SUMMARY:

• Almost 9 years of IT experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of enterprise applications.
• Involved in various projects in end - to-end implementations with multiple roles as an Administrator, Business Analyst, and Developer.
• Extensively worked on sales force schema builder for development and analysis of several cloud applications.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, salesforce1 Mobile Administration and Chatter applications.
• Experience in Providing Training and Documentation on Salesforce Apps to the end users.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Experience in creating Custom Objects, Tabs, Formula fields, Validation rules, Reports, Work flows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to the application requirements.
• Have knowledge in implementing various advanced fields like pick lists, Custom Formula Fields, Many to Many Relationships, Lookups and Master-Detail relationships.
• Experience in designing of Roles, Profiles, Role Based Page Layouts, Custom Reports, Report Folders, Report Extractions to various formats, Snapshots and Dashboards.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools like Data loader, Import/Export wizard.
• Developed Apex classes, Controller classes, Apex Triggers and on Force.com platform to customize application according to the functional needs.
• Good exposure to App Exchange applications .
• Experienced in customizing compact Layout and Navigation for Salesforce1 Mobile App for end users.
• Experienced in implementing various Apex DML operations, SOSL and SOQL queries using workbench.
• Experienced in Implementing Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.
• Working knowledge in handling cross browser compatibility issues.
• Responsible for developing Training videos, Documentation and training the end users for the new process in Salesforce.
• Experience in front-end development using HTML, Java Script, CSS and AJAX Tools.
• Experience with SQL Server, Oracle, and MySQL databases.
• Experience in SDLC like Scrum and AGILE methodologies.
• Proficiency in wide range of Programming Languages like Apex, C++ and Java technologies.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Triggers, SOQL, SOSL, Visual force Pages/Components, Apex Web Services, AJAX, Reports, Workflow & Approvals, Process Builder, Dashboards, Analytic Snapshots, Case Management Automation, App-Exchange, Custom Objects, Tabs, Custom Apps

Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages & Web Technologies: Apex, Java, C, C++, HTML5, XML, CSS, Java script, Ajax

Operating Systems: Windows, UNIX, LINUX, Mac OS

Database & ETL Tools: SQL, SOQL, SOSL, Force.com workbench.

PROFESSIONAL EXPERIENCE:

Confidential, Reston, V.A

Sr. Salesforce Developer

Roles and Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Worked on various salesforce.com standard objects like Accounts, Contacts and Leads. Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Created various Profiles and configured the Permissions based on the organizational hierarchy.
• Created Workflow rules and defined related tasks, Time triggered tasks, Email alerts and Filed updates to implement business logic.
• Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Developed Visual force Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in the application and schema builder for development.
• Created various Reports and Dashboards to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different users based on the needs of the organization.
• Integrated the application with in house legacy systems using REST API Web services.
• Working on Force.com for Amazon Web Services (AWS).
• Created user interface consistent with the Salesforce lightning principles, design languages which includes the resources of Lightning design systems.
• Used various Lightning UI Components to build modern web applications with reusable UI components.
• Experienced in Identity Management features like single sign-on with SAML on Force.com.
• Involved in continuous integration in Salesforce using Jenkins and GitHub.
• Involved in setting up lead management, case management to web-to-lead, Web-to case, Email-to-case.
• Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in full copy Sandbox.

Environment: Sales force platform, Service cloud, Apex, Visual Force Pages, Component & Controllers, Data Loader, HTML, Security Controls, Salesforce1, Java script, Force.com Eclipse IDE, Data Loader, SOAP, Rest, Dupe Blocker, and Marketo.

Salesforce Developer/Admin

Roles and Responsibilities:

• Involved in various activities of the project, like information gathering, analysing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Developed Apex triggers, Apex classes and test classes working around the governor limits .
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Organized email templates and inbound emails using Visual force for the clients and customers.
• Composed various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• Written SOQL queries to fetch the data from Workbench and Explorer .
• Provided support to ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers .
• Used Dashboards to keep in track the percentage of sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing

Environment: Saleforce.com platform, Apex, Visual force, Controller extensions, Salesforce1, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox, Test.

Sr.Salesforce.com Developer

Roles and Responsibilities:

• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Extensively involved in Requirement Analysis and Preparation of detailed System Requirement specification.
• On-site coordinator for the offshore team in development and deployment.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls,Force.com IDE, SOQL, SOSL.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the custom application.
• Implemented single sign on and worked in Salesforce Console.
• Design and develop batch apex classes\triggers for monthly and yearly activity and premium calculations and scheduled them by implementing Territory Management for regionalizing Firm and Broker data
• Involved in setting up Profiles and assigning the Profiles to the users.
• Involved in setting up the Role Hierarchy and assigning the users as per the role.
• Involved in loading the users into sandbox and production instance.
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Informatica Cloud.
• Involved in setting up of reminder emails and triggers.
• Involved in unit testing, bug fixing and post release support.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Worked closely with Business Users to enabled business process using SFDC.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience in force.com Web services API for implementing web services in the application for access to data from different users.
• Used the sandbox for testing and migrated the deployment instance after testing.

Environment: Force.com Platform, Salesforce Unlimited Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Force.com Web Services API, Workflow & Approvals, Reports, Eclipse IDE, Sandbox, Email Services, HTML, Java Script, JQuery, CSS,WSDL.

Sr. Salesforce Developer

Roles and Responsibilities:

• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed heavy Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Worked on Visual force Language to develop Visual force pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Wrote several SOQL&SOSL queries in the apex coding with consideration to Governor Limitsfor data manipulation needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Used Dynamic Visual force components, a niece use case, to dynamically roll- up the necessary fields at run time, whenever requested.
• Used Process Builder to enroot auto case creation, based on certain conditions of the Account.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Client.
• Have been part of System Integration Testing, done in other Sales force instance, once the development is done in the developer instance.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Apex, Visual force, Dynamic Visual force pages, validation-rules, Workflow-rules, Trigger, SOSL, SOQL, Custom Metadata Types, JavaScript, Data Loader, Force.com IDE, HTML, Eclipse IDE Report, Dashboard, process builder, Git, Change sets.

Salesforce Developer

Roles and Responsibilities:

• Involved in gathering the requirements from business administrators to have a clear understanding about the accurate project requirements and understand the business requirements as documented through Business Process Model (BPM), Use Cases Model and Non-Functional Specifications.
• Worked with Business Analysts and end user to determine screen layouts for a new web application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Imported & created data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.
• Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Administrated and monitored the company’s Salesforce CRM application.
• Interfaced with Business user to update the business requirement document as well as testing document.

Environment: Salesforce Enterprise Edition, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, chatter, Force.com Eclipse plug in, Unit testing, Import Wizard.

JAVA Developer

Responsibilities:

• Worked on coding in java, Jsp for coding in Leave Management System, Productivity Tracking System, Employee Information System and Resource Allocation System
• Worked on database design, handling queries and stored procedures.
• Worked on system design and analysis, made use cases for design and class diagrams using Rational Rose.
• Involved in screen designs, SRS (Software Requirement Specification) and documentation of screens.
• Handled the testing of our parts through SQA tool for bug rectifications.
• Analysis & design of GUI framework classes using Java, Swing, XML, XSL.
• Designed and Implemented the J2EE Based Struts Framework.
• Designed and developed prototypes for multiple modules using Struts framework.
• Designed the web application using Struts, EJB and JSP.
• Designed and implemented a generic parser framework using SAX/DOM parser to parse XML messages of vendor account from Legacy system.
• Used JDBC for Oracle Database connectivity.

Environment: Java, JSP, Servest, Rational Rose, XML, Oracle 8i, Apache