SUMMARY:

• Around 8 Years of IT experience with over 5+ years of Salesforce progressive experience in both Administrative and Developer fields.
• A solid 2 years of professional experience in Java development.
• Expertise in the entire development life cycle of Salesforce.com CRM.
• Performed Application customization using Apex classes and Created attractive visualforce pages using visualforce and other scripting languages in developer console.
• Experience in customizing standard objects: Accounts, Contacts, Opportunities, Reports and Dashboards, Cases etc.
• Worked with different data migration tools like Import wizard, SFDC Data export, Apex data loader, Mass Delete etc.
• Experience in designing custom formula fields, field dependencies, validation rules, workflow rules and approval processes, tabs, report folders and extraction to various formats, dashboards, role based page layouts, picklists, field updates and email generation based on product requirement.
• Performed automation of business processes using Escalation rules, Assignment rules, Workflow rules, Approval processes and Auto response rules.
• Managed many administrative processes with tools like Managing Users, Communication templates, Work.com, Tasks and Events, Data management.
• Implemented Master - Detail, Look-Up and Many-Many relationships.
• SOQL and SOSL queries were used to work with, for data extractions in Salesforce.
• Proficient with the Lightning Component Framework, and also in adding lightning components to visualforce pages, using Lightning Out.
• JavaScript functions were written and components were created on visualforce pages to accommodate lightning features.
• Involved in working with Wave analytics cloud, and an in-depth knowledge of its features and applications.
• Worked majorly with Agile Scrum methodology for most of the projects so far.
• Experience in working with APPTUS CPQ business software within Salesforce to improve deal close timing with end user clients.
• Integrated many applications from AppExchange interface, to work with Salesforce.
• Implemented APEX Classes, Triggers and Controllers, along with visualforce pages and controllers as well as Force.com API.
• Profound experience with SOAP and REST API’s, when integrating data from traditional applications into Salesforce.
• Good experience in deploying applications from sandbox to production instance and change sets, eclipse, salesforce.com migration tool.
• Business logic in APEX was written, while working with Force.com plugin and Eclipse IDE.
• Involved in using TIBCO as an integration service, when integrating accounts with external legacy systems, and with Informatica, for data transformation and cleansing during the same integration process.
• In depth experience in the Mapping and Migration of data to and from Salesforce.com objects and fields to external legacy systems.
• Excellent in communication and presentation skills, likes technical challenges, good team player, always focused on improvement, and efficient resource management.

TECHNICAL SKILLS:

Salesforce Technologies: APEX language, APEX classes/controllers, APEX triggers, APEX web services, APEX data loader, Visualforce pages and components, lighting pages, Wave analytics, workflow and approvals, SOQL, SOSL, custom objects, sandbox testing, dashboards, case management automation.

Salesforce Tools: Force.com explorer, Force.com migration tool, Force.com sandbox and production, Force.com data loader, Eclipse IDE plugin, Sales cloud and Service cloud.

Databases: Microsoft SQL server, Force.com, Oracle, MY SQL with Apache Tomcat & PL/SQL.

Languages: C, C++, APEX, Java, JavaScript, Java Servlets, SQL and HTML.

OS: MS Windows and Linux.

PROFESSIONAL EXPERIENCE:

Confidential,Los Angeles,CA

Salesforce Developer/Administrator

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Experience with migration of data from Excel to SFDC through Apex Data Loader.
• Used Salesforce Automation like Approval process and Workflow rules.
• Developed and deployed Salesforce.com reports and dashboards.
• Created and maintained user roles, security and profiles.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Visualforce pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Worked on service cloud module such as web-to-case, Escalation rules, and Assignment rules.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Worked on complex data migration projects using Data Loader tool.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Confidential,Chicago,IL

Salesforce Developer/ Administrator

• Interacted with various business team members to gather and document the requirements.
• Implemented the requirements on Salesforce.com Lightning platform and Force.com IDE Plug-in using Eclipse.
• Also implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Introduced to Wave Analytics and worked with prebuilt Dashboards and Wave app for data isolation, to create custom reports, and opportunity development as per business requirement.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Web-to-case, email-to-case was configured for case management. Implemented Real - time/ batch data integration and huge data migration from Siebel to Salesforce using Informatica for various objects in Salesforce.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Designed & developed the Visualforce page & Apex controller for the completed unit on PM console unit.
• Involved in gathering the business requirements for the forecasting, completed units & bid contracts.
• Configured & developed the triggers, workflows, validation rules & having hands on the deployment process from one sandbox to other.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Responsible for developing complex Custom Approvals processes.
• Involved in installing and configuring Managed and Unmanaged Packages.
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Used Apex API to execute flow and transactional statements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Visualforce Email Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
• Used Data Loader for data management in force.com platform.
• Also used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Data Loader, Wave Analytics, Import Wizard, File Maker Pro, Apex, Apex API, Visualforce Pages, Visual Flows, Data Migration, Dynamic Document Packages.

Confidential,Little Rock, Arkansas

Salesforce Developer/Administrator

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed solutions by customizing various standard objects of SalesForce.com (SFDC).
• Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Good experience on development and maintenance of Sales & Service clouds.
• Implemented DML operations of Inserting and Updating records.
• Worked on SOQL and SOSL queries.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Communicating with executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized the objects to match the functional needs of the organization.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed the Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit page.
• Created workflow rules and defined related actions, time triggered tasks, email alerts, field updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com platform, APPTUS CPQ, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential

JAVA/J2EE Developer

• JavaScript behavior code was developed for user interaction.
• In SQL server, a database program was created, in order to manipulate data accumulated by internet transactions.
• Servlets class was written to generate dynamic HTML pages.
• Back-end Java classes and Servlets were developed using Web Sphere application server.
• An API to write XML documents was developed from a database.
• JUnit Test was used for performing usability testing on the application.
• JFC/Swing was used for maintaining the Java GUI application.
• Access to the database was established by creating complex SQL and by using JDBC connectivity.
• Involvement in design and coding of the presentation, component and data capture templates.
• Database Synchronization and metadata search was designed, customized and implemented.
• Oracle was used as Database and for Queries execution, Toad was used.
• Also was involved in writing PL SQL code for functions and procedures, and SQL scripts.

Confidential

Salesforce Administrator

• Created, designed, implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
• Customized tabs that worked with various standard objects like Accounts, Contacts, Leads, Campaigns, and Cases.
• Developed workflow rules for various tasks and Email alerts as per the requirements.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Worked with Single sign-on, SAML2.0 to enable the user to login to various applications simultaneously.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Created profiles and implemented Object and field level security to hide critical information.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Applied interpersonal skills to liaison extensively with customers and internal stakeholders and to negotiate requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Designed various web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.
• Proven analytical reasoning skills, which helped in understanding management and user needs, and being able to efficiently provide adequate solutions.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, Tomcat server, JQuery, JSP, HTML