SUMMARY:

• Salesforce Certified Developer (DEV 401), 8 years of extensive experience as a Salesforce.comCRM and Force.com platform as a developer and administrator.Organized and goal - orientedwith More than 6 years of Professional Software Development Experience with strong designing and programming technical skills.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility and Informatica on Demand.
• Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience in working with Salesforce.com sandbox and production environments.
• Expertise in analyzing and documenting the workflows and functionality of existingsystems.
• Apex classes, HTML, CSS and JavaScript.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Written SOQL and SOSL queries in Apex.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Have a strong understanding with CRM systems like SalesForce.com, Oracle CRM using Informatica tool.
• Self-motivated and capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• Supervised project teams, including programmer, web designer, database management, accounting and other internal project staff
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com SalesCloud, Service Cloud through CTI.
• Met regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports

Languages: Apex, C, C++, C#, Java, VB

Web Technologies: HTML, XHTML, CSS, XML, Java Script, PHP

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / 2003 / 2008

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Database: Oracle, SQL Server and MYSQL

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Salesforce.com Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer in the organization.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Integration withTwilio Using REST Service.
• Worked on web to Case with Opinion Labs
• Developed Visual Force pages According to the functional Requirement.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Creating Workflows and Validation Rules inside Salesforce and Mapping them to the existing functionalities and Objects.
• Imported Excel-based customer data into Salesforce using LEXI Loader.
• Involved in Migrating Configuration, Data between Two Salesforce production Organizations.
• Integrated Salesforce CRM with Microsoft Outlook, Microsoft Office to import contact information and Reports.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Was a Global Admin and handled cases escalated up the tier. Supported 750 User Licenses in resolving any user related issues.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Experienced in Unit Testing, for the customizations and developments done during the project.

Environment: Salesforce.com, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, REST, Web service, XML, Force.com IDE, HTML, CSS, JavaScript.

Confidential, Atlanta, GA

Salesforce.com Developer

RESPONSIBILITIES:

• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual force pages.
• Involved in integrating web service with Salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Involved in Solution Packages of the Integration by interacting with team members and splitting out with many possible solution for use cases.
• Created different workflow rules and Approvals, Email Templates to run the Territory Assignment rules.
• Worked on Service cloud with Computer Telephony Integration (CTI).
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform databaseleads
• Worked on standard objects such as leads, Opportunities, Accounts, contacts, Campaigns, associated with SalesCloud
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Configured Chatter for the Users in the Organization for collaboration.
• Created and maintained the documentation for Design, Migration and Integration.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Created Email templates in Text, HTML and Visual Force pages necessary for the application.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica Power Center.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings.
• Participated in Weekly Change control meetings and performed application and global impact analysis. LDAP Directory integration n for Salesforce .com.

Environment: Salesforce.com, Apex Classes, Controllers, Visual Force Pages, Informatica, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, Web service, XML, Force.com IDE, Chatter, HTML, CSS, JavaScript.

Confidential, Chicago IL

Salesforce.com Developer/ Business analyst

RESPONSIBILITIES:

• Performed the roles of administrator, developer & Analyst and deployed Salesforce.com for Sales & Marketing departments. Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Created Activity Dashboards for management teams consisting of VP’s, Directors and Direct Sales Team.
• Managed fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, e-mail, custom buttons/links, etc.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards and also responsible for the customizing the same as per the business requirements.
• Regularly performed database cleanup procedures.Managed ongoing support requests and administrative needs of users.
• Developed training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions for the organization worldwide(EMEA).
• Worked on Translation workbench during the global implementation and roll out of Salesforce for EMEA.
• Monitored user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Assisted users with report design and management. Configured and scheduled Analytic snapshots to generate weekly trend reports and also to analyze the weekly progress of the applications developed by Stage.
• Defined, communicated, and managed the change management (release) process to develop and implement new applications and updates to existing applications.
• Worked with management to identify new and creative opportunities to leverage the database to support additional business processes or functions.
• Supported Sales Directors, Area managers, Reps with ad-hoc questions and reporting requests.
• Collaborated with functional business teams (Sales & Marketing) to understand the business needs.
• Formulated options and executed CRM/business solutions to meet NA, EMEA sales needs.
• Extracted data from various Sales systems like Siebel, SFDC and SAP data warehouse using Toad, SQl and BO.
• Generated various Sales reports like activations data by region, by reps, by product using excel pivot tables, charts and advanced formulae. Created timely reports as per the business needs on daily, weekly and quarterly basis. Generated quarterly and half yearly carrier activations reports from the data extracted from Siebel which included data cleansing and manipulation of millions of records.
• Worked on the Sales dashboard for the weekly exec meetings which included the regional sales counts, market share, % Goals assigned for the Sales reps etc.Created various marketing reports in SFDC like the Lead trend reports and weekly apps progress by stage reports and several custom reports as per the user requests.
• Analyzed Asset, Contact data in Siebel and SFDC to ensure and maintain data quality and integrity.
• Exported data from Siebel tables and imported into salesforce.com to create dashboards.

ENVIRONMENT: Saleforce.com, Visual Force Pages, IOD, Business Objects, Data Loader, Email Services, HTML, Siebel 8.1, Siebel service, Oracle 10g, SQL, Informatica, Windows XP, MS Office, Advanced Excel

Confidential, NY

Salesforce.com Developer

RESPONSIBILITIES:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Creating Workflows and Validation Rules inside Salesforce and Mapping them to the existing functionalities and Objects.
• Imported Excel-based customer data into Salesforce using Data Import wizard.
• Involved in Migrating Configuration, Data between Two Salesforce production Organizations.
• Used Apex Data Loader to migrate over Millions of records as part of the exercise.
• Integrated Salesforce CRM with Microsoft Outlook, Microsoft Office to import contact information and Reports.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Was a Global Admin and handled cases escalated up the tier. Supported 1500 User Licenses in resolving any user related issues.
• Ran the Weekly Export of Salesforce data to proprietary servers as a backup.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Experienced in Unit Testing, for the customizations and developments done during the project.

ENVIRONMENT: Salesforce.com Enterprise edition, Apex, Visualforce, SOQL, SOSL, Web Services API, HTML, XML, Java Script, Cast Iron.

Confidential, Madison, WI

Salesforce Consultant

RESPONSIBILITIES:

• Duties included design, development, integration and administration of salesforce.com applications.
• Gathered user requirements and involved in application design discussions and documentation.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented workflow rules and defined related tasks, triggers, email alerts, filed updates to implement business logic.
• Developed Dynamic approval processes (with necessary templates, page layouts and defined approval actions on them) for automation.
• Used SOQL & SOSL to cater to the data manipulation needs of the application.
• Responsible for designing system/Unit/UAT test cases.
• Involved in creating macros to meet the requirements, data dictionaries and maintained metadata for each model
• With help of Informatica integrated Salesforce with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Salesforce integration scenarios.
• Used Apex Data Loader for migrating records to Salesforce as a backend process.
• Involved in data migration to Sand-box and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.
• Worked in Agile project model and involved in documenting IT Stories and scoping sprints.

ENVIRONMENT: Salesforce.com platform, Database.com, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Script, Reports, Dashboards and Informatica

Confidential, CO

SFDC Developer

RESPONSIBILITIES:

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Involved in developing design documents (both LLD and HLD).
• Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.
• Developed Apex triggers, asynchronous classes, Batch Apex, Apex Scheduler, test methods to achieve users’ desired functionality.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Interacted with business user groups biweekly for updating the status of the new developments in production and gathering new requirements and documented the requirements based on Priority Level.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using DB Amp tool.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

ENVIRONMENT: Saleforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Junior Java developer

Responsibilities:

• Created SQL queries for data manipulation using JDBC.
• Worked with Cascading Style Sheets (CSS).
• Worked on XML conversions and validations.
• Used CVS for Source Control and Version Management.
• Developed front-end using HTML and performed validations using Java Script.
• Developed Petition module, Certification module web tier by using Struts Framework, JSPs, Java Script, and HTML.
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
• Used java Script front end Validations.
• Maintained the source code versions in CVS repository.
• Implemented the struts authentication and authorization for certification process.
• Used Apache web server for deployment.
• Used Ajax in one of the modules to do asynchronous changes to the pages.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.