SUMMARY:

• Having 7+ years of IT professional Experience in application software Designing, Development, Testing and Implementation into Salesforce CRM platform both as Developer and as Administrator.
• Excellent programming skills and strong Object Oriented programming concepts (OOP).
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex , Visual Force and integration tools like Apex Data Loader, etc.
• Proficiency in SFDC Development in implementing Apex classes , Test classes , Triggers , Visual Force (Pages , Components , Controllers) , Batch Apex , Scheduled Apex , Anonymous Apex , Change Sets Deployment , Custom Settings , SOQL and SOSL
• Good experience in working on Eclipse IDE with Force.com Plug - in for writing business logics in Apex programming language.
• Also proficient with different Plug-ins and tools such as Developer Console, Sublime , Mavens Mate , Sublimerge , Workbench , Force.com Beta explorer
• Experience in SFDC Administrative tasks like creating Profiles , Permission Sets , Validation Rules , Roles , Users , Page Layouts , Record Types , Custom objects (includes junction objects) , master-detail and look up relationships , Approvals , Workflows , Cases , Custom Report Types , Reports , and Dashboards
• Experience in working with Salesforce .com sandbox and production environments .
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Hands-on experience in various phases Software Development Life Cycle (SDLC) Expertise in soft skills including good communication skills, quick learning and multi-tasking are my key strengths. As a part of project assignments, I have been a part of Application Maintenance, Operations Support and Issue analysis, Bulk Data Migration , Server Upgradation , Installation and Implementation of New Customization .
• Interacted with technical staffs effectively.
• Worked in a fast-paced environment meeting the requirements of business.
• Experience in capturing, analyzing and documenting requirements for Salesforce .com implementations.
• Comfortable using and hands on experience in Data load , Data Management Tool (DMT)
• Experience in web technologies like HTML , CSS , JavaScript.
• Proficiency in Object Oriented Languages like Java.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

TECHNICAL SKILLS:

SALESFORCE RELATED: Salesforce CRM, Sales cloud, Service Cloud, Marketing cloud, Apex, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Unit Testing, Salesforce Lightning Design System, Lightning components, Workflow & Approvals, Dashboards, Sharing Settings, Users & Profiles.

SALESFORCE TOOLS: Eclipse with Force.com IDE Plug-in, Apex Data Loader, Force.com, Workbench

DATABASES ORACLE: MS SQL Server, Ms Access.

PROGRAMMING LANGUAGES: Apex, Java, JavaScript, HTML, Bootstrap, Jquery, XML, SSIS, ETL, XHTML / DHTML, SQL.

PROFESSIONAL EXPERIENCE:

Confidential

Sr Salesforce Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Worked on various integrations with other platforms like CTI integration.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Designed various tasks such as navigation wizard at the frontend using JQuery.
• Developed Lightning components and having experience on Aura frame work.
• Worked on Visual flows & Process Builder.
• Implemented Jquery Tables, and enhanced with Java script.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Managed Service CloudConsole, Partner portal, Live agent, CTI integration, Knowledge Base and Cases.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Created Visual Force pages that uses the lightning components.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Implemented call center on Salesforce with CTI integration. Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for integrity of the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Project management activities such as PMR reviews, Status Reports, and day to day management activities.
• Performed Unit, Integration and Regression Testing.
• Created External data sources using Lightning connect to connect to SAP end point.
• Created Lightning Component Tabs and Visualforce Tabs.
• Worked in developing various lightning components, events and lightning applications.

Environment: - Saleforce.com platform, Apex Language, Visual Force Pages, Webservices, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Lightning App Builder, Email Services, Eclipse IDE, Windows XP.

Confidential,Detroit, MI

Salesforce Developer

Responsibilities:

• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Developed Interactive Voice System Automation using Salesforce, PDI and .net Web service.
• Worked and Developed Custom portals, partner Portal.
• Implemented Apex Triggers with SOQL queries.
• Developed the business logic of the application using APEX classes.
• Designed the application to be created module wise using the schema builder.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Prepared the Visual force pages with the needed UI designs.
• Performing the UI related activities including Page layout configuration.
• Worked on the Web Services for enabling the data to be used outside the domain.
• Made the configurations in the applications time to time as per the requirement gathering. Worked on various custom objects and standard objects Extensive custom object coding
• Worked under Agile SDLC using Scrum methodology.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Components, Batch Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages and Visual Force Custom Controllers Proficiency in Anonymous Apex
• Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Visualforce Pages for Lightning Experience, Alternates for JavaScript Codes, Sharing Visualforce pages between Classic and Lightning
• Handled assigned Case Support Issues
• Implemented Change Sets Deployment. Developed Test classes and increased the code coverage
• Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Apex Triggers, Eclipse IDE Plug-in, Lightning Experience, Sublime Mavens Mate Plug-in, Developer Console, Force.com Beta Explorer.

Confidential,Atlanta,GA

Salesforce Developer

Responsibilities:

• Working as an Integration Developer to integrate with 3rd party application with Salesforce .
• Giving production support for Integration part and at the same time performing some security updates to Salesforce .
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Implemented the requirements on Salesforce .com platform and Force.com IDE Plug-in using Eclipse.
• Integrated batch updates to SQL Server 2005 to Salesforce and vice versa using .net code written in C#.
• Developed Apex Classes, Controller (standard extensions) Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed BULK API calls (REST) and SOAP to interact with the 3rd party tools.
• Migrated the code from sandboxes like ProdCopy, AdminDev to production environment using eclipse
• Worked with various Salesforce .com objects like Accounts, Contacts, Leads, Reports, Opportunities, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages, Extensions and controllers.
• Customized Salesforce .com fields, page layouts, record types, searching, list views, queues, reports, and dashboards
• Created buttons (URL, VFP and Link), custom objects, page layouts, validation rules and workflows where ever required.
• Developed Visual Force pages, apex classes and Extensions and controllers.
• Over written some of the standard buttons for specific requirements.
• Worked on Integrating 3rd party tools to communicate with SFDC.
• Implemented SSO for Confidential Poland (FDP)
• Developed an Integration app using .net (web services) to integrate sales force with SQL Server 2005 (batch update)

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

Salesforce Developer

Responsibilities:

• • Interacted with various business user groups for gathering the requirements.
• • Worked on Various Salesforce.com standard objects including Leads, Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• • Developed various Custom Objects, Tabs, Validation rules, Components.
• • Using Force.com developer toolkit including Apex Classes and Visual force pages to develop custom business logic.
• • Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• • Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• • Created various Profiles, Roles, and Page layouts and configured the Permissions based on the Organization hierarchy requirements.
• • Created Custom objects and fields for transactional and contractual information.
• • Encrypted sensitive data with Encryption fields feature.
• • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• • Developed Cascading Style Sheets (CSS) for creating effects in VF pages.
• • Created Workflow rules and defined related tasks, email alerts and field updates.
• • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• • Used field level security along with page layouts to manage access to certain fields.
• • Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• • Worked on Unit testing, for the customizations and developments done during the project.

Environment: Salesforce.com platform, Apex, Web services API, Visual Force Pages, Controllers, Encryption Fields, WSDL, Workflow & Approvals, Data Loader, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Workbench, HTML, Java Script, Waterfall methodology, Bugzilla.

Confidential

Jr Java developer

• Created SQL queries for data manipulation using JDBC.
• Worked with Cascading Style Sheets (CSS).
• Worked on XML conversions and validations.
• Used CVS for Source Control and Version Management.
• Developed front-end using HTML and performed validations using Java Script.
• Developed Petition module, Certification module web tier by using Struts Framework, JSPs, Java Script, and HTML.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Used java Script front end Validations.
• Maintained the source code versions in CVS repository.
• Implemented the struts authentication and authorization for certification process.
• Used Apache web server for deployment.
• Used Ajax in one of the modules to do asynchronous changes to the pages.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.