SUMMARY:

• Over 6+ years of extensive IT experience in program management, implementation, customization, and configuration, with extensive business management and business process knowledge.
• Passionate in working on B2C, B2B experience in selling software,   cloud /SaaS and hardware products.  
• Good Experience on Salesforce.com platform as a Salesforce Developer/Administrator. Having knowledge in developing, customizing and maintaining Salesforce solution with strong object oriented concepts
• Extensive experience in SFDC implementation and customization, and an In - depth understanding of SFDC CRM business processes
• Experience with SFDC development using JavaScript, Force.com IDE, Apex classes and Triggers (for bulk with exception handling), Test Methods, Visual Force Custom Controllers and Extensions, SOQL and SOSL quires and DML statements
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Technical knowledge in Lightning Component and Lightening App Builder.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.
• Experienced in working across various SFDC implementations covering Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation per business requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Campaign, Lead, Accounts, Contacts, Opportunities, Products, Cases, Reports and Dashboards.
• Extensive experience working and developing solutions with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter collaboration and App-exchange on Salesforce.
• Proficient in analyzing and translating business requirements to technical requirements and architecture. Possess comprehensive understanding of CRM business processes like Case Management and Campaign Management.
• Experience with the integrating SFDC and AppExchange partners such as CPQ/APPTUS (Config, Price & Quote).
• Good exposure on APEX Data Loader and familiar with stored procedures triggers, database concepts and Functions using PL/SQL. Ability to write SOQL, SOSL queries across multiple objects within the SFDC database using workbench.
• Performed Integration of SFDC with external Web Service API’s.
• Excellent communication and interpersonal skills to act as a team member and a team lead

TECHNICAL SKILLS:

Salesforce Skills:

• Salesforce Administrator
• Salesforce Developer

Salesforce Technologies:

• Salesforce CRM
• Apex Classes/Controller
• Apex Triggers
• SOQL and SOSL
• Apex Web Services
• Visual Force Pages & Components
• Apex Web Services
• Apex Custom Controllers & Extension
• Workflow & Approvals
• Process builder
• Reports and Dashboard
• Email Template & Formula

Methodologies:

• SCRUM
• Rapid Application Development (RAD)
• Rational Unified Process (RUP)
• Scaled Agile Framework (SAFe)
• Waterfall SDLC
• ASAP Methodology

Languages:

• Java
• C, C++
• J2EEWindows NT/2000/XP Pro/Vista
• Linux
• SQL
• HTML
• Python
• PHP
• JavaScript

Testing Tools:

• HP Quality Center 8.0/10.0
• Selenium

Database:

• Microsoft Database
• Oracle Database and MySQL

PROFESSIONAL EXPERIENCE:

Client: Confidential Washington

Sr. Salesforce Dev/Admin

Responsibilities:

• Documented functional specifications and requirements by organizing detailed discussions with stakeholders and users, where no preventable rework was necessary after the initial demo
• Developed custom user interface pages using Visualforce to present solutions to clients that integrated natively with Salesforce.com, solved their problems, and were custom designed to fit their branding.
• Discuss Integration Points with the external teams and decide Integration solutions with Solution Architects.
• Creating new contracts, addendums for existing contracts, and taking care of all required documents for the deal. Making entries in the salesforce for the Consulting services to be provided to the clients ranging from small-to-medium businesses.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Supporting Engagement Mangers on prospecting and closing deals, contracts and extensions using SFDC sales cloud.
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Used Lightning process builder for visualizing and creating automated business processes.
• Maintained CPQ tool up dated with latest functionality by Installing Apttus CPQ releases.
• Responsible for strategic territory planning with the team and management, including Engagement and Account managers. 
• Built a custom Force.com process that generated Lead and Task records from incoming email notifications sent from a data vendor, which resulted in quick adoption of the solution.
• Primary technical and business analysis support for salesforce.com implementation in technical support call center.
• Responsible for system configuration and data migration from legacy CRM system to Salesfroce.com. Developed offline data repository for offline reporting. 
• Ensure Timely & Quality delivery of Salesforce technical deliverables by the offshore team.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Provided salesforce custom solutions and technical development strategies using custom controllers, APEX Classes, Visual Force Pages, APEX triggers, SOQL & SOSL.
• Worked with various salesforce.com objects like Accounts, Contacts, Cases, Solutions, Campaigns, Reports, and Dashboards.

Client: Confidential, Los Angeles, CA

Salesforce Admin/Developer

Responsibilities:

• Compiled requirements for Salesforce.com developers and created test cases to verify custom VisualForce and APEX functionality through a comprehensive review of client documents
• Determined underlying reasons for defects occurring in various Salesforce.com, Adobe AIR and browser-based application by participating in code reviews with developers
• Assisted with the development of a public donation website, integrating Salesforce.com and Amazon Web Services cloud technologies with the Facebook, Twitter and LinkedIn
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com and by generating the necessary stubs from the WSDL files for extraction.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed APEX Classes, Controller Classes and Bulkification on APEX Triggers for various functional needs in the application.
• Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages.
• Designed, Implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application

Client: Confidential, New York, NY

Salesforce Application Consultant

Responsibilities:

• Worked with Visualforce List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Creating Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and also performed Record Level and Object Level Security.
• Documented functional specifications and requirements by organizing detailed discussions with stakeholders and users, where no preventable rework was necessary after the initial demo
• Developed custom user interface pages using Visualforce to present solutions to clients that integrated natively with Salesforce.com, solved their problems, and were custom designed to fit their branding
• Built a custom Force.com process that generated Lead and Task records from incoming email notifications sent from a data vendor, which resulted in quick adoption of the solution
• Worked on using Data Loader to insert the data in to salesforce from Excel and as well as from Legacy systems.
• Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Utilized SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Designed various Custom Reports and Dashboards for different user profiles based on the need in the organization

Environment: Saleforce.com platform, Force.com Sites, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, VisualForce.

Confidential

Role: Salesforce Developer

Responsibilities:

• Applied best practices of software development while staying abreast of advances in the practice.
• Conducted User requirement gathering sessions.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Experienced in development platform of Visualforce, Apex, SQL and data loading.
• Performed customization using Apex and Visualforce.
• Real-time integration with cloud based systems like Quick base and Service-now.
• Worked with roles profiles hierarchies and permission sets and groups extensively.
• Responsible for setting up security model for existing and under-development projects.
• Used .Net and Java for customized data integration.
• Integration of third party tools and SFDC using Web services and API.
• Involved with multiple projects along with cross-functional teams.
• Worked with Expense department and set-up the Email-to-Case for multiple queues.
• Configured Email-to-Lead for new prospective student from website.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules,
• Approval process, email alerts and templates, and field updates Used Apex sharing for attachments with the email-to-case, accessible only to specific group of users.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Configured List Views, Custom Reports & Dashboard.
• Set up Data Security for the users.
• Used Data Loader to Import Data from Legacy system.

Environment: Saleforce.com platform, Force.com Sites, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Client: Confidential

Role: Salesforce Admin

Responsibilities:

• Worked with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created, developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Tested features across various browsers.

Environment: Saleforce.com platform, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, Reports, Sandbox.