PROFESSIONAL SUMMARY:

• Around 7+ years of versatile experience in the field of Information Technology which includes 5+ years of experience in Salesforce.com CRM and 2 years of experience in Java.
• Experience in entire phase of Software Development Life Cycle (SDLC) that is Analysis, Design, Development, Testing and Deployment and also had a good knowledge in Object Oriented Techniques and Design Patterns.
• Strong Sales force knowledge in Administrative skills like creating and customizing Objects, Fields, Tabs, Page Layouts, Sharing Rules, Validation Rules, Workflows, Approval process, Profiles, Roles, Users, Reports and Dashboards.
• Strong Experience in developing Sales force applications using Apex Classes, Batch Apex, Visual force pages, Apex Triggers and Custom Buttons and Links.
• Good experience in implementing Sales force security using Profiles, Roles, Permission Sets and Sharing Rules.
• Good Experience in understanding the Business requirements and implementing them on Sales force platform using custom objects and relationship like Master - Detail, Lookup and also creating Junction object and creating Data Model, Pages, Classes, Interfaces, Workflows, Triggers and Business Logic according to the requirements.
• Experience with Exact target, Market and Jitter bit.
• Good experience in querying the data using SOQL and SOSL.
• Good Exposure on Apttus products such as QTC and CPQ.
• Experience in integrating sales force with external applications using Force.com SOAP API and also developing Apex SOAP and REST based requests for communicating with Web Services.
• Good experience of using Eclipse IDE for custom development and customizing Objects, Profiles, Email Templates and Workflow Rules meta-data from Eclipse.
• Worked on Standard Objects like Leads, Accounts, Contacts, Opportunities, Quotes and Cases.
• Worked on using Salesforce.com tools like Force.com IDE, Eclipse with Force.com Explorer, Force.com plug-ins and Data Loader.
• Experience working with Salesforce1 mobile application development and customizations.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production.
• Created Page layouts, Search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
• Good Knowledge in creating web pages using HTML, XML, JavaScript, JQuery and styling them with CSS.
• Experience in creating different types of Reports like Tabular, Summary, Matrix, Join and also developing Dashboards using the Reports.
• Have Exposure to Lightning Components.
• Have excellent written and verbal communication skills and ability to work both as a team member and as an individual and also have strong understanding of business logic and implementing it on Salesforce platform.

TECHNICAL SKILLS:

Salesforce Technologies : Force.com Web Services API, Data.com, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types

Salesforce Tools : Apex Explorer, App Exchange Data Loader, Data Loader, REST, SOAP API

Web Development : XML, HTML, CSS, JavaScript

Languages : Java, C#, Asp.Net, C, C++, SQL/PLSQL

GUI and Tools : Eclipse, Visual Studio, Force.com IDE, Apex Data Loader, workbench

Operating Systems : Windows/XP/Vista/7, UNIX, Red Hat Linux

PROFESSIONAL EXPERIENCE:

Confidential, Buffalo

Salesforce Administrator/ Developer

Responsibilities:

• Performing both the roles of Salesforce Developer and Administratorin the organization.
• Involving in meetings with the team members to discuss the progress of the Project, Milestones Achievements and Work Delegation.
• Working on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
• Implementing Configuration, Customization and Development on Sales and Service Cloud.
• Providing Administrative level support for the users of Salesforce Application.
• Developing various Custom Objects, Components, Visualforce Pages and Components.
• For various functionalities in the organization performed Batch Apex, Apex Triggers and Apex Custom Controller Extension, List Controllerclasses.
• Creating Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and also performed Record Level and Object Level Security.
• Working on Web Services apex classes, using XML parser passed input request and also mapped the XML request to salesforce object.
• Integrating REST API web services to extract data from internal applications and displayed in the UI.
• Working on portals like Service Portal and Partner Portal and also had a good knowledge on Customer Portal.
• Working on minor improvements on standard objects which includes Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
• Working on data migration tasks to move data from a different business source to salesforce.com.
• Involving in user support and bug fixing activities according to the SLA.
• Using SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits.
• Working on Loading and Managing the Data using Apex Data Loader and Excel.
• Involving in migrating the records to the sources and loaded data into different application using Apex Data Loader and Import Wizard.
• Working in Agile Methodology Procedure and Sprint System, attended daily scrum meetings.
• Designing, Managing and Maintaining the Sales Security Model.
• Identifying and Resolving the System Issues.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, cloud9, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in.

Confidential, PA

Salesforce Administrator/ Developer

Responsibilities:

• Interacted and gathered the requirements from the business team members and documented.
• Involved in implementing the salesforce features and functions by designing, planning and implementing to meet the business requirements.
• Worked on different Salesforce implementations using applications like Sales Cloud, Service Cloud and AppExchange.
• Implemented in creating many-to-many relationship and created Junction Objects to implement Roll-up summary field to incorporate data from child record onto parent record.
• Implemented Development tasks by using Batch Apex, Apex Classes, Triggers, SOQL, SOSL.
• Implemented Administrative tasks by using Custom Objects, Validations, Workflows, Profiles, Roles, Page Layouts, Reports, Dashboards, Tasks and Events.
• Extensive experience in designing and developing Validation Rules, Workflows, Formula Fields, Field Dependencies and Approval Processes according to requirements in the application.
• Worked on implementing Record based sharing using Organization Wide Defaults, Sharing Rules and Manual Sharing.
• Worked on Administrative Permissions, Profiles to grant/deny user access to salesforce features.
• Performed integrating Rest API web services to send data to another platform from Force.com
• Implemented in creating Record Types and worked on Page Layout Assignments by assigning different Page Layouts to different Profiles based on the application requirement.
• Worked on using Data Loader to insert the data in to salesforce from Excel and as well as from Legacy systems.
• Worked on using Sandbox for developing, testing and migrated the code to different instance after testing.
• Worked on Agile methodology.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Eclipse, Windows XP, Agile Database development technique.

Confidential, TX

Salesforce Administrator/ Developer

Responsibilities:

• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Worked and handled different issues related to Service Cloud
• Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing. 
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Consumed REST based web services provided by Care link (Sales force System) 
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and ApexTriggers for various functional needs in the application.

Environment:APEX Class, Triggers, Standard objects, Sales Cloud, Eclipse, Visual force Pages, Workflows, Custom Settings, Custom Labels and Validation rules.

Confidential, CA

Salesforce Administrator/ Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Confidential

Salesforce Admin

• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Messaging and interaction of Web Services is done using SOAP.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Implemented mid-tier business services to integrate UI requests to DAO layer commands.

Environment: J2EE, JDBC, Java 1.4, Servlets, JSP, Struts, Hibernate, Web services, SOAP, WSDL, Design Patterns, MVC, HTML, JavaScript 1.2, Web Logic 8.0, XML, JUnit, Oracle 10g, My Eclipse.

Confidential

Java Developer

Responsibilities:

• Conducted Design reviews and Technical reviews with other project statehood Implemented Services using Core Java.
• Developed and deployed UI layer logics of sites using JSP.
• Struts (MVC) is used for implementation of business model logic.
• Worked with Struts MVC objects like Action Servlets, Controllers, and Validators, Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.
• Developed dynamic JSP pages with Struts.
• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Messaging and interaction of Web Services is done using SOAP.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Implemented mid-tier business services to integrate UI requests to DAO layer commands.

Environment: J2EE, JDBC, Java 1.4, Servlets, JSP, Struts, Hibernate, Web services, SOAP, WSDL, Design Patterns, MVC, HTML, JavaScript 1.2, Web Logic 8.0, XML, JUnit, Oracle 10g, My Eclipse.