SUMMARY:

• Vibrant and self - motivated professional with over 8 years of experience in the field of Information Technology with 4+ years of experience in Salesforce.com CRM Platform as Developer/Administrator.
• Experienced in working with clients to map out their existing Business Processes to SFDC and providing system-based solutions that increase efficiency and reduce operating costs.
• Interacted with Customers for requirements elicitation and created BRD for Salesforce.com implementations.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Experience in writing Apex triggers, Visual Force pages, Apex controllers using the salesforce best practices.
• Experience in data exporting and importing using Import Wizard, Apex Data Loader.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow
• Extensive experience in development of Salesforce.com applications, designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Good experience in using Oracle, MS Access, MS Excel, SharePoint, SQL Server and SQL databases and Familiar with Stored procedures triggers and Functions using PL/SQL and AJAX.
• Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com
• Worked on Force.com sites.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and testing stages and reviewing the application
• Development experience in various platforms like MS Office, Visio documenting tool and salesforce.com Sandbox environments
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent work ethics, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Salesforce Outlook, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform Tools/Technologies HTML, CSS, JavaScript.

Tools: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, Reference Lookups etc.) Access.

Languages: Apex, Java, Java Script, HTML, XML, XHTML, DHTML, SQL

Documentation Tools: MS Office, MS Visio Pro.

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, San Joe, CA

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed a web-to-lead functionality which directs leads to Sales force CRM.
• Wrote Custom Formula fields and Validation rules.
• Developed custom wizards for case management and opportunity management using Visualforce pages and Custom controllers.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Implemented Data segregation through Record Types and Field level security.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed time dependent workflows as per the requirement.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Created multiple Visualforce pages for various requirement needs.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created Visual Force pages using custom Controller to develop the functionality of updating multiple records on SFDC Designed various HTML Email templates for Auto-Response to customers.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using Data Loader.

Environment: Saleforce.com platform, Salesforce Unlimited Edition Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Sales cloud, Service cloud, Custom Tabs, Email Services, Security Controls, Apex language, Java Script, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in and Windows 7.

Confidential, Mountain View, CA

Responsibilities:

• Worked on Talent Profile application which is a customized app where each object was a custom and developed on basis of Visualforce pages and Apex classes.
• Primary responsibilities included custom application development and integration in Sales cloud and Service Cloud.
• Worked on different applications using salesforce platform which are developed based on Visualforce pages and Aura.
• Worked on release of Pilot 2 for the Recruit application which is completely build by using Aura Framework, in which most of the custom objects are from Managed Packages.
• Build the custom lightning components for the earlier release where involved in every 3 to 4 weeks of sprints.
• Involved in Sprint planning where interacted with the End users, Product Managers, Business Analyst which helped our team to get more understanding about the Functionality which intern helps easier in the Implementation side.
• Working in different environments like Source Tree version control, salesforce org is linked to Mavens mate and code has been written in Sublime which is easy to refresh metadata where most of the time developers will be working on same components.
• Code has been written for Client side and Server side for the functionality of Lightning UI Page.
• Involved in standup meetings which will occur for on alternate days in a week which helps will helps developers to know what they are working on or what they should be working on.
• Worked in an environment where we can have meetings with the End Users and Product managers at any point in the Sprint weeks, which helps more to know overall applications.
• Worked on Security models and permission sets are implemented in the Apex classes for Talent Profile where most of the profiles cannot able to view others.
• Built the application in a secure way by using SSO Logins through VanityURL which helps Employees to get to land on their own profile page and a User account will be created for their first-time login automatically which was handled by the code.
• Worked on Implementation which give assess for a profile not only viewing his own profile can also view the Employees profiles who are directly reporting to him.
• Created Process Builders and apex classes where used inside which helps to create a profile in the application who got recently promoted to a Director or above level.
• Involved in all the Pilot releases and continuing works on next releases and corrects the major bugs which was found on earlier releases

Environment: SharePoint 2016, ULS, Bamboo Solutions, TFS, Office 365, SharePoint Designer, JQuery, JavaScript, html, AngularJS, Visual Studio 2013, Project Server, JQuery, JavaScript, HTML

SalesForce Developer/Admin

Confidential, Chicago, IL

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE.
• Created Custom Objects and fields for transactional and contractual information.
• Worked on assigning Roles, Profiles and Security setup.
• Providing consultation to other application developers and administrators.
• Designed, Customized and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created and customized dashboards and reports also scheduled and maintained them as per the requirement.
• Extensively uploaded data using APEX data loader for Accounts, Contacts and other custom objects.
• Designed various Visual Force Pages to capture various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Implementation of Email to Case functionality which enables the end users to create a case by themselves by sending an email to the support service.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.

Environment: Salesforce.com platform, Apex Classes, Controllers, Java script, XML, SOQL, Force.com Eclipse IDE, Apex Explorer, Visual force and SOQL

Salesforce Developer

Confidential, Phoenix, AZ

Responsibilities:

• Developed pilot functionalities of related lists into lightning components for classic salesforce.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Visualforce pages, components for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.
• Involved in two-way data integration between SQL Server and Salesforce using .Net web Service.
• Involved integration of their legacy system with Salesforce CRM through web services based on BULK API
• Implemented a functionality to accommodate UK as a part of an existing EMEA Process.
• Worked on Salesforce portal to stabilize the existing system by enhancing - restructuring the APEX code.
• Worked on several DocuSign documents used by various business teams.
• Worked on setting up Hoopla AppExchange application which helps derive better sales via gamifying the process.
• Helped the team to get Org wide test coverage above 90%.
• Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.
• Worked on Inside Sales and Demand Tools App-Exchange applications to make Salesforce.com instance effective.
• Implemented Marketo in detail to setup for users in such a way those campaigns help users to evaluate each marketing activity.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.
• Coordinated in cross-functional teams.
• Managed with vendor partners and formulated optimal solutions for integration.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.
• Configured Service Cloud for internal support agents for case support. rked on Call Center Software Administration and Salesforce.com Integration Support (CTI).

Environment: Saleforce.com platform, Data Loader, ANT Migration Tool, Data Loader, SQL and Eclipse IDE Plug-in, Sublime text.