PROFESSIONAL PROFILE:

• Highly organized analytical professional with superior goal setting, decision - making, and problem solving skills.
• Solid reputation for having positive impact on both internal and external support and overall productivity.
• Adepet at solving complex network issues and consistently exceeds performance standards.
• Vast technical knowledge and recognized for initiating process and system improvements to increase system stability.
• Strong ability to identify, develop and sustain a network of people and other resources for tasks.

TECHNICAL SKILLS:

• Pivot Tables Vlookups,
• SQL,
• HTML,
• Data Analysis,
• JAVA and Javascript3

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Salesforce Administrator/ Data Analyst

• Migrated portals with Hr. benefit documents into Salesforce
• Helped configure and customize Salesforce.com for enterprise-wide implementation for over 100 users
• Administered data migration tasks utilizing Google sheets and IBM Client Access System
• Documented data mappings, reports and dataflow diagrams
• Created environment setup plan and Migration Document and checklist within Salesforce
• Created reports and dashboards for each geography of client types within service lines based on our analytics
• Performs data scrub activities through the Apex Data loader in the non-production sandboxes
• Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components
• Provided solutions to workflow issues and structured environment for ease of use
• Created custom objects and its related reports/dashboards to hide data access from other profiles across the organization

Confidential, New York, NY

Integrations Technical Support Specialist

• Developed and added job feeds provided by job boards such as Dice,Indeed,Careerbuilder into batch import tool
• Created Epic tickets for our new clients who were being integrated into our system
• Created Jira service Alerts while onboarding new clients
• Conducted business analysis by working with end users to identify system and operational requirements users wanted implemented in Salesfoce
• Utilized JavaScript 3 to monitor actions on our clients job applications
• Used Sublime text and FileZilla to download XML job feeds and sort out information to complete the inbounding mapping spec
• Created Salesforce accounts for new clients who were being on boarded into the company
• Sent the data integration details to EIDM,Tibco and Informatica administrators for integration within Salesforce

Confidential, New York, NY

SQL Analyst

• Acquired Data from primary and secondary queries, and processed digital and paper receipts for Domestic, Australian and New Zealand clients
• Applied advanced sampling & data analytic techniques to help with strategic initiatives, roadmaps & process models
• Performed Analysis from data extracted and presented the results using SQL,MS Access and Microsoft Excel
• Ran Audits on Guids to determine where to classify the documents
• Provided support for receipt engine learning process, and ensured receipts were processed accurately
• Used Microsoft Excel Automation to customize reports, with pivot tables, color-coding, and error - checking

Confidential, New York, NY

People Link Representative

• Respond to inquiries displaying a comprehensive knowledge of the departments offering and policies Escalate inquiries or issues requiring additional research or input to the appropriate People Link or other resource including those within HR or any other area (IT, Payroll Operations, Budget, Bursar, Registrar, etc.)

Confidential, New, York NY

Credentialing Associate

• Verified State licenses, Board Certificates, online verification of medical licenses, Verified federation of State Medical Boards, and uniform License application
• Created and carried out various credentialing processes in relation to physicians, medical assistants, and various other healthcare professionals

Confidential, New York, NY

HR Generalist/Onboarding Specialist

• Supported and customer support complaints via Zen desk processing and completing 100 + daily support tickets per day
• Integrated marketing tools with Salesforce organization
• Collaborated with new and current Confidential drivers to compile required documentation and records to complete onboarding processes, ensuring adherence to corporate policy and state driving laws
• Designed various types of email templates for auto responses to customers and job seekers
• Performed development,testing,implementation,documentation and updating the data in Salesforce
• Worked with upper management and client leads to create Salesforce processes

Confidential, New York, NY

Technical Consultant

• Provided troubleshooting for Windows XP, 7 and Windows servers 2003/2008.
• Insured the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed.
• Investigated campaigns that underperformed and reported findings to the Director of Mailing.
• Tracked and reported key performance metrics, traffic behaviors and campaign performance using Google Analytics 5
• Used Salesforce to Create Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process

Confidential, New York, NY

Scheduling Coordinator

• Managed daily scheduling & supervision of 60 package handlers through peak holiday season to assist Confidential delivery drivers
• Coached and mentored team on company policies, new hire orientation, work hours and schedules, and payroll related inquiries

Confidential, New York, NY

Administrative Assistant

• Recorded payroll reports and verified payroll accuracy before submitting to senior management for further processing
• Analyzed quantitative and qualitative business data to develop a solution design capable of fulfilling our union members needs
• Gathered electronic and hardcopy data from Union Ware system to investigate account discrepancies and implement proper resolutions based upon my findings