SUMMARY:

• Overall 6+ years of professional experience in the IT Industry as Software Developer, which includes 5+ years of experience in Sales force CRM and Force.com platform as a Developer & Administrator and around 1+ year on Java/Web Technologies.
• Developed Custom Objects, Custom Controllers, Administration, Configuration, Customization, Implementation, Data Migration and Support of Sales force CRM.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Worked with Visualforce Pages, Batch Jobs, Triggers, Process Builder, SOQL queries, and SOAP based Web Service Integration.
• Developed Validation Rules, Workflows and Approval Processes for Automated alerts, new Tasks, field updates, and Email generation according to application requirements.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data migration and management in bulk.
• Work experience in Designing of Custom objects, Custom fields, Role based page layouts, Custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual force Pages, Snapshots, Dashboards, Apex Classes, Controllers Triggers, and various other components as per the client and application requirements.
• Developed Web - based applications based on Java and J2EE technologies like Servlets, Java Scripts, AJAX, XML, HTML, CSS, Scribe Application.
• Extensive Experience in Sales force Integration with in house legacy systems using Web Services API like Rest, Bulk and Soap and third-party tools like Cast Iron and Pervasive Data Integrator.
• Experience in working with Salesforce developer toolkit (Apex, Visualforce, force.com IDE, SOQL and Webservices/ Metadata API).
• Performed overall roles like SFDC Analyst, SFDC Developer, SFDC Administrator, and Production Support.
• Implemented Pick lists, Dependent pick lists, Lookups, Junction objects, Master detail relationships, Validation and Formula fields to the custom objects.
• Worked closely with business users to enable business process using SFDC.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• Experience in working with Eclipse IDE with Force.com plug-in environment for writing business logic in Apex and Visualforce pages.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Pleasant experience on Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots.
• Experience in integrating with external systems using SOAP API, Rest API.
• Expertise in developing, deploying and integrating Salesforce.com CRM.
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries.
• Performed administration activities for SFDC system configuration, Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Extensive experience using declarative features like validation rules, workflows, Approval process, Escalation Rules, AppExchange sharing rules automation for satisfying complex business process automations.
• Proficiency in Salesforce Administration tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries. Experience in writing SQL, Oracle and MS-SQL, MySQL Server.
• Experience in all phases of Software Development Life Cycle, quality management systems and Agile(Scrum) project life cycle processes.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce.com, Sales cloud, Service cloud, Chatter, Communities, Service Console, Apex, SOQL, SOQL, Visual Force (Pages Components), Triggers, Batch Apex.

Programming Languages: Apex, Java, C++.

Salesforce API Tools: Force.com Eclipse IDE, Force.com Migration Tool(ANT), GIT.

Data Migration Tools: Apex Data Loader, Import/Export Wizard.

Deployment Tools: Change Sets, Force.com IDE, Force.com Migration Tool(ANT), Work Bench, Jenkins.

Web Service: REST and SOAP API.

Operating Systems: MS Windows, UNIX, LINUX, Mac OS-9/10.

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, Rockville MD

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.
• Wrote Java scripts to enhance look and feel of the Salesforce Custom Pages.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Implemented Email to lead, Web to Lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Worked on automating command prompt Apex Data loader for loading .CSV files into salesforce.com
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed complex validation rules, formula fields according to the application requirements.
• Handled the client side requests with Java script and Jquery without sending the post request to the salesforce server in visual force pages.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Integrated Salesforce.com with an external application using SOAP/REST based web services.
• Worked on Salesforce workbench to perform SOQL and other DML operation like Data Loader and Query Editor in developer console.
• Extensively worked in the performance tuning of programs, ETL procedures and processes.
• Developed with SOQL, SOSL, DML queries to fetch data from salesforce object model database.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Developed Test cases for Unit Testing of the Mappings, and was involved in the Integration Testing.
• Involved in fallout analysis and fixing the issues. Technical knowledge on MDM concepts and implementation of De-duplication process.
• Worked on web Services with SOAP API and REST API to make call outs and expose Salesforce functionality.
• Worked extensively on Designer, workflow manager to create, sessions, workflows and monitor the results and validate them according to the requirement.
• Worked and maintained the front-end functionality of the Website from scratch Using HTML, CSS and Java Script.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Used the sandbox for testing and migrated the code to the Production environment after testing.
• Successfully moved the Sessions and Batches from the development to production environment.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Hoovers.

Salesforce Developer

Confidential, Minneapolis, MN

Responsibilities:

• Interacted with various business team members to gather the requirements and documented them.
• Actively involved in documenting software requirements, business requirements and translated them to technical requirements.
• Worked extensively on Accounts, Contacts, Opportunities, Leads, Campaigns, Activities and Customized Objects for Layouts based on Role hierarchy, record types and validation rules. Developed APEX Classes and APEX Triggers for various functional needs in the application.
• Created data validation rules and formulas as per business requirement.
• Designed & Developed Apex Classes, Apex Triggers, Visualforce pages, SOAP & Rest APIs.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Worked with objects like Accounts, Contacts, Leads, Campaigns, Cases, Opportunity, Reports, and Dashboards.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL, SOSL and DML queries.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with various Salesforce standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards.
• Involved in creating macros to meet the requirements, data dictionaries and maintained metadata for each model.
• Used Apex Data Loader to insert, update, and bulk import or export of data to/from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Managing Sandboxes and moving metadata between sandboxes using Change Sets.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Actively worked on building dashboards which included huge csv data loads from RDB and merged with the data in Salesforce
• Creating trigger on products and push all the changes (Create, Update, Delete) to woo commerce site using woo REST API.
• Involved in the Data Transformation and Data Cleansing activities by transferring the data to the external system using Informatica on Demand.
• Perform mass update to update the data in SFDC using Demand Excel spreadsheets using Apex Data Loader.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed Apex Classes, Controller Classes, Apex Triggers, Visualforce pages for various functional needs in the application.
• Worked in all phases of Software Development Life Cycle, quality management systems and Agile(Scrum)project life cycle processes.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Effectively implemented all the requirements as documented and migrated code to the testing environment.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Developer

Confidential, Des Moines, IA

Responsibilities:

• Involved in various stages of the system from requirement gathering to analysis, documenting the gap between the requirement and the system.
• Worked on various salesforce.com standard and custom objects on the marketing side like Leads, campaigns & Accounts.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created custom report & Dashboards for service center to determine the number of call received, made and dropped.
• Performed customizations by creating the Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps
• Built the organization's Role hierarchy by adding the roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound messages to manage the Workflow and Approvals.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Extensively involved in data migration from three legacy systems to Salesforce.
• Installed and deployed Organization View, a Force.com AppExchange tool that allows users to create visual org charts and update them in Salesforce CRM using drag-and-drop functionality.
• Involved in Integration with Service Max to provide the Customer Support. Worked on developing the web services classes, WSDL using Apache Axis. Developed Web Services to retrieve data from legacy systems.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Implemented security and sharing rules at object, field, and record level for different users at various levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Customized company profile, Security Controls and communication Templates of the organization as per the organization requirements.
• Maintained and communicated system metrics to track trends in usage and data integrity

Environment: JDK 1.6, J2EE, Spring Framework (3.0), JAXB, AWS, Web sphere application server 8.0, Web Services (Soap and Restful), XML, Oracle, AJAX, HTML5, CSS, Java Script, JQuery.

Java/J2EE Developer

Confidential

Responsibilities:

• Design the System using MVC and J2EE Design Patterns.
• Writing Technical and code documentation, performing code reviews, mentoring the team, enhancing system performance, configuration, unit and system integration, and performance testing.
• Implemented the design using Spring, Hibernate, EJB and Oracle as backend.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on creating Validation rules and Work flows for different standard and custom objects to validate business data and logic respectively.
• Developed presentation layer using HTML, CSS, JSP and Ext Java Script.
• Developed front-end screens with JSP, JSON and proprietary UI framework.
• Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured apex data loader.
• Developed Web Services using SOAP, WSDL and XML.
• Extensively used Hibernate in data access layer to access and update information in the database and used DAO framework to abstract the application layer from the database.
• Involved in testing and debugging the code manually.
• Actively participated in production support using Jira bug tracking tool.
• QTP 11 has been used for automation development of this framework and development and defect analysis has been done on the same using Quality Center/Application Lifecycle Management (QC/ALM 11).
• Automation testing for recording, extraction and validation phases has been in place and have developed framework for database record validation between different available and needed schemas.
• Handling Support Issues.
• Used Maven tool to build and deploy the application
• Used CVS for version controlling and Log4J for logging.

Environment:Java/J2EE, JDK 1.6, JDBC, JSP, Servlets, HTML, CSS, AJAX, EXT-JS, JMS, Web Services, Axis 1.4, XML, DOM Parser, JNDI, JSON, Spring 1.2.7, Hibernate 3.2.5, Eclipse, Restful Webservices, Oracle 10g, Apache HTTP Client, Log4J, Jira, JBoss 4.0.4, Eclipse, Windows, UNIX, Maven 2.0.5, CVS.