SUMMARY:

• Over 9 years of experience in all phases of Software Development Life Cycle (SDLC) which involves leading team, requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java/J2EE technologies. Having 5+ Years of experience on salesforce.com and 4 years on Java.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience in integrating with external systems using SOAP API, Rest API.
• Experience in working with call in and callouts API’s to make integration with external systems like SAP and oracle systems.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.
• Having good experience on CPQ tools, integrating salesforce and CPQ using SOAP API and Rest API
• Having experience on Marketing Cloud implementation.
• Having experience on customer community like creating users and profiles for customer community.
• Creating custom pages and giving access to customer community.
• New implementations using Salesforce and CPQ.
• Having experince on design the application data model and business process as a part of techinical architect.
• Good Understanding on Partner (Partner Relationship Management)
• Experience in automation of fulfillment process in CPQ.
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Working with end to end Service cloud implementation like case management, CTI integration.
• Having experience on Steelbrick and salesforce integration for automating quoting, contracting and billing process.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard,
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Experience with Oauth, SSO Setup and SAML 2.0 to integrate internal and third party applications.
• Experienced with larger customer environment like 4000 users.
• Working with Field Service management using service max.
• Have exposure in Customer Portal and Self -Service Portal.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• Experience in authenticated web service callouts using Two-Way SSL.
• Experience on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
• Experienced in marketing benefits of integrating Pardot and Salesforce,
• Using pardot implemented lead qualification, lead management, and more targeted messaging.
• Using Pardot automated lead behavioral tracking, lead nurturing functionalities
• Experienced with Lightning UI development.
• Experienced with Salesforce Security like sharing model, data structures, data modeling, & database schema is required.
• Experienced with integration with backend systemes like SAP and Oracle
• Proficiency in programming languages and database such a Java, Java script, HTML, J2EE.
• Experience with web-service integration using SOAP API and Rest API.
• Experinece with migration from SAP to Salesforce

AREA OF EXPERTISES:

FDC Technology: Salesforce CRM, Apex classes, controllers and extensions, Visual Force Page, SOQL, SOSL, Apex, Triggers, SOAP API, REST API,SalesCloud,Service Cloud, Marketo tool, Administration

SFDC Tools: Apex Data Loader, Connect Outlook, Force.com IDE (Eclipse),

Languages: Apex, Java, PHP with My SQL database.

Web: HTML, CSS, JavaScript.

Operating System: Windows XP, Windows Vista, and Window 7

CAREER PROGRESSION:

Confidential, syracuse,NY

Salesforce Developer

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented sales cloud, service cloud and marketing cloud using pardot.
• Integrated salesforce and CPQ application to automate fulfillment process.
• Automated marketing cloud using pardot like lead qualification, lead management and sending messages.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented service cloud functionality like case management, field service management and CTI integration
• Working with CPQ deployment using change sets and github.
• Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks , email alerts, filed updates to implement business logic.
• Working with CPQ tools to manage products, offers and its’ rate plans.
• Created Templates, Approval Page Layouts and defined Approval Actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with Page Layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created custom dashboards for manager’s home page and gave accessibility to dashboards for authorized people. Used Data loader to load the records on to the force.com platform.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used Informatica cloud service to integrate the data between systems.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica on Demand.
• Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatica on demand.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Marketing Cloud, Service Cloud, Data Migration, Rest API, Soap API, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Boston, MA

Salesforce Developer

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Working as Team lead maintaing offshore and on-Shore teams
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud .
• Implemented customer community and creating users, giving access of custompages in customer comuunity.
• Integrated Steelbrick and salesforce integration for automating quoting, contracting and billing process.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Experience in integrating with external systems using SOAP API, Rest API.
• Experience in working with call in and callouts API’s.
• Marketing cloud implementation, automation of lead process.
• As a part of the marketing cloud implementation worked with email studio and Social Studio.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• As a Administrator, Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with SSO Setup and SAML 2.0 to integrate internal and third party applications like LMS and Web applications.
• Experience in Salesforce Encryption and platform encryption.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Worked on design the application data model and business process as a part of techinical architect.
• Worked with integrating external systems using web services call outs.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the relaomer ted system; Salesforce.com CRM.
• As a part of Administrative tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like PicklistFields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with Security like sharing model, data structures, data modeling, & database schema is required.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Software Developer

Responsibilities:

• Application development using J2EE Architecture.
• Development of Java business components using the Struts framework..
• Involved in writing SQL queries for the application in Oracle.
• Coordinating with QA for testing
• Developed User Manual and Installation Manual
• Track project delivery commitments and ensure the adherence to schedule
• Establish and maintain project communications with onshore and offshore divisions
• Business process review and modeling
• Data modeling and ER diagrams
• Develop Functional Requirements Specification (FRS)
• Business process review and modeling
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis
• Use case, design - class, sequence diagrams. User Interface design
• Data Modeling - logical and physical models
• Mitigate technical risks and issues
• Create POC for first time patterns and vendor integrations.
• Code review with the developers and delivery team
• Co-Ordinate and manage Global Delivery teams at offshore locations.
• Schedule and organize weekly or daily stand up meeting with the whole development teams both onshore and offshore.
• Create Unit Test Documents as part of code deliverables