PROFESSIONAL SUMMARY:

• Over 8 years of IT Experience in the areas of Analysis, Design, Developing, Testing and Implementation of Enterprise level applications with over 4 years of experience with Salesforce.com/Force.com platform in providing CRM solution.
• Hands - on experience in administration, customization, configuration, mapping, data migration and integration of Salesforce.com applications.
• Customization experience involving profiles, roles, record types, page layouts, assignment and workflow rules, dashboards, escalation rules, communication templates, approval processes and reports, and configuring security settings.
• Expertise in developing and deploying Apex Triggers, Apex Schedulers, Batch Apex, Apex Class & Apex Web Services, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and Lightning.
• Experience in handling and coordinating deployments using various migration methods/tools such as Change sets, Eclipse IDE and ANT
• Extensive experience in data migration from traditional applications to Salesforce.com using Apex Data Loader Utility
• Experience in handling different phases of the project life cycle including gathering requirements, analysis, design, development, deployment and maintenance.
• Expert in analyzing business requirement, test plan creation and create graphical illustrations using MS Visio as part of documentation.
• Expertise in design and development of multi-tiered web based applications using technologies like C#.Net, ASP.Net, HTML, CSS, JavaScript, JQUERY.
• Experience working under Agile environment.

TECHNICAL SKILLS:

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Data integrations, Custom Objects, Force.com, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

ETL/Integration Tools: Force.com, Data loader, Force.com Workbench

Languages: C, Core Java, J2EE, Servlets, Apex

Databases: Microsoft SQL Server 2010, Oracle 9i/ 10g and MySQL

Web Technologies: C#.Net, VB.Net, ASP.Net, HTML, CSS, XML, JavaScript, jQuery, Ajax, SOAP, WSDL, REST

OS: Windows 98/2000/XP/2003/vista/7/8, Linux, Unix

PROFESSIONAL EXPERIENCE:

Confidential, CA

Salesforce Developer

Roles & Responsibilities:

• Worked with Business Users to gather requirements and implement the functionality.
• Developed triggers, workflows, visualforce pages, apex classes as per the requirements.
• Created sunpower style UI for existing standard pages using JavaScript, JQuery, Bootstrap CSS.
• Involved in implementing security and data visibility to community users. Modify field permissions and page layouts to provide appropriate visibility to users.
• Created web service classes using REST API for external systems to consume.
• Created test classes for unit testing and overall code coverage.
• Involved in sprint planning to size the user stories and provide technical solutions and attend daily scrum to provide status updates.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed a web-to-lead functionality which directs leads to Salesforce CRM.
• Wrote Custom Formula fields and Validation rules.
• Wrote Escalation rules to escalate the cases.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Developed custom logic using Apex batch classes for Partner User on-boarding process.
• Developed custom wizards for case management and opportunity management using Visualforce pages and Custom controllers.
• Created and deployed several Reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed time dependent workflows as per the requirement.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Created multiple visual force pages for various requirement needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Designed various HTML Email templates for Auto-Response to customers.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Extensively worked on Partner portals and designing logic for this functionality.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using Data Loader.
• Helped integration team for accessing the SFDC data using WebServices.
• Document the configuration and development changes and follow the plan during the release process.
• Implement Salesforce.com Communities and on-board users utilizing standard profiles and objects, as well as Site.com.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Service Cloud, Sales Cloud, Pages, Data Loader, SOSL, SOQL, HTML, Java, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Components and controller, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Salesforce Developer

Roles & Responsibilities:

• Worked closely with Business Users to get the requirements and implemented the functionality.
• Developed multiple Custom Objects, Tabs, validation rules and other components with respect to business requirements.
• Designed and implemented Apex Classes, Controller extensions and Apex Triggers for various functional needs in the application.
• Developed Visualforce pages with JavaScript and Apex classes.
• Created various Reports like summary reports, matrix reports, pie charts, dashboards.
• Used Bootstrap and Jquery for responsive design.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Produced clean and modularized code. Created technical documents for all the modules and functionality.
• Worked on JIRA for tracking and updating the JIRA tickets as per assigned.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Integrated applications using Web Services by consuming the WSDL files for retrieving data from other applications.

Environment: Salesforce Platform, Visualforce Pages, Apex language, Salesforce communities, Salesforce1, Force.com IDE, Web services API, SOAP/REST, Data Loader, HTML, Javascript, jQuery, Bootstrap, HTML5, MS Visio.

Salesforce Developer/Admin

Roles & Responsibilities:

• Independently worked with Business users, Marketing and sales teams to identify the business requirements and implement the solutions.
• Worked on Objects like Accounts, Opportunities, Contacts, Leads and Reports.
• Implemented Custom email-case functionality using email services to save the most recent email response on case comments and upload the attachments to Amazon s3 and save the S3 links to custom case attachments using amazon API.
• Created several batch apex classes for synchronization for data between SFDC and oracle.
• Worked on triggers, apex classes, custom visual force pages, test classes, customizations, data migration and deployments on regular basis.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Environment: Salesforce Platform, Visualforce Pages, Apex language, Salesforce communities, Salesforce1, Force.com IDE, Web services API, SOAP/REST, Data Loader, HTML, Javascript, jQuery, Bootstrap, HTML5, MS Visio.

Salesforce Developer/Admin

Roles & Responsibilities:

• Involved in the project deep dives with teams and business users to finalize the requirements, created POCs and developed functionalities as per the requirements
• Handled security track which involved administrative tasks to work on Profiles, Permission sets, Roles, OWD, sharing rules, Public groups, Queues and deployments to other sandboxes.
• Used bootstrap to make the pages compatible to all devices and browsers.
• Designed and developed custom visual force pages and complex apex controllers to create, track and reconcile surgical procedures, facilitate training for surgeons on surgical procedures as per the requirements requirement.
• Developed several triggers and respective handler and utility classes.
• Used Force.com IDE on eclipse, sublime and ANT Tools for project deployment.
• Customized the salesforce application as per the business needs. Created objects, relationships, layouts, Tabs, managed community tabs, profiles, permission sets, custom settings, created workflow rules, approval rules.
• Maintained security internally and for partner community users by modifying Org wide defaults as per the requirement created public groups and sharing rules to share critical functionality to the partner users.
• Created web services to pull data from SAP system to salesforce on request and vice versa.
• Produced clean code and clear documentation for the projects handled and created demos and presentations of POCs and modules.
• Involved in the SCRUM meetings to discuss project progress with teams and business users.

Environment: Salesforce Platform, Visualforce Pages, Apex language, Salesforce communities, Salesforce1, Force.com IDE, Web services API, SOAP/REST, Data Loader, HTML, Javascript, jQuery, Bootstrap, HTML5, MS Visio.

.Net Developer

Roles & Responsibilities:

• Involved in the requirement analysis and design phases to comprehend all technical assessments and worked closely with QA and business users for getting sign off.
• Designed dynamic client-side JavaScript and Ajax to build web pages and simulate process for web application, page navigation and form validation.
• Worked on Multi-Tenant Data Architecture, developed websites for different countries like Netherlands, Belgium, and Germany etc.
• Integrated RESTFUL Web APIs into existing functionality and also worked on third- party API’s like Keystone.
• Worked on ASP.NET security mechanism such as Authentication and Authorization.

Environment: ASP.NET, C#, ADO.Net, SQL Server, IIS, Visual Studio 2010, Tortoise SVN, N-Tier Architecture, Jquery, JavaScript, WebServices.

.Net Developer

Roles & Responsibilities:

• Developed the web pages with .Net framework using JavaScript, jQuery and enhanced the User interface as per the requirements
• Worked in ASP.NET security mechanism such as Authentication and Authorization.
• Designed and Created database objects such as stored procedures, packages, functions, triggers and indexes in SQL Server.
• Extensively worked on WCF and Web Services to provide SOA architecture and Configuration based activation applications on SOAP and REST protocols.
• Provided UAT and Production support.

Environment: ASP.NET, C#, ADO.Net, SQL Server, IIS, Visual Studio 2010, Tortoise SVN, N-Tier Architecture, Jquery, JavaScript, WebServices.