PROFESSIONAL SUMMARY:

• Senior Salesforce.com Developer/Admin/Analyst with 7+ years of vibrant experience in enhancing Service Cloud, Sales Cloud, Salesforce.com lightning design system, Marketing Automation and Community Cloud functionality as well as performing Administrative tasks.
• Skilled at enhancing and customizing the applications based on user requirements and integrating with 3rd party Systems. Proficient with REST and SOAP to develop APIs and extensive background using APEX as well as Visual force.
• Expertise in Salesforce.com Administration, Configuration, Customization, Development, Implementation, Integration, Requirements gathering and Support on Salesforce.com using Apex Language and leveraging Force.com Platform.
• Experience in developing Salesforce.com CRM App Exchange Applications in Classic as well as Lightning.
• Extensive experience in creating Test Scripts, Functional testing, Integration testing, System testing, Regression Testing, End to End testing methodologies.
• Accumulated extensive Salesforce.com knowledge and hands on experience with solution design, workflow implementation, complex customizations, data loading, configuring and administering features available on Marketing Cloud, Sales Cloud and Service Cloud.
• Subject matter expert in SFDC Administrative tasks like creating Profiles, defining Roles, assigning Users, setting permissions, constructing Page Layouts, enabling Email Services, Approval processes, Workflow alerts and actions, generating Reports and Dashboards, Lead and Case assignment rules.
• Experience in Integration of Salesforce with in - house legacy ERP systems, using Apex Web services WSDL and outbound messaging. 
• Strong Implementation and Integration experience using Custom objects, workflow rules, approvals, Triggers, Visual Force Pages, and Apex classes.
• Upgraded some Apps from Salesforce.com Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
• Development experience with Apex Classes, Apex Triggers, Batch Apex, writing Workflows, Flows, Process Builder, HTML, JavaScript, JQuery and Bootstrap.
• Experience in Sales force Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP.
• Proficient in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility and Informatica on Demand.
• Technical knowledge about Salesforce lightening schema builder, app builder, components and lightning connect.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Good Understanding On Contract Life Cycle Management and as well as Apttus CPQ where it helps you to configure the price and quote deals.
• Experience using Visual force in Lightning experience. Worked on security authentication, digital signature.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Used JIRA Agile for project management and bug tracking.
• Proficient in Java5 and J2EE technologies which involves JDBC, Servlets, JSP, Spring 4.2.0, XML, XSLT, EJB, JMS, Web Services, SOAP, Hibernate4.x, Java Script, and JUnit test cases .
• Development experience with Application/Web servers like JBoss, IBM Websphere, BEA WebLogic and Apache Tomcat.
• Experienced using Object Oriented software development (OOD) methodologies like XP-Agile, Scrum/Agile Methodologies & Test Driven Development (TDD).
• Good experience in Object Oriented Analysis & Design using different design methodologies and tools like UML, MS Visio and Rational Rose.
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.

TOOLS/ METHODS:

• Apex Language
• Apex Classes
• Apex Triggers
• SOQL
• SOSL
• Visual Force (Pages
• Components & Controllers)
• Sales Cloud
• Service Cloud
• Apex Data Loader
• Reports & Dashboards
• Workflows and Approval Process
• Analytical Snapshots
• Relationships
• Force.com
• Force.com Migration Tool
• Eclipse IDE Plug-in
• Order Management
• Campaign Management
• Case Management
• Contract Management
• Pricing
• Approval
• Agreements and Entitlements
• Java
• JavaScript
• JQuery
• Angular JS
• SQL
• Oracle 11g
• MS-Office
• MS-Access
• Workbench
• GIT
• ANT
• Microsoft SQL Server
• HTML
• XML
• CSS
• JIRA
• Informatica
• Windows
• Windows Server.

PROFESSIONAL EXPERIENCE:

Sr. Sales Force Developer/Admin

Confidential, Scottsdale, AZ

Responsibilities:

• Worked with Salesforce team to identify core business objects and optimal user license allocation required to suit business needs.
• Built integration with TriZetto Facets where benefits and claim data is maintained. I worked on integration code interfacing with TIBCO middleware and built UI to display this information in the customer portal.
• Worked on translating several Visual Force pages to lightning framework. 
• Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce. 
• Used Salesforce Lightning Inspector to debug the lightning components during the development process. 
• Created reusable reports using Wave Analytics to obtain user login and Salesforce access patterns.
• Experience in SFDC Integration using Web Services, Apex Programming and Salesforce.com Service Cloud.
• Worked on web services for prescription tracking, integration with Hadoop for shipping time estimates, Drug and prescription DB for getting medicine.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Built customized Lightning components replacing the existing ones; using JavaScript on the client side and Apex on the server side. 
• Integrated App exchange applications to make service cloud more efficient.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Implemented case management automation (on Case Object) to track and solve customer's issue and also Implemented Web-to-Case entry and manual case entry for entering customer's cases.
• Parsed the raw log files obtained using custom scripting and excel functions to suit the project requirements.
•  Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files.
• Used Service Now tool to analyze root cause, identify defects/ problem in Apex Classes, Controller Classes & Triggers and developed solutions for temporary & permanent bug fixes.
• Created lists of individual CRUD hits on all objects that occurred daily inside Salesforce.
• Provided usage counts for each user listing how many records of each objects are created/viewed/edited/deleted by each user.
• Responsible for writing multiple triggers, apex classes, workflow rules to keep track of the users in the community.
• Helped business team identify the users with a Salesforce standard license that can be moved to a platform license or partner license to optimize license usage.
• Saved 1,270 Standard licenses based on the analytics created as listed above and freed/converted those license to save money.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Redesigned customizations currently implemented in Visual force into Lightning Pages/Lightning Components. 
• Created Visual force email templates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers 
• Integrated Apex with External services by making callouts that used SOAP and WSDL. 
• Created a web channel for the customers by creating communities. Involved in Creating, Zoning Branding and Customizing Communities in Salesforce.
• Done with integrations using connectors such as Salesforce, HL7, SAP, Database, HTTP, FTP and File Connectors. 
• Developed Apex Triggers, Apex Classes and Apex pages. Designed and developed Service cloud and integration.
• Developed Salesforce Lightning apps, Components, controllers, handlers and events in the existing organization.
• Used Lightning process builder for visualizing and creating automated business processes. 
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce. 
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS). 
• Created reports on percentage of object usage by user profiles and re-configured the profiles to better suit the changing needs of organization.
• Used Agile and Scrum Methodology for developing Application.

Environment: Apex Language, Apex Triggers, Apex Data Loader, Force.com IDE, Force.com Migration Tool, Salesforce Lightning CLI, Visual force Pages, Aura Framework, SOQL, SOSL, WSDL, HTML, CSS, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Production environment, Eclipse IDE Plug-in, GIT.

Sr. Salesforce Admin/Developer

Confidential, Chicago, IL

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Performed the role of SalesForce.com Developer and Administrator in the organization. 
• Developed Visual force pages, Apex classes to allow the customers to register, login and submit their service requests.
• Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience. 
• Worked with Salesforce Communities which provides Quote-to-Cash solutions using Apttus CPQ.
• Designed and developed Lightning Application on Force.com Platform using Lightning Components with Aura Framework and Lightning Interface as user interface.
• Experience with Service Cloud including Service Console, Case Feed, Knowledge Base and Entitlements.
• Implemented Salesforce Lightning Components for small set of users within the organization. 
• Worked on Lightning Process Builder to consolidate existing workflow rules. 
• Responsible for writing Apex, Visual force code containing business functions.
• Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
• Implemented the complete case management solution.
• Integrated Salesforce with external master data using SOAP and REST API.
• Used Scheduled Batch Apex for processing large records.
• Written Apex Classes, Controllers, Extension Controllers and Triggers in the application for various Business/functional requirements.
• Implemented case management in Service Cloud console. Customized the console using Service Console toolkit and JavaScript.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Created Impressive designs with custom styling to bring dynamic versions of the components when setting up in lightning App builder. 
• Enhanced in Communities by adding new fields, field sets using Salesforce Lightning. 
• Developed UI/UX changes for better user interface using Salesforce Lightning Design system. 
• Created Workflows, Approvals, and Email alerts to meet different needs of application 
• Visual force Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visual force pages between Classic and Lightning. 
• Retrieved some data and its functionality from Third-Party API's and displayed within the Lightning.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Experience in building reusable UI components and pages with Lightning component framework. 
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Taken care while coding, not to hit the governor limits.
• Implemented Web-to-Lead and converted Lead to Custom Client Object.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones. 
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming. 
• Experience in modifying Visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features. 
• Created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder. 
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning. 
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Assisted in creating certain Summary Reports and Dashboards to the business team.

Environment: Saleforce.com platform, Force.com, Apex Language, Visual force (Pages, Components, Controllers & Extensions), Lightning Design System, Aura Framework, Lightning App Builder and Lightning Components, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Apttus CPQ, SOQL, SOSL, SOAP, REST, JQuery, HTML, CSS,JIRA(6.6).

Salesforce Integration Consultant

Confidential, Charlotte, NC

Responsibilities:

• Responsible and active in the analysis, definition, design, implementation and deployment of full software development life-cycle (SDLC) of the project. 
• Created various RAML resources to implement REST Based APIs as a part of project implementation. 
• Developed Restful web services using MuleSoft Anypoint studio. 
• Responsible for building integration processes integrating cloud-based applications (SaaS/PaaS), and On-Premise Enterprise Applications. 
• Worked on Mule Soft Any Point API platform on designing and implementing Mule API's. 
• Proficient in Data Integration from Traditional Applications to Sales Force Using REST/SOAP API. 
• Involved in the end to end Development of Projects covering all phases of Software Development Life.
• Implemented Contract management and revenue management with using of APPTUS CPQ.
• Created SOAP and REST based service interfaces using Mule ESB Anypoint Platform and delivered fast, reliable and scalable integration API codes. 
• Implemented data transformations using Data Mapper and Data Weave in Any point studio. 
• Used various testing tools such as Postman, Soap UI Console. 
• Created REST API using RAML and developed flows using APIKIT Router. 
• Coordinated with various development teams and the testing teams for end-to- end testing in various environments. 
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used Mule Data Mapper, Custom transformers for mapping flat file structures to Salesforce interface structures. 
• Created an Apex class to handle the post sandbox refresh for the system. 
• Extensively worked on the Metadata APIs from Salesforce to modify the several settings using the post sandbox refresh Apex class. 
• Maintained Remote Site settings, Workflow Activations, field update deletion and modification from the single Apex class using respective metadata APIs for the same. 
• Involved in data migration and integration using Data Loader.
• Unit and integration testing for new requirements and get the UAT from the business owner
• Integration of Salesforce CRM with external applications using Web Services, Metadata API, SOAP and REST.
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, Sales Forecasting, and Wave Analytics. 
• Performed one-way integration and bidirectional integration of App Exchange applications with Salesforce.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Responsible for maintaining and updating Integration Strategy based on current and future Integration needs across all platforms.
• Developed Integration Reference Architecture with patterns and governance model including exception processes to deviate from standard patterns. 
• Resolved system issues with ticket services and bug fixing. 
• Designed, Developed, Executed and Maintained Automated Test Scripts using BDD (Behavior Driven Development) and TDD (Test Driven Development) testing framework.
• By using Java script, created custom buttons and executed controllers to achieve the functional requirements. Intensely worked with Apex, Triggers, API integration. 
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing and UAT Environment. 
• Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce

Environment: Salesforce.com Platform, Web Services, Mule ESB, Anypoint Studio, CloudHub, Apache-Maven, RAML, API, AJAX, XML, JSP, HTML, CSS3, SQL, PL/SQL, JavaScript, Web logic, APPTUS CPQ, TOAD, Oracle, SOAP UI, Windows XP & Linux, Apex, Force.com, Triggers, API integration, Workflow & Approvals, Reports, Custom Objects, Custom Settings, Email Services, Security Controls, SOAP, API, Chatter, Sandbox data loading, Git, DML Query, Apttus CLM and Web Service Integration, Metadata API, SaaS/PaaS.

Sr. Salesforce Admin

Confidential, Hoffman Estates, IL

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Interacted with business users to revise and renew Software System Requirements, Business Process Requirements.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, and Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Responsible for Requirements gathering, Analysis, Data Modeling and create design document. 
• Worked on various Salesforce.com standard objects and custom objects. 
• Designed and deployed Apex Triggers for various functional needs in the Application. 
• Migrate the data in excel sheets into CRM using Import/Export Wizard and Data Loader. 
• Actively participated and provided feedback in a constructive and insightful manner during daily Stand up meetings and weekly Iterative review meetings to track the progress for each iterative cycle and figure out the issues.  
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates and also have knowledge in bulk emailing users
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings. 
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation. 
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals
• Maintained and gave permissions to communication templates based on Profiles. 
• Worked on data migration from databases to SFDC using Data Loader. 
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Created custom Reports based on business need and associated them to Dashboard. 
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Involved in writing Apex Triggers. Worked on migrating meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives. 
• Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis. 
• Worked towards preparation of requirements management plan, business and functional requirement documents. 
• Created data flow diagrams and process flow diagrams to facilitate better system understanding. 
• Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities. 
• Used SOQL with consideration to Governor Limits for data manipulation.

Environment: Saleforce.com CRM, Force.com, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, Profiles, Users, Public Groups, Permission Sets, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows  and Approval process, data loader.

SalesForce APEX Developer

Confidential

Responsibilities:

• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Configured new users, profiles, and implemented field level security.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries
• Generated Visual Force pages utilizing custom controllers to facilitate order entry and returns.
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Responsible for writing Apex, Visual force code containing business functions.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
•  Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements 
• Solely worked on e-bundling process to catch other requirements using every day apex batch jobs to bundle and send out weekly emails.
• Designed and Developed Apex classes, custom controllers and extensions.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Force.com, Saleforce.com (Pages, Component & Controllers), Workflow& Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Saledforce.com Data Loader, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Froce.com IDE, Apex Triggers, Apex Classes, Standard Controllers, Visulalforce Pages.

Salesforce Quality Analyst

Confidential

Responsibilities:

• Attended Joint Action Development (JAD) sessions with Business Analysts and Development team in requirements gathering and analysis.
• Identified the gaps in requirements at initial stages.
• Took the responsibility for EMEA Geo and delivered it without QA missed issues.
• Developed Test Scenarios and Test Cases by implementing testing techniques like Boundary Value Analysis, Equivalence Partition, All Pairs and Decision Tables.
• Prepared a Test suite for Regression and Smoke test.
• Maintaining automation test scripts.
• Worked on Validation Rules, Profiles and Permission sets for setting up test data based on functional requirements.
• Logged many defects as enhancements and attended defect triage calls (QRB) with development team and Business Analysts for defects closure.
• Created all types of Salesforce reports for daily status emails.
• Provided offshore team with necessary and KT and assistance whenever required. 
• Regularly participated in Technical and Used Case review meetings for various functionalities in the application. 
• Involved in User Acceptance Testing. 
• Scheduling daily stand-up call with Onsite teams. 
• Performed Test Plan/Test case review meetings during testing phase. 
• Performed execution of test cases manually using Application Life Cycle Management.
• Performed data validation testing, wrote test cases based on business scenarios. 
• Used MS Excel sheet for comparing the millions of records and its fields 
• Performed sanity / smoke testing for each release. 
• Maintained multiple versions of test sets and worked on regression testing. 
• Involved in all phases of SDLC. 

Environment: Salesforce.com CRM, Force.com, Eco Sign, Test Cases, Test Plan, MS Excel, MS Word, JIRA.