SUMMARY:

• 4 years of experience as a Business Analyst in deployment of web - based, client-server applications, developing business processes and system solutions for the domains of finance and e-commerce, and business Confidential for various projects from conceptualization to implementation.
• Experienced working in both Business to Business (B2B) and Business to Consumers (B2C) platform.
• Strong presentation and communication skill. Created presentation deck and conducted business process review with large audience.
• Experienced in Salesforce administration and Fire Pond (FPX) pricing calculator.
• Certified in Agile Scrum as a Scrum Master and Scrum Product Owner.
• Strong knowledge of Jira, Oracle Siebel CRM, Salesforce.com.
• Detailed understanding of Quote to Cash process in Salesforce,, Opportunity and Account management, Product creation and Product management, Sales order processing and Salesforce/FPX production support.
• Comprehensive experience with SDLC requirement gathering, analysis, design, implementation, testing and deployment in Agile Scrum and Waterfall environment.
• Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), and Use Cases Specifications.
• Experience in Requirement Analysis, JAD sessions, Scrum Meetings, Sprint review, and working sessions to communicate with the team to ensure the understanding of the requirements and system design.
• Managing and analyzing large amount of data using data loader and MS Excel.
• Experienced in capturing Business Models, creating future state mockup/prototypes using design tools such as MS Visio and SnagIt.
• Experienced at writing test scripts, UAT Scripts, creating UAT deck for presentations and end to end test execution.
• Worked closely with the QA support to explain the testing scenarios to capture test steps and made recommendations on detailed testing criteria.

PROFESSIONAL EXPERIENCE:

Confidential, New York City.

Salesforce Admin/Business Analyst

• Worked as a Product Owner for multiple product line, obtained comprehensive understanding of various pricing models and pricing mechanism to implement required solution.
• Analyzed products and pricing for new clients, conducted fit gap analysis to identify requirements for product insert into SFDC.
• Identified and streamlined required data points within the FPX pricing platform, suggested new designs by creating visual prototypes and drafted detailed documentation.
• Analyzed Salesforce product table and data fields, Opportunity forecasting, Cancel and Rebook, Change Order Management, Account entitlements and Product Fulfillments process.
• Designed and suggested Product Hierarchy based on Salesforce reporting structure. Worked with the PeopleSoft billing team to understand the invoicing requirements and modified FPX design for various product lines according to the billing/Invoicing needs.
• Circulated product request form within business teams in order to obtain approval from Sales, Marketing and Finance management.
• Created and inserted new products into SFDC using data loader, conducted data management by extracting, modifying and eliminating large amount of data for different projects.
• Received multiple production support cases daily, analyzed and resolved pending issue within the SLA (Service Level Agreement) timeframe.
• Attended sprint planning meeting with the development team, conducted project roadmap analysis meeting with the internal team and provided suggestions and feedback as necessary.
• Conducted requirements review sessions with the clients and stakeholders to obtain Sign Off. Followed up with design review session with the development team and the QA support.
• Reviewed test scripts and steered the QA team as necessary. Executed end to end testing, created UAT scripts and worked with stakeholders/clients to execute UAT testing.

Environment: Salesforce, Fire Pond, Jira, SnagIt, MS Visio, Google drive, Marketo, PeopleSoft, Change Point, Moodys.com, Ralex, SnagIt, Outlook, QC, QTP.

Confidential, Boca Raton FL

Ecommerce Business Analyst

• Conducted information gathering session with the SME’s from both Confidential and OfficeMax to help identify the major functionality gaps between two websites.
• Drafted business requirement documents based on each identified gaps.
• Conducted daily super scrum with the product owners to align the project progress and to define realistic deadlines.
• Worked closely with the scrum team responsible for Confidential mobile app development, helped create user stories for enhanced one touch home page, store locator and print service options.
• Worked closely with the sales and marketing team to customize lead management by utilizing sales cloud using salesforce.com
• Gathered detailed requirements for salesforce.com customization. Designed prototypes, modified picklist, tabs and fields for enhanced user interface.
• Conducted detail analysis of different types of customers and their needs, arranged in depth requirement gathering session with the punch-out clients to identify special needs.
• Communicated back and forth with the stakeholders, IT, Ecommerce team and with the scrum product owners to resolve and identify pending issues. Took ownership of the site integration process and took proactive measures to ensure that the project development is moving forward smoothly.
• Attended daily stand up meeting with the scrum teams and followed up on the work progress with the project manager in daily basis.
• Worked with 9 different scrum teams, helped create user stories, backlog grooming and ensured the user stories reflects the original business requirements.
• Followed up on the progress of each sprint and provided consultation to the product owner and the scrum master as necessary.
• Took ownership on specific functionality gaps and as a subject matter expert worked with different departments such as Digital Marketing, Sales, and Customer Service.

Environment: Jira, IBM Core metrics, Salesforce.com, Rational Clear Quest, CDAP, AS 400, MS Visio, Google drive, Quality Center. E-Procurement services, s-FTP file servers, Enterprise Resource Planning.

Confidential, Piscataway NJ

Junior Business Analyst

• Conducted requirement gathering sessions with business and Design team to gather requirements, as well as addressing various technical issues and suggested possible solutions.
• Created Project Action Log using MS excel to keep track of meeting minutes and assigned action items accordingly to resolve pending roadblocks.
• Constructed Business Requirement Document, Functional specifications and Use cases based on the requirement gathering sessions.
• Arranged oversees meetings with Corporation Bank in India to review the current lockbox process, addressing the issues for new payment process flow via SFTP.
• Trained the education activity department managers on Siebel application and performed e-media navigation demo to help them understand the newly implemented functionalities.
• Conducted meetings with sales, campaign and finance department to discuss the ramification of proposed Siebel customization and new report structure for the OBIEE reporting tool.
• Worked closely with the senior Project Manager to maintain PPM tools to keep track of effort and productivity matrix for the entire team.
• Managed team communication and day to day planning using google tools.
• Arranged and executed successful project kick off meeting and BRD sign off.
• Worked with the design team for proper execution of SIT and helped QA leads to write good test scenarios.

Environment: Oracle Database, Siebel CRM, OBIEE reporting tool, Salesforce.com, Rational Clear Quest, MS Visio, MS project, Google drive, Quality Center