and digital products
Guided numerous joint venture opportunities, domestic and internationally, resulting in a 32% increase in new international revenues
Reorganized a team of direct sales, tele-sales and inbound/outbound customer care agents to focus on entire customer experience, increasing new and add-on sales; increased customer satisfaction results by 7%
Oversaw the successful execution of the migration of a traditional print subscription based business operation to a web based platform improving revenues and significantly reducing costs by $350K in the first 18 months
Reversed year over year financial declines yielding the division’s first year of growth in over five years

Confidential

Wireless Market Manager

Spearheaded implementation of first wireless retention program for business customers, reducing customer segment churn by 27%
Developed rapid response team to quickly react to competitive threats in the market place
Served as a key leader in effectively managing 28% growth in key product revenues
Managed Vendor Co-Op Funding for divisional initiatives

General Manager Leasing Operations/Product Manager

Managed sales force for global leasing program growing revenues from $9M to $45M in three years
Negotiated a 3rd party pass-through facility that reduced capital budget by 40% and increased revenue by 17%
Structured industry leading program that bundled both services and equipment surpassing financial objectives by 140% in first year
Managed vendor relationships with multiple Fortune 500 vendors
Led business process improvement efforts using Six Sigma Methodology that:
Improved account penetration by 19%
Improved accounts receivables by reducing invoice aging by 38%
Resulted in a $2M savings by implementing improvement recommendations
Successfully consolidated four inside sales centers into a single center supporting nationwide sales, increasing sales revenue by 16% in the first four months; first year cost savings were 9%