SUMMARY:

• 14+ years of expertise in Leadership, Technology, Setting strategies, goals, policies and frameworks in place for the growth and stabilization of the organization.
• Successful in the Strategic Execution of Programs, Projects and Portfolios using advanced tools and techniques with an emphasis on Execution, Strategy, Leadership, Innovation and Decision - Making.
• Founded a Start- up Company and Responsible for Engineering, Product Development, and Design, as well as long-term technology direction and overseeing our technical architecture for a One Stop Online Portal Services.
• 10+ years IT Project management experience with a proven track record of managing as a hands-on leader.
• 10+ years of Delivery Process, SLA’s, Program Management, Project Management, Technology Implementation, Change Management, Stakeholder management, Project Execution, Planning, Production Roll-out, Support, Pre-Sales, P&L management, Budget management, Enterprise Application development.
• Provided leadership for the team in delivering, driving roadmaps, milestones, Scope/Stakeholder Management and implementing various Technologies in Fortune 50 org. across the world.
• Handled P & L of deliveries around $10+ million dollars providing global solutions using various delivery models
• People Management - Handled large global multi-cultural Global teams(50+ size), delivering Enterprise architecture applications on cross distributed systems, onsite-offshore teams, provided Mentoring, Motivation, Hiring staff, Performance management, training, Conflict management.
• Streamlined the IT governance process, reducing project costs by $1.2 million by better controlling the budget and prioritizing unjustified and unreported projects.
• Provided technical vision to complement business vision, setting the tone and direction for the company's technological vision.
• Spearheaded the Monitoring of new technologies and architecture assessing their potential to develop new products/software that adds value to the company and at the same time overseeing the development of home grown (in-house) applications
• Ensured Technology assets, generates high-returns (ROI) and creates new business opportunities.
• Delivered Scalable software technology products to match the company's rapid growth and revenues.
• Hands on expertise in Microsoft & Java multiple technology stack, Quality, Automation & Process methodologies.
• Implemented end-to-end data security to comply with Payment Card Industry(PCI) standards and compliance and protect sensitive cardholder data on payment cards.
• Successfully Led the team in designing and implementing large scalable systems, setting up Center of Excellence (COE) teams, Efficient Resource utilization, Risk Management, Strategic Solutioning, International Client Interaction (USA, Asia).
• Expertise in varied industries, Business units (Banking and Financial, Health Care, Insurance, E-Commerce Platforms).

AREAS OF EXPERTIES:

• Strategic & Operational Technology Planning IT Infrastructure Design & Implementation
• Technology & Business Integration New Product Architecture & Vendor Management
• IT Delivery & Data Center Operations Emerging Technologies & Enterprise Architectures
• Budget Management(P & L) & Project Management Program Management & Risk Management
• User Data Analytics & Business Intelligence Market Opportunity Identification & Positioning
• Global Multi-site Management & Issue Management IT Skills Gap Analysis & Performance Optimization
• Market-Based Pricing Strategies & ROI Scope Management & Performance Management
• Change Management & Configuration Management People Management & Organizational Leadership
• Stakeholder Management & Client Management Delivery Management & Security Management
• Data Security & Disaster Recovery strategies Team Building and Strategic Decision Management
• Converting Strategy into Action Leadership for Strategic Execution
• Financial Mastery of Projects Executing Complex Programs
• Product Lifecycle Management Customer Relationship Management

TECHNICAL SKILLS:

Project Management Tools: SCRUM Agile Methodologies, MS Visio, MS Project, HEAT, PMO, Excel,ITIL, ITSM, CMMI

Emerging Technologies: Social Media, Web 2.0, HTML5

Ecommerce/Scalable: MS Commerce Server, ATG Commerce 2007, ATG Search, Shared Nothing / Database Sharding, REST, SOAP, Map Reduce architecture

Microsoft Technologies: Microsoft .NET 4.5/3.5/2.0,C#.NET,ASP.NET,WPF,WCF,, BizTalk Server 2010/2006,MSMQ,Sharepoint Server, NUnit, Visual Studio 2015/2013/2012, MVC, Entity Framework, Web API,,Team Foundation Server, SSRS, ETL,SSIS, Commerce Server,,SQL Server 2012/2008/2000, Web Services

Other Tools: Flex, Creative Suite Series (CS 2- 4), Light Room 2,Adobe LCD, TelerikBPM/EAI BEA Weblogic,IBM WebSphere, ATG, CRM, ERP, TIBCO, Content Management, SFTP, WCS, Message Queue, IAM Security, Oracle IDM, IAM

Languages: C#, Java, Ajax, JSON, C++, C, Perl, JSP, ASP, jQuery, VBScript, JavaScript, PHP,Action Script, XML, Visual Basic, HTML,RUP, Content Administration

IDE: J2EE, Eclipse, VS 2015/2012/2010, CVS

Network Protocols: LDAP, HTTP, Telnet, TCP/IP, Active Directory 2000, IIS 7/6, Tomcat

Databases: SQL Server 2012/2008/2005/2000, Oracle11g, MySQL, T-SQL, Stored Procedures

Style Sheets: CSS3, XSL, XSLT

Servers: UNIX, Sun Solaris, Linux, Win 2008/2003 Servers

PROFESSIONAL EXPERIENCE:

Confidential,CA

PROJECT MANAGER

Responsibilities:

• Defined strategy and requirements and communicated with Senior Management on status, risks and change control on a regular basis.
• Led cross functional development teams from design through Program delivery, while managing all timelines with excellent project management skills.
• Managed all phases of the development lifecycle, including project plans, design specifications, development cycles, test stages, and requirement prioritization.
• Handled multi-cultural/global teams of sizes 35+ matrix teams including multi-geographic offsite teams.
• Successfully Planned and managed multiple parallel projects
• Planned, monitored and Tracked project milestones and deliverables, Develop and deliver progress reports, proposals, requirements documentation, Change Management and presentations.
• Worked with multiple technical teams and business teams to ensure an on time and successful project delivery.
• Identified, tracked and reported metrics to the senior management to keep them in sync with project status.
• Worked with PMO and senior executives, Leadership teams in all phases of the program
• Collaborated with various business and technical teams to deliver world class solutions that are highly scalable, secure, and flexible, at the same time maintaining a strong customer focus.
• Spearheaded several large complex Base System Integration (BSI) system design projects with high level design and particular emphasis on SOA, streamlining and automated data processing in a highly-dynamic environment by seamlessly designing highly sensitive Systems into, systems and delivering real-time visibility at the transaction level of interconnected business processes across hybrid environments along with Business Activity Monitoring using WBS, SMART, TPD, Agile, waterfall techniques. The project completed successfully on time and within budget.
• Identified, assessed, tracked and mitigate issues and risks at various levels
• Interacted regularly with Project Sponsors, Project Stakeholders and multiple business and technical teams to define and deliver complex features.
• Overhauled the Organization information system and deployed a new system that services the customer’s entire life cycle with the company. Project saved $1.3 million annually.
• Performed people management, Hiring, Training, motivation, customer interaction, delivery and stakeholder management.
• Day-to-Day activities involve anticipating bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
• Established metrics for scope management, requirements gathering, Acceptance Criteria, Completion Criteria, delivery escalation.
• Skillfully handled the delicate balance between business requirements and technical constraints by efficient anticipation of bottlenecks, escalation management, take corrective actions by making tradeoffs as needed at the same time without losing focus on the end goal.
• Managed and implemented distributed Online Portal systems, mobile application, product delivery, program management, Sales & Support, meetings with Stakeholder and Vendors, mentoring of team, webinars and training, conducting governance and audit compliance.
• Managed Identity Management platform to provide security, regulatory compliance on a scalable platform, including Access Management, Single sign-on, authentication and authorization.
• Delegate tasks and responsibilities to appropriate personnel, Identify and resolve issues and conflicts within the project/program teams and take corrective actions.
• Handled Delivery, Program, Project management for large-scale cross-distributed systems and technologies.
• Managed changes for deployment using Change Control Management Process, thereby providing controlled and authorized changes.
• Developed objectives to maximize the return on investment (ROI) for IT spending through practices such as asset management (software and hardware), vendor contract management, and centralized IT procurement (RFPs, RFTs, RFQs, vendor reviews, etc.), yielding increases in the internal rate of return of up to 80%.
• Worked with stakeholders and multiple business teams to identify, define, and specify solutions as per stakeholders needs.

Confidential,AZ

TECHNICAL PROJECT MANAGER

• Identified, justified and coordinated suitable resources and skills from across the business to participate in Program teams.
• Led cross-functional program teams to develop program approach, plans, timeline and budget and successful project deliveries.
• Recognized gap in engineering execution on product requirements and drove creation of new UI engineering group to evangelize accessibility, standards compliance, and reusability of existing systems.
• Streamlined the IT governance process, reducing project costs by $300K by better controlling the budget and prioritizing unjustified and unreported projects. Standardized the IT Vendor Management Office, service agreements (SLA’s) and negotiated $1.1 in one-time savings and $400K in recurring annual savings.
• Created and managed measurement systems to track adoption and effectiveness of individual changes
• Responsible for implementing the standards for Data Security, end to end data protection.
• Managed appropriate stakeholder communications of programs progress to ensure wide knowledge and buy-in to program activities.
• Provided end-to-end data security in compliance with Payment Card Industry(PCI) standards.
• Shared best practices within the programs team and with other leads
• Ensured that the project is on schedule by keeping track of weekly/monthly status reports of the team and monitoring the health of the project.
• Created and implemented design procedures that increased efficiency, accelerated customer satisfaction and slashed error rate with better risk management.
• Ensured the organization's future business and growth needs are met by taking care of technology planning and implementation.
• Established project goals, scope and deliverables that support business goals in collaboration with senior management and stakeholders.
• Interaction with Senior Management on a daily basis and keeping the Sponsors/Stakeholders informed on progress.
• Provided Employee motivation, Hiring and evaluation, Performance Management, Mentoring, Coaching team.
• Built strong product software team for developing Content Management applications, providing a hosted solution for managing, enhancing, publishing and delivering dynamic marketing assets and rich visual merchandising to Web, mobile, email, and print.
• Built strong business relationships with clients, vendors/stakeholder buy-in and communication and Implemented program metrics with to ensure compliance to quality on all client deliverables
• Tracked project milestones and planned deliverables, generate reports, proposals, requirements documentation, Change Management and presentations.
• Ensuring the Technology choice delivers the proper ROI and keeps in pace with the company's revenue, growth.
• Enabled the set up of Enhanced Security measures to protect highly sensitive data distribution.

Confidential

TECHNICAL PROGRAM MANAGER

• Pioneered the first One Stop Online Services company. Responsible for engineering, program, product development, and design, as well as long term technology direction and overseeing our technical architecture.
• Developed detailed business plans and technical specifications, aligning with Org. Strategy and Vision.
• Identified market gap and came up with new features that have a competitive advantage with Market based Pricing Strategies.
• Worked with team and advised them on the technology strategies, hiring, infrastructure setup needed to develop a scalable, reliable, redundant and sustainable platform to cater to the growth needs for this Startup
• Responsible for entire product life cycle management, including marketing, sales, human resources.

Confidential

ENGINEERING MANAGER

• Responsible for directing all phases of the product life cycle(SDLC,PLM) methodologies, for this Healthcare org., right from design, architecture to successful delivery end. Worked closely with senior management, audit compliance and Recommended strategies to implement product business process improvements through automation solutions, while maintaining serviceable, cost-effective infrastructures using integrations. Planned & Collaborated all IT resource planning, budgeting and operational initiatives while managing a team of 25+ size.
• Served and coordinated with key business stakeholders to identify emerging business requirements and IT enabled operational efficiencies.
• Led the development of a custom approach to showcase products and Cross teamed with interactive design teams and engineering teams to create proto types and data models that were used in the development of products.
• Responsible for entire product life cycle management, design, develop, and marketing for various high end products.
• Developed methodologies and initiated the introduction of Six Sigma, DMAIC design techniques and institutionalized the use of comprehensive design standards, through organizational changes, training, and project management initiatives
• Worked with various business units and advised them on the technology strategies, hiring, infrastructure setup needed to develop a scalable, reliable, redundant and sustainable platform to cater to the growth needs.
• Performed Skill Gap Analysis to identify weaknesses in technical skill sets and instituted a number of employee development programs that increased staff retention by nearly 60% and saved an estimated $167,000 annually in recruiting and training costs.
• Responsible for product life cycle management, design, develop, marketing for various high end products.
• Guided evolution of e-commerce products, whose now widely-emulated user experience is setting the industry direction for how consumers will eventually shop for e-products online.
• Managed distributed Service Oriented Architecture (SOA)solutions and Expertise in using emerging technologies like Social Media, Web 2.0, RIA, Flex and providing solutions that leverage the social network to increase the company’s reach to customers.

Confidential, NH

TECHNICAL PROJECT LEAD/MANAGER

• Responsible for Launching a whole new line of products right from Insurance Policy Systems, Billing Systems, Claims Systems, Lienholder Applications, Security Systems, Document Management Systems to Internal Dashboard, Portal Intranet Systems to run the daily reconciliations, operations, data extractions and maintenance, involving more than 70+ different new apps/systems for 3 separate lines of business(LOB).The Project was worth more than $50 million dollars and was completed in 5 phases. The 1st phase was completed and launched in 6 months
• Led multi-cultural/global teams of sizes 15+ matrix teams including offsite.
• Developed a .NET based Online Web Finance E-commerce Web Portal to shop for all Insurance product needs and automated Business Integration and migrated Legacy software
• Designed and developed a customized BI, Web-based technology platform that provides high scalability, increases revenue, simultaneously reduces operational costs and provides ease of use.
• Designed secure applications that provide data encryption, authentication, authorization in compliance with PCI.
• Interacted with senior management on a day-to-day basis to report progress and receive feed back on the implementation
• Implemented best practices like SCRUM Agile process and methodologies.
• Managed relationships with Global vendors to promote and enhance the reach of several marketing efforts for the organization
• Managed the infrastructure and technologies that supported development teams and served as technical representative for all pre- and post-sales sessions with clients.