PROFESSIONAL SUMMARY:

• Around 11+ years of IT experience with over 5 years of experience as a Salesforce CRM Developer,Administrator and hands on experience in SFDC development using the Apex classes, Triggers, Batch processes,Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug - in.
• Configured, implemented administrated and maintained the salesforce.com platform.
• Experience in working with various salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Contracts, Assets, Opportunities and Campaigns.
• Experience in performing the administrative related tasks like consigning Roles, creating Profiles, Users, queues, Email Alerts and Page Layouts.
• Proficiency in building data model by creating apps, objects, tabs, fields with various field types.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Having good knowledge on sharing rules, Org wide settings, object level security, field level security, record level security and user access privileges.
• Good at administrative tasks such as setting up audit trail, field history tracking, creating email templates and list views.
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, roll up summary fields, field updates, and Email generation according to application requirements.
• Experience working on Web-to-Case, Email-to-Case, Web-to-Lead functionalities.
• Automated business process by creating workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, assignment rules for Leads and Cases.
• Experience in developing Custom Page Layouts, Record Types, Relationships, lookups, Dependent picklists and in configuration of Permissions based on the Organization hierarchy requirements.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Knowledge in Communities like Partner portal and Customer portal.
• Worked onData migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Experience in creating and maintaining various profiles and feeds on SFDC Chatter Plus.
• Developed Visualforce pages, Standard controller, Custom controller, Controller extensions, Apex classes, triggers and test methods for different functional needs and implemented the business logic based on the requirements.
• Experience working on SOQL & SOSL queries with consideration to Governor Limits.
• Experience working onSalesforce1 appwith considering to user requirements.
• Experience working with integration features such as REST and SOAP APIs.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java and web technologies like HTML, CSS, XML, JSP and JavaScript.
• Good knowledge on Software Development Life Cycle (SDLC), Agile, Waterfall and Scrum Methodologies.
• A quick learner to new concepts, Applications and implement them in the project successfully.
• Highly Organized and independent; able to prioritize and coordinate tasks effectively to accomplish timely project completion.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Apex Data Loader,Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java, C, C++

Web Technologies: HTML, CSS, JavaScript, JQuery,XML, JSP, JSF, JSON,AJAX, Servlets

Databases: MySQL,Oracle 11g/12c

ETL tools: Informatica, MS SQL Server

Operating Systems: MS Windows, Mac OS-9/10

Tools: Eclipse,MS Office, Microsoft Visio

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Lead Salesforce Administrator/Developer (Remote)

Responsibilities:

• Worked with the business team members and stakeholders for requirement gathering throughout the implementation of the project.
• Worked on standard objects like Accounts, Contacts, Leads, Opportunities, Assets, Chatter, Cases, Price books, Products and Service Contracts.
• Analyzed and Created Custom Profiles and Roles as required for the business needs and implemented Object level, Field level and Record level security.
• Created necessary fields and list views based on the requirements taken from business team members.
• Developed and configured various Reports, Dashboards, and Report Folders for different user profiles based on the need in the organization.
• Designed, developed and deployed record types, page layouts, apps, email templates, validation rules and workflow rules.
• Developed Visio diagrams to represent the flow of objects to the business team.
• Implemented Salesforce chatter for internal users to share the information regarding customers, to communicate with other users and posting status on various activities.
• Experience working across various SFDC implementations covering Sales Cloud and Service Cloud.
• Created territories, lead assignment rules and sharing rules to share the data between divisions.
• Developed and designed Salesforce1 app according to the requirements.
• Created process builder, triggers and apex classes according to the needs of the application.
• Worked on SOQL queries by considering to Governor limits.
• Analyzed existing Visualforce pages, Apex Triggers and Classes to implement the application without disturbing the existing applications.
• Imported the data from excel sheet into Accounts, Contacts, Products, Service Contracts and Custom Objects using data loader.
• Created change set and deployed the data from sandbox to production instance after testing.
• Created Solution design, Data org foundation, and Salesforce user training document.

Environment: Saleforce.com platform, Apex Data Loader, MS Office, Security Controls, Sandbox, MS Visio, Apex Classes and Triggers, Process builder, Workflowsand Salesforce Chatter.

Confidential, Waltham, MA

Lead Salesforce Developer/ Administrator

RESPONSIBILITIES:

• Responsible for gathering the requirements by coordinating with the business analysts and developers in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities,Cases, Reports and Dashboards.
• Worked on Custom objects, Validation rules on the objects, Page layouts, Custom tabs, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Created page layouts, search layouts and processes to organize fields, custom links, related lists, and other components.
• Worked on Sales cloud, Service cloudand Communities to develop the application by meeting the requirements.
• Worked on SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed different Visualforce Pages using different Visualforce components to suit to the needs of the application.
• Developed custom Visualforce pages that handle the business process with the respective UI development Using Java scripts, JQuery languages.
• Used Force.com web services API to create, update, retrieve and delete records from SOAP based web services using java.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using DataLoader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to thecustomers.
• Created various Reports (summary reports, matrix reports, pie charts) and represented it in the form of graphical using dashboards to assist managers to better utilize Sales force as a sales tool.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed the roles of Administrator and developer in the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, Apex Language, Classes, Triggers, Visualforce (Pages & components), Custom Component, Custom Controllers, Workflow & Approvals, Data Loader, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, Communities, HTML, Java Script, JQuery, Web Services, SOAP, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in.

Confidential, Sunnyvale, CA

Salesforce Developer/Administrator

RESPONSIBILITIES:

• Communicated and interacted on a regular basis with the development team during different staging of the project.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases, Opportunities, Reports, and Dashboards.
• Worked on Custom objects, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Created and used Email templates in Text, HTML and Visual Force.
• Delegating and Tracking of different tasks among the team members.
• Developed and configured various Custom Reports and Report Folders for different userProfiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dumpthe data on regular basis for the sales performance and lead generation statistics.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-ResponseRules for automating business logic.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filedupdates to implement business logic.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data tothe external system using Informatics on Demand.
• Developed Apex Triggers, classes and Controller Classes to meet the functional needs of application.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Always wrote test methods with code coverage of 90-100%.
• Worked with Dynamic Apex to access Standard Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created Users, Roles, Public groups and implemented role hierarchies, sharing rules and record.
• Prepared the Requirement Specification, functional document and technical Specification document.
• Designed and customized Visualforce Pages using Visualforce components, controller extensions, custom controllers and standard controllers.
• Created Web pages and Controller classes in Visual Force and Apex including Java Script.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Using Data Loader, the data inserted and updated into salesforce.com by uploading CSV file.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Environment: Saleforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Classes, Triggers, Data Loader, HTML, Java Script,Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, SOAP, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Charlotte, NC

Salesforce Administrator/Developer

RESPONSIBILITIES:

• Interacted and communicated with sales operation team, product management team and other stakeholders to gather the requirements.
• Responsible for Salesforce.com Application Setup activities and customizing the apps to match the functionalneeds of the business.
• Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Designed Data flow diagram, and web page mock ups based on objects and its relationships.
• Implemented Field Level Security for sensitive data holder fields.
• Implemented Web2Lead and web2case for few websites using Salesforce.
• Designed various Webpages in Visualforce for customers to select a variety of servicesoffered by the org and integrate them with the sales team.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visualforce Pages.
• Developed interest plan template and automated outbound events using Apex Classes, ControllerClasses and Apex Triggers in accordance with the Governor limits for various functional needs in the application.
• Worked on GIT control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Developed and deployed workflows and approval processes for opportunities and products.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center,Chatter & App-exchange applications.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts,Leads and Opportunities.
• Developed and configured Reports, Dashboards and Report Folders for profiles based on requirement of organization.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Deployed and debugged Force.com application in Eclipse development environment using Force.com Eclipse IDE plug-in.

Environment:Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, REST, Sales cloud, Service Cloud, Security Controls, Sandbox data loading, Data Loader, SQL, and Eclipse IDE Plug-in.

Confidential

Salesforce Administrator

RESPONSIBILITIES:

• Worked with the business team members and stakeholders for requirement gathering throughout the implementation.
• Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Worked on standard objects like Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Analyzed and Created Custom Profiles and Roles as required for the business needs and implemented Object level, Field level and Record level security.
• Used data loader to upload attachments and documents to salesforce.com.
• Implemented Security Settings and configured profiles and permission sets.
• Having knowledge on integration of salesforce.com and SQL server using SQL server integration services.
• Worked on sales process and record types to limit the picklist values to a customer.
• Worked on workflow rules, approval processes and customizations within Salesforce.com.
• Implemented Territories and Lead assignment rules by meeting the business requirements.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Worked on the security level setting in the company for all the levels.
• Animated client side user interface elements on a Visualforce page using JQuery.
• Worked Sales cloud, Service cloud and Marketing cloud according to the needs of the application.
• Created custom page layouts for standard, custom objects and generated reports using report types.
• Involved in the product testing and training for customer service team.
• Analyzed test plan, test cases and coordinated UAT.
• Implemented Salesforce chatter for internal users to share the information regarding customers, to communicate with other users and posting status on various activities.

Environment: Saleforce.com platform, Apex Data Loader, SOSL, SOQL, MS Excel, Work Bench, Visualforce Pages, Sandbox, Sales Cloud, Service Cloud, Marketing Cloud, HTML, JQuery, GIT, App Exchange and Salesforce Chatter, MS Visio and JIRA

Confidential

Salesforce Administrator/ Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of Salesforce.com CRM.
• As a part of Administrative Tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with Security like sharing model, data structures, data modeling, & database schema is required.
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Java Developer

RESPONSIBILITIES:

• Responsible for gathering functional and business requirements from the users.
• Involved in all the phases of SDLC including Requirements gathering and analysis, design, implementation and customization of application.
• Created UML diagrams such as class, sequence diagrams by analyzing use case diagrams.
• Developed various UI screens using HTML, CSS, JavaScript, JSPand Servlets.
• Used JavaScript front end validations.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible for developing JSP pages using Struts custom tags.
• Responsible for retrieving and updating the data in the database using JDBC.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Responsible for unit, integration and functional testing using JUnit.
• Build and deployed the application into Tomcat server using Apache Ant tool.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.
• Involved in bug fixing of development and production issues.
• Provided support to the onshore team during different test phases from time to time.

Environment: Java/J2EE, HTML, CSS, Java Script, JSP, Eclipse, Visio, UML, JDBC, PL/SQL, JUnit, MS Excel.