PROFESSIONAL SUMMARY:

• Overall 8+ years of IT experience with strong experience in Salesforce CRM Application Software Designing, Development, Testing and Implementation including Business analysis, requirement gathering. This involved hands - on design and development using Force.com Platform. 
• 3+ years of strong experience as a java/j2ee developer.
• Experienced in creating the Lightning components and Lightning Applications. 
• Proficiency in SFDC Administrative tasks like creating Page Layouts, Approvals, Dashboards, Actions, Tasks and Events.
• Strong Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language. 
• Good work experience in designing various Webpages in Visualforce.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk. 
• Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Strong front end development experience using the Java Script, HTML and CSS Style sheets. 
• In-depth experience in CRM business processes like entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationship.
• Experience in Sales cloud, Service cloud, Custom cloud, Chatter and App Exchange applications. 
• Developed HTML Mobile  application with HTML, Java Script, jQuery , JSON and RESTful web service. 
• Experience with Workflow Issues, restart Workflows, reset data fields, test and fix the validation rules. 
•   Over 3 years of experience in Salesforce .com/Veeva   CRM Platform as a Developer and Administrator.
• Good programming skills and hands on experience in developing Android enterprise applications for mobiles  and tablets using IDE's like Eclipse, Android Studio, Android SDK and ADT development tools in Java environment.
• Extensive business knowledge and customization experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting. 
• Good knowledge in Unit Testing, Test Coverage and Code Review. 0
• Have knowledge on Integrating Salesforce and Google Apps.  
• Good experience in Web Service - Synchronous & Asynchronous, web service factory. 
• Thorough knowledge in the security and sharing model which is used to finely control the user's access to different data.
•   Development and integration for policy Report Customization.
• Excellent communication, interpersonal skills and the ability to work both as a team player and an individual.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Big Machines, Apex Classes & Apex Triggers, Salesforce SFA, Steel Bricks CPQ Components, S-Controls, Visualforce Pages / Components, SOQL, SOSL,AJAX, HTML, XML Case Management Automation, Apex Web Services, Veeva, JavaScript and CSS. Workflow& Approvals, Custom Objects, Dashboards, Analytic Snapshots, Lightning.

Force.com Tools: Apex Data Loader, Force.com Eclipse IDE plug-in, Force.com migration tool, Force.com Explorer, Force.com Excel connector, Workbench & ETL Tools, Force.com Platform (Sandbox, and Production) QTP.

Languages: Java, CSS, JavaScript, C#, HTML, Apex.

Database: Force.com, Oracle 9i/10gH, SQl server 2008.

Configuration Skills: Workflow: time-dependent actions, field updates, email alerts, task Creation and Custom Object development; Field creation, Page Layout Creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, SFDC.

Project Management: Agile, Waterfall.

WORK EXPERIENCE:

Confidential, Sunnyvale, CA

Sales force Admin/ Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in data mapping and data migration from Oracle database to SalesForce.com objects and fields
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Responsible in customization of service cloud
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Responsible, efficient, cooperative and eager to learn new technology Skilled in developing APIs for middle ware Framework modules for DOJO mobile platforms using C and C++ and Java.
• Created and implemented the entire software quality assurance deliverables comprising test plan, test cases, project plan, defect documentation, status report, and quality assurance check list and exit document.
• Created and deployed several Reports and Dashboards using salesforce.com platform.
• Developed salesforce1 Lightning apps, components, controllers, handlers and events in the existing organization.
• Adding Lightning components to salesforce1 using in Visual force page.
• Integrated SOAP Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the governor limits for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Experience working with integrating Salesforce with other 3rd party systems using CTI toolkit with the help of cloud integration toolkit.
• Developed Web application and mobile web-app using C#, HTML5, JQUERY, WEB-API and AngularJS.
• Worked on Integration  with Apttus CPQ and DocuSign using the REST API
• Developed Rich UI interfaces for Web using HTML5, Angular JS to do data binding
• Development and integration for policy Report Customization.
• Simplified automation using tools such as Jenkins CI and Puppet.
• Created and used Email templates in HTML and Visual force.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.

Environment: Salesforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC.

Confidential, Chicago, IL

Sales force developer/ Administrator

Responsibilities:  

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Used Visual Force framework to integrate the application with web services. Created Visual Force pages and embedded it into the application.
• Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Development mobile web application for Android, iOS and BlackBerry Device.
• Created profiles and implemented Object and field level security to hide critical information. 
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created cross-platform mobile application prototypes with Adobe Air and Phone Gap
• Integrations of Salesforce/Veeva with other applications and Eloqua and third party apps like Pathfinder, IMS, iConnect etc.
• Created SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, Delete and bulk import or export of data from Salesforce.com S Objects Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Created workflow rules and defined related tasks, time-based triggered tasks, email alerts, field updates to implement business logic.
• Implemented Data segregation through Record Types and Field level security. 
• Developed templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Cross selling business process between our business clients to gain more business.

Environment: SFDC platform, Apex, SOQL, SOSL, XML Data, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Sandbox, Visual Force development, Custom Tabs, Email Services, Security Controls, Windows XP.

Confidential, Cincinnati, OH

Salesforce Developer

Responsibilities:

• Performing the roles of Salesforce.com Developer and Administrator in the organization.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.
• Created some custom pages through lightening components.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on Salesforce integration with Cast Iron
• Engaged with internal support team on implementing a several enhancements for automation of business process using schedule and batch apex. 
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Generated the quotation word document from Salesforce.com and using the feature of Apttus CPQ product.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Developed Sales cloud to improve forecasting, campaign, and Partner Portal for channel partner with deal registration. Involved in managing Community application such as Ideas and Answers.
• Resolved major issues in previously existing integrations between SAP and Salesforce  in the Cast Iron environment 
• Worked on Email Services and Single Email and Mass Email to send email to different users. 
• Implementing from scratch for the typical case management lifecycle and exception handling and notification system to enable debugging on Salesforce  production. 
• Experience Sandbox while deploy code changes from Developer Environment to Test Environment.
• Extracted the salesforce CRM information into Java Based Applications using Force.com API/Java on Demand to provide integration to perform advanced reporting, analysis and for Quotation process.
• Integrate of Application with Salesforce.com with using SOAP & REST web services API.
• Implemented Email services to keep track of all mails and raising the case records and assigning to the operators based on their availability as part of business needs to raise the cases .
• Auto assigning the cases to the available operators and resolve the cases at the earliest by using scheduled and batch apex classes.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity. 
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

Environment: Saleforce.com platform, Apex Language, Visual   Force  Pages, Data Loader, HTML, Flex, Java Script, S- controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, API, Oracle, Windows XP.

Confidential, Boston, MA

Senior Salesforce Admin

Responsibilities:  

• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Delta's SFDC implementations such as Sales Cloud, Marketing Cloud and Salesforce Chatter.
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Facilitated requirements gathering cross multiple vendors and organization.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Analyze the requirements of any tickets under enhancements and prepare the Impact analysis document. 
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Worked extensively in customization of Sales and Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log .
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce .com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. 
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports. 
• Integrated Microsoft Outlook with Salesforce  CRM which syncs email, calendar, tasks and reminders. 
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Integrated internal systems with Salesforce , eliminating the need for manual data loading 
• Gathered business requirements and worked with technical teams to define functionality. Presented recommendations and drove implementation.  
• Used field level security along with page layouts to manage access to certain fields. 

Environment: Salesforce.com platform, Data Loader, Workflow& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential

Salesforce.com Admin

Responsibilities: 

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Used Process Mapping to define Business Process.
• Interacted with various business user groups for gathering the requirements for Sales Force implementation and documented the Business and Software Requirements. 
• Managed user profiles across the organization and Implemented sharing rule across org.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Created and managed complex workflow rules, data validation, and system triggers
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Used SOQL & SOSL for data fetching and manipulation needs of the application using platform database objects
• Defined assignment rules to route cases to appropriate case queues. Configured workflow rules with time based actions to send email alerts based on the escalation level. 
• Used record types and extended case object functionality to create various types of cases requiring unique handling processes touching different teams.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy. 
• Intensely worked with Apex, Triggers, API integration
• Configured record types and page layouts to manage a variety of service case processes, supporting both internal and external customers .
• Performed general administrative tasks providing tier-2 support for global implementations, training users, adding users with security restrictions pre-defined by the business, creating ad-hoc reports etc.
• Expertise in Reporting and Customizing the Dashboard and Schedule Refreshing Dashboard
• Designed the user onboarding / authorization process. Created profiles and role hierarchy based on different user types as specified by the business. 
• Involved in migrating data into salesforce application using apex data loader through CSV files. Installed and configured Apex Data loader.
• Monitored user licenses and requests for additional license requirements. 
• Used the sandbox for testing and migrated the code to the deployment instance after testing 
• Worked on Single sign on, Security Assertion Markup Language (SAML) to send authentication and authorization data between affiliated but unrelated Web services.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script.

Confidential

Java/ J2EE Developer

Responsibilities: 

• Performed the roles of Java Developer and Administrator in the organization.
• Involved in Design and Development of application modules.
• Designed & developed GUI for claim creation, processing and tracking.
• Created Use Case Diagrams in UML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• The user interface components are developed using Java AWT/swing API.
• Involved in capturing user requirements from business team and preparation of understanding documents for each of the functionality.
• Extensively worked with Chatter and designed technical solutions for integration of Chatter messages with Outlook via API 
• Involved in development of the server side business logic for Input and output reports.
• Involved in the debugging, testing and designing of database.
• Created various Reports (summary reports, matrix reports, pie charts,) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization 
• Involved in XML developing.
• Used XML parsers for to parse the data.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports.
• Developed a fully functional prototype application using JavaScript connecting to a RESTful service on a different domain. 
• Implemented views using Struts tags, JSTL2.0 and Expression Language.
• Extensive use of Struts Framework for Controller components and view components. 
• Involved in design and developing re-usable web services using SOAP, XML, WSDL, UDDI, XML Schemas, JAXP, and XSL. 
• Implemented Action Classes and server side validations for account activity, payment history and Transactions.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Struts 2.0, Hibernate 3.2/ 3.3, spring 2.0/ 2.5, Web Services, EJB, Servlets, SOAP, and XML