PROFESSIONAL SUMMARY:

• 5+ years of IT experience in the Salesforce.com CRM platform both as Developer and Administrator.
• Experienced in Force.com Apex Classes, Apex Triggers, Visual force and Force.com API.
• Experienced in working with salesforce.com sandbox and production environments.
• Experienced in designing, creating and maintaining Salesforce.com Work flow Rules, approvals, Roles, Profiles, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, Record Types, custom Tabs, custom reports, design of Visual Force Pages, Snapshots and Dash - boards.
• Used Data loader for data management in force.com platform.
• Experienced in developing, deploying and integrating Salesforce.com CRM solutions.
• Sales and Service Cloud implementation along with other custom applications developed on Salesforce.com platform.
• Experienced in installing, evaluating the AppExchange application under the salesforce.com platform.
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large & small project teams.
• Adept at determining end user needs and in translating those needs into powerful, but easy-to-use software solutions.
• Experienced in complete Software Development Life Cycle (SDLC) like analysis, design and development of Multi-Tier Client/Server and Web based applications.
• Experienced in providing functional and technical support to peer team members.
• Good communication, interpersonal and analytical skills along with can - do attitude.
• Excellent Client interaction skills and proven experience in working independently as well as in a team.
• Experienced in querying Salesforce.com database using SOQL & SOSL queries.

TECHNICAL SKILLS:

Salesforce.com: Apex programming language, Visual Force, SOQL/SOSL Apex classes & Triggers, Reports & Dashboards, Workflows & Approval processes, Salesforce security model

Tools: Eclipse IDE, Apex data loader

Operating Systems: Windows XP/2000/NT, MS-DOS, UNIX HP, SUN SOLARIS)

Web: HTML, XML, CSS, SOAP, WSDL, JASON

Languages: Java Script, JQuery, Apex

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Salesforce Developer

Responsibilities:

• Analyzed standard industry practices of back office applications including underwriting, billing, policy, and claims administration with the help of Subject matter expert.
• Involved in gathering Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Involved in CRM process like Design, development, planning, testing and integration of Salesforce.
• Extensive experience in creating Roles, Profiles, Permission Sets, Sharing rules, Custom objects, Custom components, Page Layouts, Record Type, Assignment rule, Workflow Rules, Reports, Dashboards and Approval process.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Involved in integration of salesforce with order management software IBM sterling.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts, to suit to the needs of the application.
• Created Visual force email templates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Created a web channel for the customers by creating communities. Involved in Creating, Zoning Branding and Customizing Communities in salesforce.
• Creation of custom fields, field dependencies, tabs, applications, home page components.
• Developed and deployed workflows and approval processes for opportunities and products/ assets.
• Mass delete/transfer records using Data Management.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Environment: Saleforce.com platform, Force.com, Apex Class, Apex Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Eclipse IDE Plug-in.

Confidential, Pleasanton, CA

Salesforce Developer/Admin

Responsibilities:

• Involved in gathering Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Involved in CRM processes like Design, development, planning, testing and integration of Salesforce
• Cloud services, data and accounts.
• Created custom controllers implementing complex code for retrieval from Salesforce to Visual Force pages.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts to suit to the needs of the application.
• Created Visual force email templates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, and Exception statements to invoke Apex triggers
• Managed Data Categories as a part of Salesforce Knowledge Base.
• Creation of custom fields, field dependencies, tabs, applications, home page components.
• Managed Cases, Communities as a part of Salesforce Service Cloud.
• Developed and deployed workflows and approval processes for opportunities and products/ assets.
• Mass delete/transfer records using Data Management.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Environment: Salesforce, Web Services, AJAX, JavaScript, CSS, HTML, Oracle Database, Agile

Confidential, Orlando, FL

Salesforce Developer/Admin

Responsibilities:

• Worked with various Salesforce.com objects Lead, Account, Contact, Opportunity, Solutions Standard objects & Custom Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API
• Developed SOQL queries necessary for the application in Apex Classes and Triggers.
• Developed Batch classes and Schedulable classes
• Developed UI using CSS, HTMLtags, Visualforce components and used Javascript for front-end validation.
• Use various Visualforce components using ActionFunction, PageBlock, InputField, ActionSupport, DataTable, Datalist, CommandLink, CommandButton etc.
• Worked with Visualforce Controllers (Standard, Custom, and Extension classes).
• Created Page Layouts and assigning different layouts based on Record Types.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Implemented Web-to-Lead and converted Lead to Account.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Prepared data mapping document to map source and target system fields.
• Worked with ETL team for creating Data mapping for source and target (Salesforce) systems.
• Migrating large volume of data in multiple batches initially without any ETL tools.
• Experience in Data cleansing by writing apex classes and identifying in ms-excel.
• Used Dataloader to bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments.
• Involving in complete support of the application for regular change requests and enhancements.

Environment: Salesforce, Web Services, AJAX, JavaScript, CSS, HTML, Oracle Database, Agile

Confidential, Washington DC

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed a web-to-lead functionality which directs leads to Salesforce CRM.
• Wrote Custom Formula fields and Validation rules.
• Developed custom wizards for case management and opportunity management using Visualforce pages and Custom controllers.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed time dependent workflows as per the requirement.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Created multiple Visualforce pages for various requirement needs.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created VF pages using custom Controller to develop the functionality of updating multiple records on SFDC Designed various HTML Email templates for Auto-Response to customers.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using Data Loader.
• Helped integration team for accessing the SFDC data using Web Services.

Environment: Saleforce.com platform, Force.com Sites, Apex(Classes, Triggers), Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Components and controller, Data Loader, SF Explorer and Eclipse IDE Plug-in.