SUMMARY:

• Around 8 Years of experience in Software Application Designing, Development and implementation, involving hands - on knowledge design and development using Java, Force.Com platform and Microsoft Technologies.
• Certified Salesforce Platform Developer1 and App Builder with 6 years’ experience in Requirements gathering and Security Administration, Maintenance, and User Security Management, Creating Reports, Dashboards, Approval processes, Application Support, Creating Custom Objects, Tabs, Custom Apps, Workflows, Validation Rules, Page Layouts, Data Mapping, Data Export and Imports, Apex Triggers, Apex classes, Data migration, SOQL, SOSL Queries.
• Conduct Release Management tasks required to promote tested functionality from different sandboxes into production environment.
• Expertise in Agile/Scrum and Waterfall methodologies, Software Development Life Cycle (SDLC) processes.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Asset Management, Account Management, Case Management and merging management in a multi-tier environment.
• Strong knowledge in customized Case Management with Validation Rules, Escalation Rules Approval Process, workflow, Lightening, Reports and Dashboards for auto lead routing, lead escalation and Email Alerts.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience with IDE tools: My Eclipse, Eclipse, JBuilder and Force.com Eclipse IDE Plug-in.
• Developed SOAP based requests for communicating with Web services. 
• Experience in implementing declarative Salesforce platform features using Object model, Relationships, Record Types, Page Layouts, Validation Rules and Workflows etc.
• Experience with bug tracking tool like JIRA.
• Experienced in building standard report templates, data validation, and issue research/resolution. Strong analytical, reporting, Excel, and database skills, extensive knowledge of CRM software (experience administering and configuring Salesforce.com application and Oracle ERP applications).
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Integration, Developing and deploying custom integration solutions using Force.com Eclipse IDE Plug-in, Force.com Explorer, Data Loader, Force.com Excel Connector, Migration Tool and process builder.
• Technical expertise in Software Development Life Cycle (SDLC) processes that include Analysis, Estimation, Schedule & Tracking, preparing design documents (HLD/LLD), coding, Test plan & Test Scripts preparation, UAT Support and Production Implementation.

TECHNICAL SKILLS:

Salesforce: Apex Language, Sales force Lightening, Apex Trigger, Apex Scheduler, Visual force (Page, Component & Controllers), Apex Data Loader, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.

Databases: MS SQL Server 2000 / 2005, Oracle 10g, My SQL, MS Access

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, Visual Studio

Web Design Tools: HTML, XML, CSS, JavaScript, JSP, WSDL

Operating Systems: Windows 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 , Linux

SFDC Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, App Exchange Package & Custom Application and Sandbox Data Loading.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Sr. Salesforce Developer

Responsibilities:

• Performed Integration Services with SQL and sales force.
• Created profiles, Roles based on Organization role hierarchy and implement record level and field level security and configured their sharing settings.
• Created workflow rules and defined related tasks, time triggered tasks, email alert, field updates to implement business logic.
• Created a sync of contacts, events and tasks between sales force to outlook and outlook to sales force successfully.
• Create Email Templates and mail merge Templates and involved in doing mail merge for different standard and custom objects.
• Analyzing different business reports and customization of those reports in sales force.
• Use force.com developer toolkit including Apex classes, Apex triggers and visual force pages to develop custom business logic.
• Developed Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria.
• Working on record types, validation rules, triggers and page layouts.

Environment: SaleForce.com platform, Sales force Lightening, Visual Force, Apex Language, Data Loader, Java Script, APPTUS, Eclipse IDE, Sales cloud, JIRA, Process Builders.

Confidential

Sr. Salesforce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE.

Confidential, Washington, DC

Salesforce Admin/Developer

Responsibilities:

• Worked with the user group for gathering requirements throughout the planning and implementation.
• Involved in SFDC application support for end users.
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit page.
• Configured Role based Authorization on Object/Field Level.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for this application.
• Experience in using Eclipse IDE.
• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers. Integrate of Application (OE modules) with Salesforce.com with using SOAP Client.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Jackson Ville, FL

Salesforce Admin/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Configured the Salesforce.com environment.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Worked on enhancing and supporting the application.
• Working with web services API.

Environment: Salesforce.com, Apex, Visualforce, triggers, workflow, validation rules, SOSL, SOQL, AppExchange, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, SQL Server, PL/SQL, Access, Excel.

Confidential, Greenville, NC

Salesforce Admin/Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization. 
• Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.
• Developed, configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.
• Created prototype using html and CSS. 
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports. 
• Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application. 
• Created Email templates in Text, HTML and Visual Force necessary for the application.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Used Eclipse IDE for building scripts and deployment.
• Documented Sales force fundamentals and reporting for easy understanding and navigation for business users.
• Used Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies. 
• Used web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP and databases such as SQL Server and MySQL.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE.

Confidential

Java Developer

Responsibilities:

• Responsible for enhancing existing user interface functionality built using JSP, HTML, CSS and JavaScript & XML.
• Designed Xml Schema in XSD files.
• Developed code to automizer testing process.
• Developed test scripts for the other developers based on the module they are working.
• Used CVS as version control.
• Diagnose and resolve problems due to software defects which are escalated by support staff to development team.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Implemented unit testing and Integrated testing.

Environment: Java, JavaScript, WebLogic, CVS, Struts, Eclipse, Oracle, HTML, CSS.