SUMMARY:

• Experienced Certified Salesforce professional with 5+ years of diverse IT experience and 4 years’ hands - on experience in Salesforce.com CRM and Force.com platform as Salesforce Developer and Administrator.
• Complete understanding of the Salesforce.com CRM business process and its phases for translation of business requirements into systems design. Experience on Salesforce.com Platform - Force.com, Site.com, Apex, Triggers, Visual Force, Portal, Sites, SSO etc. with end-to-end product development experience on Force.com platform.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports .
• Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Experience in using ETL tools such as Iron Cast, Informatica, and Apex Data Loader etc.
• Basic knowledge of Adobe Flash, Service Cloud and Sales Cloud and Chatter.
• Salesforce.com Certified platform Developer1 and worked on multiple Salesforce projects. Roles performed include analyzing requirements, designing, reviews, development and implementation using technologies like Apex, Visual force

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, Analytic Snapshots, Case Management, Automation, Workflow & Approval processes, Dashboards, Analytic Snapshots, Custom Objects, SOQL, SOSL, Angular JS.

ETL/Integration Tools: Force.com Data Loader, Connect for Outlook, Force.com Explorer and Force.com Workbench, GitHub, Jenkins

Programming & Data Analysis: Java, C, C++, HTML, DHTML, XML

Databases: Microsoft SQL Server 2000/2005/ 2008, MS Access, Oracle 8i/ 9i/ 10g/ 11g and DB2

Web Services: SOAP, REST

Operating Systems: Windows NT/2000/XP/Vista/7 Windows Server 2000/2003/2008, Linux, Unix.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco,CA

SFDC Admin/Developer

• Responsible for environment administration, change management and release management activities on Salesforce platform.
• Developed various interfaces, Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Administered and monitored the company's Sales force CRM application.
• Implemented Service cloud and incorporated the enhanced features as required to streamline the business process.
• Operational Support experience; Clear understanding of end-to-end business processes supported by Salesforce.com Service Cloud experience.
• Developed and implemented both the time dependent and time independent workflows as per the requirement. Developed and deployed Workflows and approval process wherever necessary.
• Created profiles, roles and implemented object level, field level and record level security.
• Maintain data cleanliness and accuracy by adding custom validation rules, and formulas.
• Create workflow rules, approval processes, email templates, and assignment rules.
• Generate reports and dashboards based on the user requirements.
• Translation from English to other languages (like Spanish) using Translation Workbench.
• Deploy the components from sandbox to production environment using Change Sets.
• Schedule the Apex Classes to send email alerts on daily/weekly basis.
• Perform Data Export on weekly basis for data backup.
• Refresh the sandbox after every major release to maintain the consistency.
• Provide Production Support for CRM system developed on Salesforce.com platform.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and visual force page as user interface.
• Perform mass update to update the data in SFDC using Demand Excel spreadsheets using Apex Data Loader

Environment: Saleforce.com platform, Deployments, Force.com Migration Tool, Translation Workbench, Sandbox, Change sets, Data Loader, Service Cloud, Sales Cloud, Eclipse IDE Plug-in, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, and Email Services.

Confidential,Woodland Hills,CA

SFDC Admin/Developer

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Develop Visualforce, HTML, JavaScript, JQuery based pages to create custom User Interface on Salesforce.com platform.
• Design, Implement and deploy Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.
• Designed and developed Service cloud and integration
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process
• Provide case management process functionality to handle a sold case through the account installation & management workflow.
• Designing, developing business logic as per business requirements using force.com IDE, Apex Classes, Triggers and Test Methods.
• Build Web service classes by importing external WSDLs to allow real time callouts and from CRM to fetch information from other internal systems.
• Provide end to end metrics visibility through dashboards, status, efficiency, cycle time, volume and throughput.
• Collaboration with Functional Team / Quality Assurance Team to support application development and Quality.
• Follow up and Collaboration with SOA - Middle layer, Policy System team, Siebel Team for integrated components and services.
• Collaboration for deployment activities. Manage different versions of code using GitHub and deploy the changes to higher environment.
• Salesforce.com Community, Sites and Live Chat Implementation.
• Single Sign on Implementation.
• Managed and implemented all codes changes via GitHub.
• Prepare xml based files for quick deployment activities.
• Support QA Teams during Iteration and System Integration Testing.
• Used Jenkins for automated deployments to higher environment. Integrated Jenkins with GitHub for end to end deployment process.
• Maintaining Jenkins account for the admins.

Environment: Apex Language, Visual Force Pages, Data Loader, HTML, CSS, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Service Cloud, Sales Cloud, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Confidential,San Francisco, CA

SFDC Admin/Developer

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development.
• Closely worked with Business users, Business Analysts and large team for Analysis of the existing system and specifications.
• Involved in various activities of the project, like information gathering, analyzing the information documenting the functional and non-functional requirements.
• Designed, developed and deployed Custom Objects consisting of validation rules with effective formulae fields, Workflow rules necessary to suit the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed Test Classes for unit testing and Apex Triggers for various DML events and functional needs in the application.
• Worked on SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Made new feature enhancements on Service cloud console view and developed some Visualforce components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Giving production support for Integration part and at the same time performing some security update to salesforce.
• Integrated salesforce data with external systems by writing salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Reviewed the code and other components developed by the team and also performed functional Testing.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Coordinating with the UAT teams and making the necessary development changes and follow-up with UAT team thereby providing UAT support.

Environment: Saleforce.com platform, Apex Language, Service Cloud, Sales Cloud, Visual force (Pages, Component & Controllers), SOAP & REST API’s, JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP

Confidential, Boise, ID

SFDC Admin/Developer

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Agile Development Methodology was followed for the implementation
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Developed Visual force pages and dynamic pages using JavaScript, Ajax toolkit and JQuery.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data.
• Worked with Web Service such as SOAP and REST API’s.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed code review of the application to make sure the source code confirms to industrial coding standard sand followed good programming practices.
• Developed Custom Report Types, Custom Reports, and Dashboards to meet the reporting needs of the organization.

Environment: Apex Language, Visual Force Pages, Data Loader, HTML, CSS, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Confidential

Salesforce Admin/Developer

• Performed a key role in building and planning the capabilities of the SFDC team.
• Created custom objects and Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Developed APEX Classes, Visual force pages and APEX Triggers to develop the custom functionality as per the requirements.
• Created Apex schedule jobs to perform the same operations in a scheduled time.
• Developed Test Classes for unit testing.
• Developed Visual force pages, Components, Controllers for displaying documents in Content.
• Created custom controllers implementing complex code for retrieval from salesforce to Visual Force pages.
• Used CSS style sheets for formatting the Visual force user interface.
• Developed Reports and Dashboards as per the business requirements.
• Execute the Apex Unit Tests and Deploy code from Sandbox to Production using Eclipse / Force.com IDE.
• Created various Reports and Report Folders to assist managers to better utilize salesforce as a sales tool and various Reports and for different user profiles.
• Worked with Salesforce premier support to short out technical challenges and governor limits
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

Environment: Saleforce.com platform, JavaScript, Apex, Visual force, Force.com IDE, SOQL, Email Services Triggers, HTML, CSS, Apex Data Loader, Eclipse, SOAP & REST API’s.

Confidential

Salesforce Admin/Developer

• Goal of the project was to create a new and faster business process using Force.com to serve various business users up to date and time specific customer information for verifying and approving wealth clients and sources of their wealth.
• Project also involved integrating their other banking systems with Salesforce. This project also demanded highest security levels for protection of their customer information.
• Interacted with various Business User Groups to gather the document requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects..
• Created several Record Types, page layouts.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Extensively worked with Web Services.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Created Batch Apex classes and scheduled Batch jobs.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Developed Visual force pages, Visual force custom components.
• Used Visual force in development mode to change the behavior and appearance of Visual force components.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Deployed the changes from Sandbox to Production.

Environment: Salesforce Spring '14, Custom Objects, Workflows, Data Loader, Apex, Components and Controllers, Visualforce Pages, Reports, Page Layouts, Custom Tabs, Lightning Connect, Security Controls, Sandbox, Agile, Web Services.

Confidential

Salesforce Developer/Java Developer

• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Demand Tool.
• Participated on translating and documentation of business requirements into functional requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Proficient in creating triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Creating Reports and Campaigns (Campaign Hierarchies)
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Uploaded about close to a million records using the Data loader and experienced in Cleansing and De-duplicating bulk loads.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner hotels.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Integrated the Accounts using ETL tools like Informatica ondemand.
• Created and Implemented workflow rules, business and approval process.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS, and EAS processes and understood the different SaaS development processes and methodologies.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT)
• Performed IDE and Change Set Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com platform, Record types, Reports, Dashboards, Email, Web services, Approval processes, Dashboards, Eclipse, Sandbox, Production environment, Visual force pages, Java script, Ecclips.