MANAGER Resume ROBBINSDALE, MN - Hire IT People

SUMMARY:

Talented, results - driven professional with a proven record of accomplishment in planning and leading strategies in support of business goals and objectives.
Solid leadership skills; able to build and guide top-performing teams.
Adept at communicating with management and internal departments to coordinate overall company efforts.
Dedicated and hardworking with extensive experience in all facets of healthcare.
Loyalty, passion, strong work ethic are some of the key components for your organization, in addition to looking for challenging opportunity to learn and grow from.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential, ROBBINSDALE, MN

MANAGER

Responsibilities:

Learn and utilize and become proficient in all systems required for this role.
Understand, analyze, and trouble shoot electronic issues with cash and remits.
Support, build and maintain all staff and communicating to them as needed.
Implement new cash reconciliation system, CARS to be utilized throughout all entities enabling finance to balance the books immediately after month end.
Communicate and work with finance to keep them apprised of all money issues/settlements and balancing problems. In addition with finance to develop processes and procedures that will help them and use for reporting (month end/year end).
Decreased bad debt from $15M down to less than $1M and maintained.
Submitted several different vendor proposals, interviewed invited companies, and chose a new outsource vendor, a new P2P vendor, and a new self pay credit vendor.
Continual process improvement.

Confidential, Eden Prairie, MN

CUSTOMER SERVICE MANAGER

Responsibilities:

Integrated 38 branches into the COE process.
Process approximately 5,200 new patients per month, average IVS task time is 41 minutes.
Assisted in collecting cash and reducing bad debt as a result of our COE’s performance.
Contributing on behalf of the COE to the RPM Analysis Project for the design of SFDC.
Develop national processes for all COE’s

Confidential, Minnetonka, MN

COLLECTION MANAGER

Responsibilities:

Reduced denials for company from 30,000 to less than 5,000 in a 12-month period
Developed strategies that improved employee turnover from 35% to 7%
By reducing denials and implementing new processes, reduced suspended revenue from >$400,000 to $120,000
Consistently exceeded cash goals each and every month reducing bad debt and aged AR

Confidential, St. Louis Park, MN

CASH MANAGER - BUSINESS SERVICES

Responsibilities:

Defined all functions to facilitate the posting of 60,000 insurance payments per month or a total of $50 million dollars per month.
Coordinated functions involved with receiving and posting electronic 835 files from payors - instrumental in moving this organization into the electronic world.
Directed accounts receivable functions (including reporting) for a 436 bed hospital facility and a free-standing ambulatory surgery center.

Confidential, Brooklyn Center, MN

MANAGER OF Confidential ADMINISTRATION

Responsibilities:

Network administrator for Confidential software system including maintenance, updates, and training.
Served as main contact for all new customer setups on Confidential to ensure an easy transition. Developed support teams for each new client.

LICENSING ADMINISTRATOR

Responsibilities:

Responsible for all new TPA and agency license applications in 41 states as well as all subsequent renewals for Benesight and for a sister company, Harrington Benefit Services.