SUMMARY:

• A Salesforce Certified Platform Developer 1 & Salesforce Certified Administrator with over 8 + years of IT experience includes 6 Plus years of experience as Salesforce Developer/ Administrator, Support Specialist and 2 Plus years of experience as Software QA with domain experience in Financial, Banking, Retail and Non - profit Organizations in Software Development and support of applications.
• Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client-Server applications.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Worked closely with Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE.
• Worked on Sales Cloud and Service Cloud.
• Experienced in Developing and Administrating projects on Salesforce.
• Involved in integration of Salesforce with REST and SOAP Web Services.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL and SOSL.
• Built customized Salesforce 1 Mobile Apps using Lighting Component Framework.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects and master-detail relationships.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management,Pipeline Management, Account Management and Case Management
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in Migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers.
• Used the sandbox for Testing and Migrated the code to the Deployment instance after Testing.
• Unit and Integration Testing for new requirement and get the UAT from the Business owner
• Configured and maintained user security permissions in compliance with organizational needs
• Proficiency in Object Oriented Languages like C++,C#, Java, J2EE, and other Java technologies.
• Experience in databases such as SQL Server, Oracle and MySQL.
• Excellent communication and accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Worked on Large Data Integration and Migration Project.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Languages: Apex,Visualforce,Java,HTML, CSS, PL-SQL, C.

Tools: Apex Data loader, Apptus CPQ, Docusign, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA and HP ALM

Database: MS SQL Server 2000/2005, PL/SQL,Oracle 8i/9i/10g,MS Access, and DB2.

SDLC: Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Agile methodology / Scrum, Waterfall methodology, V model

Operating Systems: Windows XP/Vista/7, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, North Brunswick, NJ

SFDC Developer

RESPONSIBILITIES:

• Involved in various activities of the project like Information Gathering, analyzing the Information.
• Designed and Developed VisualForce pages based on Business Requirements.
• Once the code is deployed in testing environment, need to run database queries in both DB2 and SQL server for Test data into SD and salesforce.
• Designed, Developed and Deployed Apex Classes, Controller Classes And Apex Triggers for various functional needs of the application.
• Designed and Deployed Custom Objects,Custom tabs, Validation Rules and Auto-Response Rules .
• Created several Work flows and Approval Processes needed in different stages of Application.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on different Integration Issues and worked on developing Visualforce pages and Apex controller classes
• Created Custom Reports to track the Cases, assets to be available to different levels in the organization based on their Profiles.
• Wrote Apex Triggers to implement business logic which sends E-Mails to the customers.
• Used Salesforce Developer Console to execute Apex Codes and SOQL Queries to verify Salesforce data.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing to prove that system conform to specifications of business and Quality Requirements.
• Developed and configured various Reports and Report Folders for different user Profiles based on the need in the organization.
• Using Apex Data Loader for Migrating Records to Sources and Loaded data into Call Centre application.
• Attended daily Meetings, weekly Scrum Meetings and Sprint review Meetings.
• Agile Development Methodology was followed for the implementation
• Used the sandbox for Testing and Migrated the code to the Deployment instance after the Testing.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls. Apex Language, Triggers, VisualForce (Pages,Component & Controllers), Sandbox Data loading, Windows XP.

Confidential

Mountain View, CA

Salesforce Developer/Administrator

RESPONSIBILITIES:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Administrated and monitored the company’s Salesforce CRM Application.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked on Auto response rules if customers contacted beyond the business hours.
• Build the organization’s Role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying SalesForce database using SOQL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created templates, approval processes, page layouts and defined approval actions on them to automate the processes.
• Worked on Record Types, Validation Rules and Page Layouts.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Based on the business filter criteria validating the number of Records Migrated.
• Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records
• Acted as a SPOC for all migration related activities in Onshore.
• Provided offshore team with necessary and KT and assistance whenever required.
• Scheduling daily standup call with Offshore team.
• Verifying the fields and attribute level security
• Applying the filtered data passing to the target is as per the requirement
• Applying the new emails or the brand name is changed in the new target application
• Used MS Excel sheet for comparing the millions of records and its fields

Environment: Apex Dataloader,Force.com Migration Tool, Apex Triggers,Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.Salesforce.com SFA & Force.com Platform, SOQL, Oracle, SQL

Confidential, Buffalo Groove, IL

Salesforce Developer

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements gathering and Design.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying SalesForce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on VisualForce Language to develop VisualForce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Environment: Apex Triggers, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.

Confidential

Salesforce Administrator

RESPONSIBILITIES:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Experience working on Case Management, captured cases from the company's website and customer emails.
• Created case sharing model and assigned cases to users according to the role hierarchy.
• Escalated cases according to the case priority
• Worked on Auto response rules if customers contacted beyond the business hours.
• Created Case Queues which automatically assign cases to a specific user or group of users based on predefined criteria
• Worked on Record Types, Validation Rules and Page Layouts.­­­­­­­­­
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Created workflow rules and defined related Tasks, Time Triggered Tasks, E-Mail alerts, filed updates to implement business logic.
• Created Email Templates and was involved in doing the mail merge for different standard and custom objects.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Developed custom Objects and Fields as specified in the scope document
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection
• Involved in mapping the fields between the current reporting system and Salesforce using Data loader.
• Performed import and export operations to load customer data and other master data using Data loader.
• Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
• Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce.
• Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

Confidential

Salesforce Trainee Administrator.

RESPONSIBILITIES:

• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts and Reports.
• Developed custom Objects and Fields as specified in the scope document.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like pick list,custom formula.
• Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection.
• Involved in mapping the fields between the current reporting system and Salesforce using data loader.
• Customizing Company Profile, Secutity Controls and Communication Templates of the organization as per the organization requirements.

Environment: Salesforce.com SFA & Force.com Platform, Validation Rules, Messaging, Dashboards, Standard and Custom Objects, Salesforce Data Loader

Confidential

Software QA Engineer

RESPONSIBILITIES:

• Understanding the client requirements and project functionality.
• Have gone through different BRD's to author the test cases.
• Have authored many TRD's as per the Specifications.
• Reviewed and updated the Test Cases Accordingly.
• Manual test cases were created to validate the functionality.
• Managed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, negative testing, system testing, unit testing and Smoke testing of the Application.
• Worked with SQL Queries.
• Responsible for designing and executing automation scripts using QTP.
• Maintaining Defects in Quality Center and communicating with Developer & Business Analysts.
• Wrote SQL queries for validating data in database
• Reported Bugs through Test Director / Viper.
• Actively participated in clients calls frequently and successfully handled many tasks individually.

Environment: Asp.Net, C#.Net, Asp, Visual Basic, QTP 9.0, COM, ADO and MS-SQL Server Test Director 8.0, Viper

Confidential

Test Engineer

RESPONSIBILITIES:

• Designed the Test Plan, Test cases, Test Scripts & Test Results Report documents.
• Involved in requirement analysis and Gap analysis of Business System Design and Use cases.
• Resource on-boarding, training and certification
• Ensure availability of all required resources (S/W & H/W) for project execution
• Monitor test execution progress and ensure minimal schedule variance
• Guide team on issues including test processes and defect analysis
• Communicate to client on project status on a predetermined frequency and as needed
• Analyze test metrics and implement corrective actions (if required)
• Build solutions to improve project efficiency
• Present monthly formal delivery review to the higher management
• Prepare quality assessment report for each release
• Review and rework on test processes to improve process maturity
• Identify and conduct workshops as needed

Environment: Quality Center, Converse Tool (In-house tool), Microsoft Share Point, J2EE, Oracle.