PROFESSIONAL SUMMARY:

• IT professional with 7 years of progressive experience with SYNTEL International Private LTD in Retail domain which includes 1.5 years of experience on IBM Mainframe platform with primary responsibilities in Application support and maintenance, and 5+ years of Admin and development experience on Salesforce, Migration, Customization, Configuration and Automation by using Salesforce.com.
• Certified Sales force developer and administrator.
• Certified DB2 fundamentals and Application developer.
• Good exposure to support activities like job monitoring, log checking, reporting and suggesting changes in production environment.
• Expertise in Software Application Design, Development, Enhancement and Testing using COBOL, JCL, VSAM, CICS, DB2, SQL.
• Handling job alerts with very little turnaround time.
• Handling service requests, which involves creation of new jobs; issues where the turnaround time is less.
• Provided out of office hour support to operators/support as ONCALL.
• Good Hands - on experience on Administration activities such as User management, roles and profiles, Security settings, Sharing settings, Profile level security, field level security Data Accessibility.
• Hands on Experience in creating Custom Objects, Tabs and Fields, Page layouts, Reports, Email Templates, Flow, Workflows, Workflow Actions and Approval Processes based on the profiles as per the client and application requirements.
• Provided customer with best practice solutions as related to Salesforce.com Managing the smooth implementation within deadlines and deployment of the application.
• Good Hands-on experience in creating Objects, Tabs, User, Profile, Role and Permission Sets.
• Implemented the Sales and Service Cloud Solutions.
• Good experience in SFDC development using descriptive programming, Apex classes, triggers, visual force, SOQL and SOSL.
• Created the Validation Rules, Approval Process, Workflow, Data loader and Email Alerts.
• Hands on experience in Batch and schedule apex.
• Awarded with Syntel individual award (Stretch) for providing extended support in fixing production issue during critical business days.
• Also, received Syntel Team award (Synergy) twice for outstanding support.
• Excellent team player, self-motivated, quick learner with good communication skills and troubleshooting capabilities.
• Good in analytical and problem solving.
• Having good knowledge in Java, Object Oriented Programming Concepts.

TECHNICAL SKILLS:

Force.com: Apex Custom Controllers, Apex Triggers, SOQL, SOSL, Force.com IDE (Eclipse)

VisualForce: Developing a custom User Interface for Force.com platform using Visual Force pages.

SFDC PC Tools: Data Loader, Connect Offline, Excel Connector, Salesforce to Salesforce and Apex Explorer, Workbench.

Languages: Core Java, Apex,JCL,COBOL.

Databases: MS Access, MySQL, SOQL,SOQL and DB2.

Domain: Retail.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Analyst

Responsibilities:

• Involved in migrating client service desk tool to salesforce.
• Involved actively in gathering the business requirements from the clients and preparing the system requirement documents accordingly.
• Involved actively in the system analysis, design, coding, unit, regression, integration testing, and implementation of various complex modules.
• Prepared Impact Analysis Document before migration activity.
• Created custom Objects and worked on Standard Objects.
• Effectively used the out of box Salesforce functionality to manage Cases and Events.
• Loaded the data into sandboxes for testing and verified the data correctness. Fixed the data change issues by changing the back-end logic (Classes, Triggers & Workflows).
• Created complex workflow rules criteria for field updates and email alerts.
• Created validation rules for performing data validations depending on the user’s profile and their record type.
• Written Validation rules and workflow rules and approval processes.
• Created all Roles, Profiles, Public Groups and Users as per the requirement
• Prepared the user manual for accessing salesforce case management.
• Involved in creating roles and profiles, security settings.
• Given support post Production deployment of data.
• Generated PDF format using Visualforce pages.

Tools: used: Data Loader, Salesforce to Salesforce and Apex Explorer, Workbench.

Salesforce Analyst

Responsibilities:

• Successfully integrated Salesforce with multiple legacy programs to increase sales tracking, pricing and survey accuracy and more.
• Mastered implementations of multiple uses of Apex, SOQL queries, SOSL, custom object design & management, and the creation of Visual Force Pages.
• Developed and researched ways to improve productivity within and outside the SalesForce platform.
• Customized Salesforce layout & functions to best suit employer's needs.
• Tracked and performed daily routine necessary applications such as merging duplicates, matching legacy sales data with Salesforce data, maintaining and upgrading security permissions, & more.
• Worked in a constantly ever changing environment in which clients wishes could change anytime.
• Held training sessions on Salesforce applications and use
• Overall optimized workflow, and increased both comprehensibility and potential of clients to utilize Salesforce fully.

Tools: used: Data Loader, Connect Offline, Excel Connector, Salesforce to Salesforce and Apex Explorer, Workbench.

Mainframe support Analyst

Responsibilities:

• As a part of Production support work included primarily fixing abends in the production jobs, sending keys files to all stores, extracting sales data and presenting the same to client during peak period, monitoring the jobs and stores.
• Debug program abends for job recovery.
• Required extensive interaction with all levels of Frontier's Information Technology organization including system analysts and line of business developers.
• Performing tasks such as batch scheduling via CA-JOBTRAC, CA11, change management, batch monitoring and resource management.
• Provided production support on 24*7 basis.
• Monitor and handled critical batch stream.
• Responsible for support of ChangeMan ZMF including Level 2 and 3 issue resolution and end user support, tool infrastructure maintenance, product upgrades, process automation, monitoring, disaster recovery (backups & DR exercises), performance, documentation, escalation to management and vendor as needed.
• Opening and closing of stores from Servers using CMA (carlo mayo associates) application.
• Monitoring Batch jobs.
• Fixing abends, extracting sales data.
• Proactively communicating with other vendors to fix critical abend issues.
• Provide support to store associates on legacy side Return to vendor issue.
• Provided support during various deployment.
• Debugging the batch programs using Xpeditor for the task of identifying problems, applying solutions and analyze the changes.
• Fixing all inventory related abend issues during inventory period.

Tools: used: DB2,Platinum,Easytrieve, Service desk,SQL.

Mainframe Developer

Responsibilities:

• Vendor finance system is portal which manages daily financial activity with various vendor with which client had partnered with.
• Understanding the Application.
• Analyzing various processes involved in application such as Purchase orders,Claims and Receipts.
• Understanding low level design document
• Coding batch programs using COBOL- DB2
• Coding online programs using CICS/ VAGen
• Coding report generation programs using the DYL280
• Preparation of Unit test cases and artefacts for the Unit test results
• Peer review for the other requirements through coding and Unit testing.
• Obtaining a greater knowledge of TSO/ISPF functions and utilities, batch JCL, File-Aid and various other tools.
• Setting up the QA region for the System testing, by pointing up the BIND, GRANT cards to QA.
• Used DB2ADMIN tool to bind the DBRM's and view the bind timestamp as well.
• Used SPUFI to extract the data from existing DB2 tables while doing system analysis.
• Used Software Configuration Management (SCM) tool for check in and migrate the new batch program and modified job.
• Creation of Mainframe packages for components QA move
• Production move checklist preparation, representation of change tickets in change meeting
• Support while moving components to production, Post production Job monitoring and reporting
• Worked in File-aid for browse, edit and compare datasets.
• Successfully managed onsite and offshore co-ordination.
• Quality Reviews
• Systems testing for all Change Requests were done by me.
• Worked on requests aimed at updating various DB2 tables.
• Providing Estimates for Future Projects, Minor Enhancements

Tools: used: VSAM, ISPF, IDCAMS, SPUFI, File AID for DB2, QMF, SPUFI, File AID, Endevor, Xpeditor, BMC, Platinum tool for DB2, SOLA.