SUMMARY:

• Certified Salesforce professional with 7+ years of professional Software Development experience with strong Object - Oriented Analysis like Designing, Developing, Testing and Implementation of enterprise level applications including 4+ years’ experience in Salesforce.com CRM and Force.com Platform as Salesforce Developer and administrator.
• Having good understanding of Salesforce CRM business process and experience in designing, developing Sales Cloud and Service Cloud modules on Salesforce.com
• Experience in Developing and implementing Apex classes, Triggers, VisualForce, Force.com IDE, SOQL and SOSL.
• Hands on experience in all stages of software development life cycle(SDLC) and ability to independently perform development, testing, implementation and documentation.
• Experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Performed Validation Rules, workflows, e-mail services and approval processes using customization & Apex.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration for Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experience in Salesforce.com Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Experience in Database Design, functions, triggers, DDL, DML, SQL queries.
• Expert in Sales and Service clouds.
• Proficiency in installing App Exchange applications.
• Created Queues, Public Groups and Email Templates.
• Experience in both SOAP Call in and Rest Call out Integration techniques along with parsing techniques like XML DOM, Deserialization techniques .
• Experience in Deployment Activities using Eclipse and Ant Tool .
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Experience in web technologies like HTML, XML, JSP, JavaScript, SOAP Web services, and WSDL.
• Responsible for high level planning and overall project status, developed operational capacity planning and business impact analysis.
• Excellent inter-personal skills and communications.
• Accustomed to working in both large and small team environments.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.
• Experience as a Project Co-ordinator for projects, providing heavy support to project managers and maintained all related project documentation.

TECHNICAL SKILLS:

SalesForce.com: Apex Language, Apex Classes, Apex Triggers, SOQL, Visualforce (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in

Salesforce Tools: Apex Explorer, App Exchange Data Loader, Data Loader.

Languages: C, Java, J2EE, Apex, PL/SQL.

Database: Sybase Adaptive Server, MYSQL, SQL Server, Oracle 8i/9i/10g.

Web Technologies: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP, AJAX, Applets and Servlets

Operating Systems: Windows 7, 8 and 10, Unix, Linux and Ubuntu.

Tools: MS Office, Adobe Photoshop, MS-Project

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, CO

Salesforce Developer

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers to better customize and utilize the full functionality of the Salesforce.com CRM solution to improve the business.
• Developed Apex Classes, Apex Test Classes, Apex Triggers, implemented SOQL, SOSL and Visualforce Pages for various functional needs in the application.
• Implemented VF pages by writing Custom Controllers and Controller Extensions.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Deployed using Force. IDE and Change Sets.
• Managing the users of the organization with appropriate access, roles, sharing’s, security and profiles of the group as per the given design.
• Implementing the workflows on objects and validation rules as per the process requirement.
• Responsible in generating custom on-demand reports, dashboards and other information as requested by various business processes in the organization and took part in maintaining the documentation for future references.
• Extensively worked on designing the Objects and the relationships with in them giving ways to an effective Data Management.
• Integrated the Web Services for extracting the data from external systems to display in the salesforce.
• Responsible for writing SOQL & SOSL queries.
• Moving Metadata from Sandbox to Production using Change Sets.
• Responsible for Data Migration using Data Loader.
• Served as the responder on all requests for assistance in issues and support, as well as enhancements to business processes within the org.
• UAT in the Sandbox to test the Configurations before getting them to the Live Production.
• Prioritize the requirements of the client and make sure to deliver the requests with in the deadlines with an excellent quality.
• Designed, developed and deployed the Custom objects, Page layouts and Custom tabs.
• Created Triggers, Classes and developed and managed workflows, approvals, validation rules and assignment rules.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Responsible in providing the quality check of all the requirements delivered to the client and make sure necessary measures are taken to reduce any anomalies or issues if found.
• Defined the lookup relationship, self-relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Security Controls, Reports, Eclipse IDE Plug-in, Data Loader.

Confidential, Eagan, MN

Salesforce Developer /Administrator

Responsibilities:

• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Worked and handled different issues related to Service Cloud.
• Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Closed 37 new SaaS client accounts, including hospitals, multi-provider practices, and medical revenue cycle management companies.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages.
• Consumed REST based web services provided by Carelink (Salesforce System).
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Salesforce.com Platform, Apex Language, VisualForce Pages, Data Loader, HTML, JSON, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Boston, MA

Salesforce Administrator

Responsibilities:

• Worked on Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Written SOQL, SOSL queries necessary for the application in Apex Classes and Triggers.
• Implemented Web-to-Lead and Web-to-Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Created Queues, Public Groups and Email Templates.
• Worked on support tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.

Environment: SalesForce.com CRM Application Platform, Apex Language, VisualForce, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidential, Pennington, NJ

Salesforce Developer

Responsibilities:

• Customized Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop VisualForce Pages, VisualForce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments of EAR files in the RUP process.
• Designed and Created Domain model and schema using Object oriented design / UML diagrams on RSA
• Developed the workflow interfaces using JSPs that are developed using Struts Tiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the complete Exception module using the existing framework that embraces Struts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens using HTML, DHTML, AJAX, CSS, Java script.
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Created Spring Interceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by using WebSphere JMS.
• Unit tested all the classes using JUNIT at various class level and methods level.
• Worked on Installing and configured WebSphere Application Server.
• Made use of WINCVS for checkout and check in operations.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows 7, UNIX.

Confidential

Java Developer

Responsibilities:

• Gathered the business requirements from Clients
• Design and develop the application using UML and Visio
• Implemented MVC design pattern using Struts framework.
• Developed Servlets, JSP's, Java Beans.
• Wrote Stored Procedures using PL/SQL.
• Involved in building and parsing XML documents using SAX parser.
• Created user and database objects such as tables, views, and indexes.
• Used CVS repositories for version controlling.

Environment: Java, J2EE, JSP, Servlet, Struts, PL/SQL Developer, Oracle, WebSphere Application Server, Ant, Eclipse, XML, CVS, MS Windows, UNIX.