SUMMARY:

• Over 16 Years of IT experience including over 3 years of experience with SalesForce Development, architecture and implementation.
• Over 10 Years of experience with Sugar CRM implementation, development and architecture.
• Developed Web - based SugarCRM to Salesforce Data Migration Platform
• Advise when to apply Apex, VisualForce, and other customization options within the Force.com platform
• Able to effectively communicate, both verbally and in written format, technical solution alternatives and design tradeoffs
• Developed multiple Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Developed Salesforce.com configuration and Force.com custom development using Salesforce objects and entities like Page Layouts, Standard and Custom Objects, Approval Processes/Workflows, Apex and VisualForce code.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Created SFDC sites to provide public access to visualforce pages. 

TECHNICAL SKILLS:

Salesforce.com: Apex Triggers, Apex Classes, Visualforce Pages, Apex REST, Bulk API, Process Builder, SOQL, Dataloader, Force.com

SugarCRM: SugarCRM 7 & Previous SugarCRM 6 MVC, Logic Hooks, Custom REST API, REST & SOAP API, Bulk API, Sidecar, Backbone.js

Databases: SQL Server, MySQL, Elasticsearch

Programming Languages: JQuery, HTML, PHP, Java, Ruby on Rails, C#

Other Applications: BPMOnline, QuickBooks, Zendesk, Zapier, WalkMe, Talend ETL

WORK EXPERIENCE:

Confidential, Deltona, FL

SalesForce Developer/ Architect/ Implementor

Responsibilities:

• Developed Metadata API Prototype for SugarCRM using Custom REST API
• Developed Motion Driven Business Logic for Salesforce.com using Visualforce, Apex Classes, Process Builder, and LeapMotion Controller
• Developed SugarCRM to Salesforce Data Migration Platform using REST API
• Developed Multi-Record Chatter Post for Salesforce.com using Visualforce, Apex Classes
• Developed Salesforce to Keen.io Integration to Track Opportunity Stage Changes using Apex Trigger, and Apex Web Services
• Define Force.com platform strategy, design and oversee overarching Sales Cloud solution architecture, develop technical specifications, design and prototype solutions
• Enforce standardization, consistency and process alignment across the platform
• Advise when to apply Apex, VisualForce, and other customization options within the Force.com platform
• Able to effectively communicate, both verbally and in written format, technical solution alternatives and design tradeoffs
• Developed multiple Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Delivered Over 100 CRM Solutions to SMB, and approx. 2500 End-Users
• Developed and modified various Apex Triggers, Apex Classes, Controllers and Test Classes within Governor Limits.
• Invoked methods in apex controller using JavaScript on visualforce page.
• Developed Salesforce.com configuration and Force.com custom development using Salesforce objects and entities like Page Layouts, Standard and Custom Objects, Approval Processes/Workflows, Apex and VisualForce code.
• Created SFDC sites to provide public access to visualforce pages. 
• Currently Partner with (5) SugarCRM Partners with Professional Services, Consulting, Sales Engineering, End-User, Admin and Developer Training Services
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Visual force Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.

Confidential, Cupertino, CA

Technical Training Specialist

Responsibilities:

• Develop and deliver self-paced training modules, learning guides, interactive web-based training and live classroom training for end-users, administrators, power-users, partners, and developers of SugarCRM
• Participate in or lead instructional design and curriculum development activities, applying instructional design methodology to all designed courseware
• Conduct online and onsite Sugar University Administrator Fundamentals training sessions.
• Work with cross-functional teams to develop course specifications and gather course content
• Interface with SugarCRM engineering team to develop training alongside product development lifecycle so that courses are available at or near product launch
• Manage training environment and training data
• Secured 4.94 / 5 Course Delivery Satisfaction Rating

Confidential, Orlando, FL

Systems Database Administrator

Responsibilities:

• Manage 56 SQL Server 2000 Database Instances for Medical Quality Assurance application, RQi (29 Production, 19 Test, and 8 Training)
• Administer / Create database maintenance scripts, and stored procedures
• Maintain Full, Differential, and T-Log backup policies
• Provide “Live Client” Support for Client Relations, Customer Support, and Implementation departments
• Assist Network Engineer with database migration to SAN, and upgrading to SQL Server 2005 environment
• Automate Client-Specific customer support requests using SQL Server Integration Services (SSIS)
• Monitor database performance, and system integrity using Idera SQL Diagnostic Manager
• Perform Database Build for new clients, test instances, and training databases

Confidential, Lake Mary, FL

Product Manager

Responsibilities:

• Lead Developer of Allink Connect Product Line, powered by SugarCRM
• Created, maintained, and optimized database Triggers, and Stored Procedures
• Organize source data through staging data elements, aggregation, and categorization to increase load efficiency, and decrease transformation errors.
• Extended PHP form/navigation-based functionality using JavaScript/AJAX
• Constructed Staging Tables for Data Warehouse Integration
• Utilized SQL Server Integration Services (SSIS) to construct ETL processes
• Customized SugarCRM application for Banking, B2B, and B2C Verticals
• Developed large-scale SQL Server 2005, WAMP Stack, SugarCRM Implementation for Case New Holland