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Salesforce Administrator Resume

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Tx

SUMMARY:

  • Expert in Salesforce Administration and worked on multiple Salesforce instances
  • Solid experience performing user, business and system requirement analysis.
  • Knowledgeable with project plan execution and documentation.
  • Conducted Joint Application Development (JAD) sessions with SMEs, End - users, QAs, Developers and other investors for customer interviews, project meetings, and walkthroughs.
  • Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Chatter, Quotes, Marketing, Forecasting, Community, Reports and Dashboards.
  • Experience in configuration, implementation and support of Salesforce CRM and Salesforce SFA applications.
  • Good Experience in Sales Cloud, Service Cloud, Community Cloud and Pardot.
  • Endured in creating Email-to-Case, Web-to-Case to generate new Cases; fostered junction objects, advanced fields like pick lists and formula fields.
  • Realized sharing and security rules at object, field, and record level for distinctive users at different levels of organization.
  • Study, implement, and administer 3rd party Salesforce apps to increase productivity.
  • Implemented SFDC best-practices comprising configuration, reporting, system management, user management, data management and integrating tools.
  • Clean data from org and import new data using Apex Data Loader and Work Bench
  • Good working knowledge of nCino

TECHNICAL SKILLS:

Salesforce: Workflow, Process Builder, Page Layouts, Approvals, Reports Dashboards, Custom Objects, Security, Data Loader, Visual force pagesSalesforce1, Lightening, and Content Management

App Exchange: Data Loader, Address Cleansing Tool, Ring DNA, Field TripGoogle Adwords, Pardot, nCino

Operating Systems: Windows, UNIX, Linux

Management Tools: ALM, JIRA

RDBMS: Oracle, SQL Server

Languages: Apex, C, SQL, PL/SQL, XML & SOQL

Tools: /Packages: Heroku, Team Forge, MS Office, Visual SourceSafe

PROFESSIONAL EXPERIENCE:

Confidential, TX

Salesforce Administrator

  • Interacted with various business user groups for gathering the requirements for CRM implementation.
  • Administrated and monitored the Sales force CRM application.
  • Worked with the development team to design Custom Links, Search Layouts to organize fields, Page Layouts, Related Lists, and additional components on a record detail and edit pages.
  • Involved in sustaining security and impose sharing rules and access settings.
  • Generated Custom fields, Dependent Picklists, Picklists, and validation Rules and formulas to Custom Objects.
  • Responsible for all the activities related to configuring Workbench, Data Loader uploading data in CSV files into salesforce.com and downloading data for analysis, checking for the correctness of the data.
  • Created the workflows for automated lead routing, lead escalation and email alert.
  • Creation of public groups, roles, usersand executed Sharing Rules, Role hierarchies and Record Level Permissions to deliver shared access among distinctive users.
  • Functioned SFDC standard objects like Contacts, Accounts, Dashboards, Reports and Leads.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved in Salesforce upgradation for few releases.
  • Defined email alerts, related tasks and field updates to automate various manual processes and generated workflow rules.
  • Worked on integration of Pardot with SFDC by mapping the lead fields to prospects in pardot.
  • Worked on Sales Cloud interjecting with Marketing Cloud using Pardot.
  • Created Email Templates, Forms, Assignment Rules, Automation Rules, Custom Redirects and Landing Pages to enhance the functionality using Pardot.
  • Used Engagement Studio to send notification on time based workflow.
  • Used Segmentation to create lists and Dynamic list for an effective campaign execution.

Environment: Workbench, Pardot, Ring DNA, Proven Works Address Tool, Field Trip, Google Adwards, Workflows & Approvals, Reports,, Lightening, Custom Objects, Custom Tabs, Visual Force (Pages)

Confidential, PA

Salesforce Administrator

  • Script functional specification document constructed based on the business prerequisite document.
  • Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
  • Admix with business users to revise and renew Software System Requirements, Business Process Requirements.
  • Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Picklist, Field Updates, Email Generation and Approval Processes for automated alerts.
  • Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
  • Generate Email Templates and also have knowledge in bulk emailing users.
  • Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
  • Examined the necessities with business team and transformed the requirements into full technical necessities.
  • Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
  • Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
  • Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created Tabs, Sharing Rules and Custom Objects as per the business needs.
  • Shaped Dashboards and Reports as per the business needs.
  • Projected various Email templates.
  • Worked on transitioning from Salesforce Classic to Lightening
  • Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment: Apex Data Loader, Workflows & Approvals, Reports,, Lightening, Custom Objects, Custom Tabs, Visual Force (Pages)

Confidential, TX

Salesforce Administrator & Some QA

  • Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
  • Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
  • Developed and Customizing salesforce.com application based on the user needs.
  • Developed field & page layout customization for the standard objects like Account, contact, Leads.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Performed Data Analysis and migrated data from SQL Server database to sales force.
  • Involved in Accounts Merging, maintaining Public Groups.
  • Created Reports and Dashboards as per the customer requirements.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.

Environment: Salesforce.com, Apex Data Loader, Work flow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force (Pages, Component & Controllers) Mozilla Firefox, Internet Explorer, Microsoft Excel

Confidential

Senior Analyst

  • As part of Salesforce Testing in Test Sandbox environment customized the Salesforce application as per the client's requirement.
  • Prepared Test Strategy and Test Plan for all the applications.
  • Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data.
  • Tested the company's Salesforce CRM application.
  • Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Service cloud.
  • Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization.
  • Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.
  • Was Hands on Lead in testing Web services using the tool SoapUI, created test cases with different variations for the web services testing.
  • Verified the Business Requirements and Use Cases and created the Test Plan and Test Cases.
  • Designed and helped Perform Web Services testing and Validated XML request/response data.
  • Successfully lead the efforts and Created Test Sets for Data Driven Testing on the Web Services.
  • Inserted Assertions on the Test Cases to validate the XML response.
  • Logged in defects using ALM also test execution reports were updated in ALM.
  • Verified the application response for Positive and Negative sets of data.
  • Backend Database testing was done by executing SQL statements.
  • Maintained the resources and guided them create test cases in ALM.
  • Performed Load testing using HTTP/HTML and Web Services protocol.
  • Monitored the System for any database deadlocks and Memory leaks on regular basis.

Environment: Sales Cloud, Service Cloud, C #, .NET, Oracle, VSS, ALM, Performance Center, SoapUI & TFS

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