SUMMARY:

• Salesforce certified Administrator and Developer with 10+ years IT experience in Design, Development, Testing and Administering of multiple ERP Systems.
• Work experience in 3 major ERP systems SAP/BAAN/SALESFORCE.

TECHNICAL SKILLS:

CRM: Salesforce, force.com, Data Loader, Email Templates, Workflows, Approval Processes, Reports & Dashboards

SAP: ECC, BW security administration.

Operating Systems: Windows 8, 7, XP, 2000, NT, 98, 95

Browsers: Firefox, Internet Explorer, Google Chrome, Safari

Methodologies: Waterfall, Scrum and Agile

WORK EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Created workflow rules and defined related tasks, validation rules, Auto - Response Rules, Approval process, email alerts and templates, and field updates.
• Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement.
• Defined lookup and master-detail relationships on the objects.
• Managed tasks like unlocking/resetting passwords
• Designed various Email templates
• Implemented new enhancements, including creation of custom objects, custom fields, custom tabs.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies.
• Defined object and field level security.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update and bulk import or export of data. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked day-to-day end user support including system configuration, troubleshooting and system maintenance.

Confidential

SAP Security administrator

Responsibilities:

• Creating and updating users in Non-Prod systems.
• Managing the User Master Records during system refreshes and project go lives.
• Mass user updates.
• Authorization administration.
• Role creation and maintenance.
• Updates of roles per tickets raised by the business.
• Enhancing security based of new business requirements.
• Responsible for executing weekly/monthly reports for security
• User/ Authorization cleanup activities to keep system audit compliant.
• Execution of reports for inactive user id’s every month.
• Executed reports to validate critical and sensitive access assignment.
• Production support.
• Supporting client on user access issues.

Confidential

QA Analyst (SAP Security)

Responsibilities:

• Testing of Roles (Single and Composite roles)
• Generating error screenshots and SU53’s for issues identified.
• Working with Security Analyst on fixing and retesting roles to completion.
• Unit and Integration testing of Roles
• Testing security reports.
• Documenting security testing processes and procedures.
• Defect Management (Creation to resolution).
• Developed test plan and test specifications as per business requirements.
• Manually tested features of the application.
• Worked with the functional analyst on creating test cases and test scripts for functional testing and regression testing.
• Maintained and executed test scenarios, test cases and test scripts.
• Developed Test scripts and Executed, test Results uploaded into HP Quality Center
• Interacted with Developers and Business Team to report software bugs and re-tested the fixed versions
• Coordinated with the security team and ABAP developers in getting fixes for the defects that have been in open status.
• Participated in weekly assessment meetings with business analysts and developers.

Confidential

QA Analyst

Responsibilities:

• Understanding the Functional and Data Requirements of the project and translating them to comprehensive Functional and Back end test cases / test scenarios.
• Involved in writing Test Plan and Test Cases for the application.
• Detailed understanding of QA methodology (Agile, Waterfall) to ensure quality control.
• Experience in creating test data for positive and negative scenarios using system design specifications, use cases and business requirements.
• Performed regression testing of the application to make sure that build in stable after adding new functionalities or patch fixes or fixing defects
• Used Quality Center to track and report System Defects. Written the description for the bugs of the application, helped the developers to track the problem and helped to solve it.
• Performed Quality Assurance review on Development Life Cycle.
• Participated in for defect reviews with the developers, managers and business people and presented the Defect reports in the defect review Meetings.
• Participated in Test planning meetings and submitted Test cases Status during the meetings.
• Developed Test Plan and Traceability Matrix, Maintained in the Quality Centre.

Confidential

Product Support Specialist/ Jr QA Analyst

• Managed a high-volume workload within-driven environment, met performance benchmarks in all areas (speed, accuracy, volume).
• Officially commanded for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Recognized as “#1 Product Support Specialist Globally.”
• Analyzed Business Requirement Document (BRD) to identify Test Requirements, Test Plans, Test Cases and Test Data.
• Performed Functional Testing, Regression Testing, Usability Testing.
• Involved in preparing test plan by analyzing the business requirements
• Performed Manuel testing to identify various critical points in the application.
• Performed Regression testing to make sure that all the bugs are fixed and the application is running properly.
• Utilized Quality center as a test management tool for planning and executing Manual scripts and for defect reporting and tracking.