SUMMARY:

• A senior IT professional, specializing in cultivating/maintaining client relationships, business analysis, project management, system implementation, fact - finding/interviewing, process/procedure evaluation/development/improvement, requirements/specifications definition, software solution design, possessing strong leadership attributes, strong business acumen, honesty, integrity, strategic business planning, excellent verbal and written communication skills, creative and analytical decision making skills. Proficient in SDLC-Waterfall and Agile methodologies.
• Strong focus on IT delivery of service and solution design/integration, process design/re-design, change request management, customer care/expectation management.

TECHNICAL SKILLS:

Professional Skills: Business Analysis Project Management Custom Software Design Product Management Implementation Management Process Design Software Patches/ Conversions System/Software Evaluation SharePoint Repositories Business Operations/Efficiencies Business Process Review Procedure Development Tracking/Forecasting/Scheduling Use Case/Software Testing Standards Development Advanced Documentation Skills/Technical Writing Training Development/Administration Executive/User Presentations

Systems/Technologies: Ellucian ERP System D2L (Desire 2 Learn) Leepfrog CourseLeaf Perception Questionmark Hadoop Hue (queries) Alteryx Analytics Microsoft Office (advanced) SharePoint Remedy Adobe Professional ABT Project Workbench Rally Project Management

Customer Environments: Higher Education Manufacturing Retail IT Consulting

PROFESSIONAL EXPERIENCE:

IT Business Analyst

Confidential, Dearborn, MI

• Active participant in Confidential new five-year Agile global project to increase customer knowledge and transition from an automotive company to a mobility company, utilizing analytics to achieve strategic goals.
• Work with various business groups in global regions (North America, South America, Europe, Asian Pacific) to establish a Single, Complete, Actionable view of Confidential customers.
• Perform collaborative fact-finding and/or interviewing Solution Architects, Application Architects, Network Architects, Project Managers, Confidential Sales and Marketing, Confidential Global Data Insights and Analytics team, Transformation Specialists, Hadoop & ETL DataStage Developers, Data Scientists, and vendors to document current business processes, diagram current/future infrastructure, collaborating on design and development in Hadoop/DataStage/MDM solution design, and perform analysis to facilitate data ingestion from global systems, ultimately achieving broad alignment so employed analytic tools and processes are aligned with collected data; consistent across the globe.
• Responsible for collaborating on data ingestion processes, eliciting business requirements, developing use case documents, writing business rules, performing data mapping, creating test scenarios to achieve user acceptance testing for each global region - ultimately enabling transformed data into meaningful output for analysis, achieving complete knowledge of the customer, thereby increasing revenue and market share in the global market.

Project Analyst/Business Analyst/Project Manager

Confidential, Auburn Hills, MI

• Perform relevant project management tasks from project inception to implementation
• Act as liaison between members of user community (all levels) and IT (directors, managers, programmers, system/network engineers)
• Perform fact-finding/business analysis to identify current processes, determine technical/procedural gaps and flaws
• Research solutions, both technical and procedural, to eliminate process flaws, increase revenue, efficiency and accuracy
• Develop/deliver user requirements/software specifications documentation, insure full understanding of problems experienced
• Design custom software solutions if ‘off the shelf’ solutions are determined to be cost prohibitive, or do not fully meet user needs (within Ellucian Colleague ERP system using Envision platform, or design web based platforms-asp.net/html/xml), collaborating with developers/infrastructure personnel (Full SDLC)
• Achieve executive sponsorship/approval
• Worked with members of user communities to identify/rectify problems, create new processes, design custom solutions either using custom development, process re-engineering, or combination of both
• Using SharePoint, designed document repositories/administered site security, as well as regularly publishing procedures, training documentation, software and procedural solutions employed in Colleague environment, insuring compliance with Federal and State standards, PCI regulatory compliance
• Develop/administer project plans/implementation plans (SDLC/product deployment) for both ERP and web-based solutions (D2L, Leepfrog CourseLeaf, QuestionMark Perception assessment management system, Ellucian modules), performing subsequent support
• Provide timely, accurate status updates to project stakeholders
• Identify and manage risks throughout the project lifespan
• Oversee vendor management/vendor implementation start to finish
• Collaborate with software developers, network engineers to produce technical specifications
• Assign developers, network engineers to produce/implement final solution
• Develop/deliver user training documentation (detailed and overview)
• Collaborate with user community to define test scenarios
• Direct testing, assure delivered solution meets user/technical specifications
• Acted as technical lead in migrating to new a Content Management System from our home-grown website housing over 20,000 pages
• Designed and/or modified a number of delivered web based applications for the college (designed from the ground up or vendor purchased/tweaked), using a variety of platforms

Senior IT Consultant/Business Analyst

Confidential

• Performed in-depth business process review of the Registrar’s Office/Enrollment Office
• Performed fact-finding to identify current processes, determine technical/procedural gaps and flaws
• Formulated process recommendations for registration, scheduling, database administration/security, degree audit, graduation, academic program development/ governance, curriculum development, maintaining accreditation with the province, and institutional reporting
• Created and delivered strategic plan to College President

Project Manager/Business Analyst/Database Manager

Confidential, Troy, MI

• Maintained Colleague ERP system security, college IT compliance and governance
• Developed and maintained relationships between IT and all other departments
• Performed fact finding, business analysis with user constituencies to insure their understanding of the ERP system
• Developed processes and procedures increasing performance and efficiency, and decreasing user frustration
• Led the Executive committee, responsible for monitoring all administrative system related change/customization activities, policy/procedure development, compliance issues with federal/state mandates and directives
• Defined and documented requirements and specifications (procedural/ technical), created use cases, led system solution implementation and testing efforts.
• Achieved executive sponsorship/approval
• Develop project plan/implementation plan (SDLC/product deployment)
• Provide timely, accurate status updates to project stakeholders
• Identify and manage risks throughout project lifespan

Project Manager/Implementation Manager/Senior Consultant

Confidential, Auburn Hills, MI

• Revived a stalled system implementation (Confidential) - implemented in 7 months
• Responsible for all conversion and system implementation activities
• Acted as chief liaison between IT and OCC’s senior administration, including all facets of student systems-Admissions, Enrollment Services, Academic Leadership, Financial Aid, Faculty, Curriculum, Counseling, AP/Purchasing, AR/CR, Academic Intervention
• Defined/ developed new process flows, interdepartmental workflows, functional and system rules/specifications, collaborating with departmental subject matter experts
• Defined custom solution requirements unique to the institution needs
• Engaged/monitored Colleague’s custom development team to develop custom solutions/ reports to insure compliance with federal/state regulations
• Identified/communicated training needs to department managers
• Final ERP system implementation occurred in 7 months
• Transitioned into Project Management/Analyst role upon implementation completion
• Led OCC’s e-commerce (WebAdvisor) registration and payment system implementation
• Performed analysis of WebAdvisor standard functions and compared against OCC’s institutional requirements
• Successfully led a special project team and implemented a customized, fully integrated ‘add-on’ system to properly facilitate load and overload compensation for full time and adjunct faculty
• Researched, designed modifications for, and implemented Non-Traditional (adult education) web portal team to achieve registration and e-commerce functionality online

Project Manager/Business Analyst

Confidential, Livonia, MI

• M anaged B2B E-commerce related, network security analysis projects
• Authored/delivered project proposals/related documents
• Specified project deliverables, time, resource, and cost estimates
• Managed client relationships, contract negotiations/revisions/change controls
• Managed client expectations
• Regularly identified/documented/communicated client requirements to service/system delivery personnel
• Analyzed/compared client requirements against contracts to maintain and/or adjust proper scope
• Insured all contract specified deliverables were properly created/delivered in accordance with terms and conditions
• Collaboratively managed service/system delivery staff with Director Kevin Dennis (collaborative employee evaluation, employee counseling/professional development)
• Determined/analyzed client’s needs, identifying what they want to accomplish, where they wanted to improve/effect change
• Collaborated with clients to effectively identify their target audiences
• Conducted daily action meetings with developers/engineers/DBA/web designers to insure clear understanding of tasks/goals, and continuously communicate timeline
• Directed full software development lifecycle for assigned projects
• Collaborated with usability specialist to identify, document, and insure adherence to an appropriate level of usability/functionality
• Determined/documented functional, site/system requirements
• Designed system logic models and functional/process mapping flowcharts
• Directed user pilot programs
• Developed/conducted/directed subsequent training to insure the client feels comfortable with using, supporting the delivered solution
• Managed client sign-off on all documentation, deliverables, applications, and contract wrap-up

Y2K Project Manager - Voice/Data Network Infrastructure

Confidential, MI

• Managed IT related projects and assessed Detroit’s level of Y2K compliance in voice, data, and emergency (911, fire, police) communications
• Verified Y2K compliance with a variety of voice/data telecommunications vendors
• Directed vendor compliance testing, implementation of required Y2K patches
• Researched, recommended, and coordinated replacement of non-conforming equipment/associated software
• Monitored asset management program, developed Y2K assessment/auditing tools

Self-employed consultant

Confidential, TX

• Pursued a variety of projects to broaden my expertise and provide added value to the corporate sector
• Business process design and re-engineering
• Business analysis
• New system implementation and training-working with vendors/users

Technical Support Manager/Project Manager

Confidential, Allen, TX

• Managed telecommunications professional staff responsible for service delivery, technical support, pre/post-sales support, customer training, equipment testing & installation, repair processing, failure analysis, system administration
• Provided service delivery for international clients, purchasing from our broad product base
• Participated in new product development and existing product enhancement
• Identified/documented/delivered customer requirements to product engineers/developers
• Identified, categorized, documented hardware/software functionality requirements
• Developed project plans, negotiated with department managers to insure appropriate project resource allocation, task scheduling
• Performed constant follow-up to insure on time/on budget product delivery
• Collaborated with engineers on defining design specifications, identifying hardware limitations and software workarounds
• Performed prototype testing
• Developed technical documentation/manuals
• Developed ISO 9000 compliance manual
• Evaluated existing products; identified and communicated required changes/enhancements based on client feedback
• Developed business plans and objectives, maintained financials, compensation administration, evaluated performance of subordinates, provided employee training, coaching and development, responsible for staffing/separation

Business Relations Analyst/Project Manager

Confidential, Southfield, MI

• Designed billing infrastructure for SDN/ISDN voice services
• Negotiated SDN vendor (Confidential) contracts and service implementation
• Reviewed vendor system designs and processing options/evaluated deliverables
• Developed, documented and delivered business processes and procedures
• Administered client training to insure understanding and acceptance
• Interfaced with Confidential System Engineering to create Confidential structured billing systems derived from vendor system deliverables
• Established specifications for billing derived from CDR/SMDR data detail, as well as specifications for re-charge to the Confidential client
• Project/product implementation management
• Led various teams of communications professionals for voice network design, implementation, CAM activity, client administration, billing
• Implemented process improvements, resulting in increase in revenue, increased customer satisfaction, efficient resource allocation, reduction in headcount,
• Responsible for departmental staffing, developing business plans, meeting objectives
• Conducted employee performance appraisals, coaching and development
• Mentored, developed, recommended, and promoted leadership candidates
• Developed/administered individual compensation plans
• Produced, administered and controlled budget and P&L