TECHNICAL COMPETENCE

• 9 Years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Java/J2EE technologies and followed Agile (SCRUM) & Waterfall Methodologies.
• 5+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator and 4 years on Java/J2EE technologies.
• SFDC Configurations/Customizations - as Administrator and Developer.
• Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
• Salesforce CRM platform & environment of SFDC such as: Sales Cloud, Service Cloud, Call Center, Force.com and Chatter. Good understanding on Partner portal (Partner Relationship Management).
• Creating Custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Translating business process into Custom Objects and creating Lookup Relationships & Master-Detail Relationships.
• Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles & Resource monitoring at different Hierarchical Levels of the organization.
• Administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks & Events, Email notification & Templates, Reports & Dashboard, Metadata & Metadata API.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
• Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API and working with Force.com IDE. Exposure in Customer Portal and Self -Service Portal.
• Experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Experience integrating Pardot into Salesforce for improving web lead information by configuring Pardot .
• Web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, AngularJS, Lightning Components, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.
• Experience in Salesforce Lightning Inspector and building UI in Lightning using Aura components, CSS, Bootstrap.
• Email-to-Case , Web-to-Case , Web-to-Lead , Tracking Field History , Set-up Logging History , Set-up Audit Trail & Data Migration . Developed Wave Analytics Data set security with JSON Programming. 
• Understanding and functionality of Web Services for SOAP API and REST API.
• ANT Migration tool,   Jenkins , Bit Bucket and JIRA to manage change management across Salesforce Organization.
• Write Business logics in APL using Eclipse IDE with Force.com Plug-in environment.
• Worked with Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev Sandbox to Production.

TECHNICAL SKILLS

• Web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, AngularJS, Lightning Components, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.
• Experience in Salesforce Lightning Inspector and building UI in Lightning using Aura components, CSS, Bootstrap.
• Email-to-Case , Web-to-Case , Web-to-Lead , Tracking Field History , Set-up Logging History , Set-up Audit Trail & Data Migration . Developed Wave Analytics Data set security with JSON Programming. 
• Understanding and functionality of Web Services for SOAP API and REST API.
• ANT Migration tool,   Jenkins , Bit Bucket and JIRA to manage change management across Salesforce Organization.
• Write Business logics in APL using Eclipse IDE with Force.com Plug-in environment.
• Worked with Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev Sandbox to Production.

WORK EXPERIENCE

Salesforce Developer/Admin 

• Involved in SDLC including Analysis, Requirement gathering, Designing, Development, Enhancements and Testing.
• Designed, developed and deployed Apex Classes, Controller Classes, Visual Force Pages and Apex Triggers for various functional needs in the application.
• Written Apex REST API Web Service classes to automate the end to end flow.
• Integrated SFDC with applications on Splunkbase using REST API and used MuleSoft for Integration purpose.
• Developer Console to debug & resolve issues and used Workbench REST Explorer for Unit testing the functionality.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created various Reports (Summary reports, Matrix reports, Pie charts, Dashboards and Graphics) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.
• Visualforce Pages using front-end technologies like JavaScript, AngularJS, HTML & CSS and included Apex Triggers for extra functionality and wrote Apex Classes and controller to provide functionality to the Visual Force pages.
• Created UI in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit to Salesforce. Experience in using Salesforce Lightning Inspector to debug the lightning components.
• Involved in building  Lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created custom objects, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. Created a Permission Set and assigned to marketing profile to give access to objects to execute the functionality.
• Integrated Pardot with Salesforce and used Pardot marketing automation to gain new referrals.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Profiles, Roles, OWD, Field Dependencies, Objects, Page Layouts, Validation Rules, Approvals, Workflow Rules, Security & Sharing Rules, Delegated Administration, Tasks and actions, Public Groups, Queues, Reports & Dashboards.
• Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response Rules for automating business logic. Specified user Support and bug fixing actions. 
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the production after testing, using ANT (Package creation).
• Facilitated the creation of Test scenarios and validation of Test scripts.
• Developed Test classes for Apex class and worked for improving code coverage.
• Worked extensively on TFS (Microsoft Team Foundation Server) for drafting User Stories, Effort Estimation Tasks, Velocity Benchmark and as a Version Control. Jenkins for Continuous Integration.
• JIRA and   Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods. 
• Involved in Unit, Integration, Regression and User acceptance testing of the application.
• Documented existing flows in terms of ERD’s, Triggers, Technical Flow of application, Business & Software Requirements.

Salesforce Developer/Admin 

• Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Development, implementation and update focusing on Sales cloud and Service cloud .
• Implementation of Apex Triggers , Apex Class for automation of the business process on Account , Contact , Opportunity and Custom Objects .
• Implementation of Batch Classes , Scheduled Classes as part of the Business Requirement.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML, AngularJS and CSS in Visual Force Pages.
• Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Managed ongoing support requests and Administrative needs of users.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Standard Object s such as Accounts , Contacts , Opportunities , Campaigns , Cases and Solutions .
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Created Reports and Dashboards with help of Salesforce Wave Analytics to track Opportunity Pipeline/Stages for Management visibility. Developed Wave Analytics Data set security with JSON Programming. 
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Configured Email templates which are used by PCS central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked with Informatica ETL team for creating Data mapping for source and target (Salesforce) systems.
• Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and DocuSign add-ons. Provide Release Management support for processing config and custom code changes.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set. Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Deliver continuing Support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination. 
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Salesforce Developer/Admin 

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows & Approval Process. Implemented Single Sign-On with SAML on force.com
• Using Data Loader and Import Wizard for Data Export, updates and backup for the organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Created workflows for automated Lead Routing, Lead Escalation, Alerts & Custom Coaching Plans. 
• As Per the business user’s requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI in Visual Force Pages using JavaScript, HTML, AngularJS and CSS. Wrote Test Scripts for various scenarios. Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Worked on ETL tools and Web Services like REST API and SOAP API to integrate Salesforce with other applications within the organization. Stash version control & Jenkins for Continuous Integration.
• Delivered Support for continuing Salesforce .com maintenance and additional administration services including workflow, approvals and periodic data cleansing. 
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Salesforce Developer/Admin

• Interacted with users to understand complex business requirements and documented the requirements.
• Designing, Developing and Data Modeling of application & ensured that they are within Salesforce Governor Limits.
• Created productive documents which will be used by rest of the team to have a better understanding of the related system; Salesforce.com CRM.
• As a part of Administrative tasks, Created custom objects, custom Fields, Validation Rules and Formula Fields. Wrote scripts to load Forecast Data from Salesforce.com.
• Created Visualforce Pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Worked on Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and the Configure/Price/Quote (CPQ) processes.
• Analyzed Integration flow and helped developers in implementing Service Max App within the organization.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Changesets & Eclipse for the sandbox to production environments.
• Developed integrations to Integrate Data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize Fields, Custom Links, Related Lists and other components on Record Pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
• Implemented Case Assignment Rules to direct case to appropriate groups like stories & PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on timeframe and difficulty of case issues.

Software Development Engineer 

• Involved in analysis and design of the application architecture based on MVC Architecture, used open source Struts framework and Database with new field updates added to the legacy system.
• Worked on SOAP Web services using C++ in multi-threaded application development processing XML requests. Used various data structures, algorithms. C/C++ interface to retrieve/update info from/to the DB. 
• Developed multithreaded cache offline program in C++ to support various UIs to deliver/process data for a scalable, high throughput, low latency applications.
• Wrote and customized several Java Programs for the spend management system at SBI to streamline the process of procurement. Web Tier was developed by using Struts Frame Work.
• Involved in Application development with IDE Tool Eclipse and web server Tomcat.
• Designed and developed User Interfaces, Menus using HTML, CSS, DHTML, JSP, JavaScript and client-side & server-side validations. Created front-end screens for the module by using JSP’s.
• JavaBeans have been developed for using them among various modules of the application.
• Used PL/SQL, Stored Procedures and table level and system level triggers for handling database processing and for generating analysis reports from MS SQL Server.
• Involved in writing XML parser handlers for parsing XML files and filling JavaBean Objects.
• Used SVN for Source Control and Version Management.
• Involved in Module and Unit Level Testing with JUnit, participated in database tuning.