SUMMARY:

• Over 7 years of experience in IT industry and Excellent Salesforce professional with experience in SFDC CRM Platform as a Developer/ Administrator and Sr.Business Analyst with solid understanding of Business Requirements Gathering, Understanding the Business Process Flow, Business Process Modeling and Analysis and in testing the Deliverables.
• Expertise in Gathering requirements and Excellent Business writing skills in writing Business requirements document (BRD), USE Case Specifications, Functional Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS). Responsible for documenting and communicating SFDC administration SOPs and act as consultant to other admins.
• Stock exchange and spreadsheet implementation
• Good in provided Training for SFDC configuration and customization.
• Responsible for conducting POCs.
• Responsible for supporting activities like data migration, release management and deployment.
• Proficient in provided application and integration design and development projects for Salesforce.
• Responsible for maintaining configuration and development guidelines document.
• Hand’s on Salesforce CRM application and integration design and development project
• Maintained configuration and development guidelines document and guide regional team in the application of the same.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Extensive knowledge in Salesforce.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• Reviewed/Prepared of test documents including BRD/FSD, QA/UAT Test Plans, Test Scripts, Use Cases and all project artifacts.
• Expert in implementing salesforce environment for the CRM functionality.
• I have an experience on SOAP

TECHNICAL SKILLS:

Environment: Languages: Java, C++, SAP BPC, SAP BI, SAP Solution Manager, Mirax

Methodologies: Waterfall, Agile, Rational Unified Process (RUP)

Scripting Languages: SQL, PL/SQL

Operating Systems: MacOS X, Linux Ubuntu, Centos; Windows XP, Vista, 7, 8

Database Server: SQL Server, Windows

Database: Oracle, MS Access, SQL Server, FPX, Sugar CRM, Oracle Web Chat

Reporting Tools: Crystal Reports, Business objects

Source Control Software: Rational Clear Case, Clear Quest

Tools: & Technologies: MS Project, MS Outlook, MS Office Microsoft Visio, Microsoft Exchange Messaging, Salesforce.com, SQL Server, Rational Rose and UML Design, Requisite Pro, Trac, HP Service Manager, RUMBA host system, LOTUS notes

PROFESSIONAL EXPERIENCE:

Confidential, Piscataway, NJ

Salesforce/Service Max Lead Developer

Responsibilities:

• Configured Reports and associated them to Dashboard in Service Max of SFDC. Transform them from Service Center which company used to generate their report. .
• Responsible for supporting activities like data migration, release management and deployment.
• Work With Different business field experts within GE Healthcare to identify the gaps/ and provide them better outcome through Report/Dashboards ( metrics)
• Implementing the Apex language, Apex custom controllers.
• Prepared the Business requirement Document (BRD) and functional requirement document (FRD) for new and enhancement of the services.
• Develop Apex Classes and Test classes during migration to Production org
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce
• Responsible for design, and implementation
• Development and review of the functional specifications, designs, test and final implementation
• Data analytic ability based on information provided by the Business in structuring the platforms to fit various stake holder needs.
• Customized page layouts for Salesforce standard and custom objects
• Troubleshoot process failures and implement process improvements
• Created Data Flow diagrams and process flow diagrams to facilitate better system understanding
• Conducted interviews with heads of sales, support, and marketing departments to identify areas of improvement in the SharePoint

Salesforce Lead Developer

Responsibilities:

• Build core SFDC Application (e.g., Leads, Accounts, Contacts, Quotes, Contracts) in sandbox
• Develop Apex Classes and Test classes during migration to Production org
• Build AppExchange modules (i.e., Conga, Docusign)
• Customizations (e.g., Pricing, Enrollments; Muni - Agg, Account Hierarchy), modified page layouts, add/modify picklist values, created object; workflow rules; record types; fields; buttons; users/profiles
• Reports
• Integration Development
• Tested SFDC modules and integrations/ conversion programs
• Support UAT and end user testing

SFDC Developer

Responsibilities:

• Created a Visual Force page for the project as requested from Marketing team
• Created record types, assignment rules and page layouts
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce
• Added test class on for existing triggers in order to validate triggers with 75% of coverage tests
• Once the visual force page created in Salesforce, I have developed a similar page on intranet for non-Salesforce users to submit the case through HTML.
• Configured Reports for the project and associated them to Dashboard.
• Furthermore, Responsible for supporting activities like data migration, release management and deployment to production.
• Finally, involved in troubleshooting, testing from end user perspective and trained them how to use efficiently.

SFDC Administrator/ Developer

Responsibilities:

• Gathered requirements through interviews with users and referring to existing documentation and procedure.
• Collaborated and provided critical thought and best practice discipline in the planning, design, development, and deployment of new applications and enhancements to existing applications.
• Act as a liaison between business stakeholders and the IT team to ensure requirements are accurately captured and fully understood by involved parties.
• Prepared the Business requirement Document (BRD) and functional requirement document (FRD) for new and enhancement of the services.
• Translated business requirements into functional specifications and creating High Level Design documents.
• Organized business and end user meetings for discovery business needs gathering and gap analysis of the ‘as-is’ and ‘to-be’ business processes.
• Responsible for documenting and communicating SFDC administration SOPs and act as consultant to other admins.
• Used agile methodology (SCRUM flavor) to deliver a solution for business and user needs.
• Created Custom objects and fields - Leads, Marketing, Campaign, Dashboard, Sales, and Account etc.
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Provided Training for SFDC configuration and customization.
• Used SOSL and SOQL queries during the data migration and custom development.
• Prepared and review UAT test artifacts (Test Plans, Test Scripts, Traceability matrices, etc.) with Project Stakeholders.
• Collaborated with all project teams including Project Management, Development, Business Partners regarding Set up visibility securities like roles, profiles, and field level securities. Set up person accounts in sandbox.

Environment: MS Office suite (Word, Excel, Visio, Power Point, Project, Outlook and Access), UML diagrams, Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services.

Salesforce Administrator/Sr. Business Analyst/ Salesforce Developer

Responsibilities:

• Implementing the Apex language, Apex custom controllers.
• Responsible for conducting POCs.
• Gathered requirements through interviews with the client and referring to existing documentation and procedures
• Translated business requirements into functional specifications (FRS) and creating High Level Design documents
• Responsible for writing functional, technical, business, and user requirements documents
• Performed GAP Analysis of the ‘as-is’ and ‘to-be’ system
• SFDC configuration and customization.
• Responsible for supporting activities like data migration, release management and deployment.
• Responsible for managing Salesforce CRM storage.
• Provided application and integration design and development projects for Salesforce.
• Illustrated various usage scenarios using use case diagrams as well illustrated business processes flow using UML diagram like Data Flow Diagram.
• Maintained configuration and development guidelines document.
• Extensively engaged in managing the project SharePoint and create a structured and logical project document repository
• Created Data Flow diagrams and process flow diagrams to facilitate better system understanding
• Conducted interviews with heads of sales, mortgage, support, and marketing departments to identify areas of improvement in the SharePoint
• Designed wireframes using MS Visio of SharePoint user work area, email templates and reports.
• Worked closely with Project manager to keep track of timeline and budgeting and prepared status reports for various SDLC phases.
• Created test plan and cases to manage testing effort for QA and UAT teams.
• Responsible for new feature training within security, investment, sales, mortgage and support departments.

Environment: MS Office suite (Word, Excel, Visio, Power Point, Project, Outlook) UML diagrams, .NET, SQL, RUP, SharePoint, YSlow.

Salesforce Administrator/ Salesforce Developer

Responsibilities:

• Implemented Apex Classes, triggers, Integration, Visual focres
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Responsible for fund level portfolio analysis in an account for private clients.
• Managed process improvement, automation and integration of this reporting tool and recommend modifications / improvements to different financial modules and processes.
• Established RUP methodology for the project execution.
• Lead Salesforce CRM applications application and integration design and development project
• Worked on data mapping.
• Responsible for creating diagrams and work flow processes using Rational Rose and Swim lanes diagrams.
• Conduct annual Gap Analysis to determine the effectiveness and deficiencies in existing PMO process.
• Worked on JAD (Joint Application Design) as per the technical specifications of the application.
• Document and communicate SFDC administration SOPs and act as consultant to regional admins
• Involved in writing Test Cases, procedures, reports and approval of system release.
• Created test cases and scenarios for Regression as well as Back-end, GUI and System testing.

Environment: Windows, Oracle, SQL, Java, Requisite Pro, Microsoft Office suite, Rational Rose, Test director, Win Runner, Rational Unified Process (RUP), UML.

Business Analyst

Responsibilities:

• Responsible for writing requirements for WebTrends reports for Visitors Dashboard, Visit trends, Content groups and Sub Groubs, Downloaded files (e.g. PDF), Authenticated Usernames.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specifications (URS). Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders. Also conducted feasibility and adaptability study.
• Conducted JAD sessions with various stakeholders to develop design and architecture of the application based on the business requirements, discuss and resolve open issues, discuss change requests and document them in orderly fashion.
• Identified Use Cases from the requirement and wrote Use Case Specifications. Created business process workflow diagrams (Activity, Sequence, and Collaboration) based on Rational Unified Process using Rational Rose.
• Responsible for writing requirement on enhancements of pipeline manager as per service contract with wholesale brokers.
• Worked on requirements for integration of EDI and SQL-Server Integration Services.
• Defect tracking, assigning, getting defects resolved; submission, documentation and change requests were carried out using Remedy and Quality Center.
• Involved in User Acceptance Testing with the users.

Environment: Rational Suite Enterprise (Requisite Pro, Clear Quest, Clear Case), UML, XML, Java, MS SQL Server, MS Visio, MS Project, T- SQL, Crystal Reports, MS Excel (macros)

Jr. Business Analyst

Responsibilities:

• Worked extensively with Business and IT in understanding and documenting system requirements pertaining to CRM functionality.
• Conducted interviews with different department heads to identify and document their requirements.
• Responsible for converting user requirements into technical requirements.
• Created timelines, performed impact analysis and developed project abstract in collaboration with the Project Manager.
• Created use cases and functional diagrams to capture the users’ collaboration with the system.
• Responsible for creating Systems Requirement Specifications to capture modified functionalities of CRM custom functions.
• Collaborated with sales, marketing and support teams on an ongoing basis on CRM functions and customer.
• Performed testing the custom functions of Oracle Siebel CRM using Test director.
• Conducted a budget planning of the projects through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.

Environment: Oracle Siebel CRM, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS Project, HTML, Java