SR. Salesforce AdministratorÂ Resume

SUMMARY:

Motivated, skilled,and hard working individual. Determined to achieve personal and career goals.
Salesforce Certified Administrator with years of experience with a passion to grow.
Extensive Information Technology background involving Network Administration, System Administration and Installation.
Installed and setup RAC, SSH, SFTP and Exchange servers.
Extremely fast learner with a personal passion for technology.
Over 14 years of personal computer experience along with 11 Years of Professional Experience.
In depth knowledge of Every OS - Android, IOS, Windows 7-10, Mac OS Xand Multiple Linux distros.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

SR. Salesforce Administrator

Responsibilities:

Responsible for managing current projects and responsibilities.
Completed data cleanup, built automation for multiple departments to eliminate manual steps, created solutions that did not exist for sales reporting needs, advised of apps such as DLRS/Perm Comparator/Mavens Mate for enhancing Salesforce functionality and ability.
Received recognition for hard work and ingenuity when dealing with issues that have existed for a great length of time and were corrected during my contract.
Assisted in the migration to Microsoft Dynamics AX as well as Data load and validation within Salesforce.

Confidential

IT Administrator and Salesforce Administrator

Responsibilities:

Responsible for maintaining 2008R2 and 2012R2 servers, network switches, VOIP/PBX phones and computers.
Salesforce Administration and Implementation from Microsoft Dynamics.
Experience with Wave Analytics, DLRS, Validation Rules, Marketing Cloud, Data Loader, CTI Adaptor, Territory Management and some app building.
Audit patch panel diagrams, repaired multiple security vulnerabilities post NetSpi security audit, imaging computers, configuring switches, tutorial development, configured software MSI packages for remote installation.

Confidential

IT Administrator and Product Developer

Responsibilities:

Developed website and shopping cart, built and maintained computers, setup small business network, setup Google Voice numbers for different adds to see what ads get more business, helped further develop product design, improved quality control methodology, assisted in product assembly when behind on fulfilling product orders.

Confidential

Founder and President

Responsibilities:

Worked supporting clients and users with any IT related issues that arose. Did Voice, Chat, Email and in person support. Worked with all office products, SharePoint 2010, SQL Server 2008 R2, upgraded laptops/desktops, supported HTML/XBRL, setup small business networks, computer security and encryption, website development, patch panel installation, network installation and more IT solutions.
Was approved to offer repairs at local Elks Lodge and VFW helping seniors
Managed to support a mortgage and lifestyle using home business income

Confidential

Tech Support Specialist

Responsibilities:

Worked with college students and staff supporting every part of Windows and Mac OS as well as supported applications, VPN support, VPN token, Outlook, Webmail, Web browsers, Citrix, VMware, Java applications, online databases, virus support, Microsoft Office 2003-2013 support, local staff support for other hardware/software issues.
Looking for a career that is challenging and that offers more opportunity for advancing within a company.
Recognized by supervisor as one of the “top technical support staff”.