PROFESSIONAL SUMMARY:

• Over 7+ years of IT experience in Salesforce.com Administration and Development with hands of experience using Java technologies.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and force.com IDE.
• Endured in designing and developing Apex Classes, controller classes, Apex triggers and batch Apex for various functional needs in the application.
• Knowledge on new release of lightning components.
• Worked with Approval Processes, custom Tabs, custom reports, and report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, and Dashboards .
• Leading the analysis and business requirements gathering to develop detailed functional requirements, clearly stating project scope
• Worked with Sales force to understand lightning limitations and workarounds
• Expertise in salesforce.com platform by designing the required entities like custom objects, creating the relationships/junction objects like lookups, Entity Relationship data model, Roll - up summary, Pages, and Interfaces .
• Experience with Lead Management, Case Management and Customer Portal.
• Experience in creating Validation Rules, Approval Process, workflows for auto lead routing, lead escalation and Email Alerts.
• Experience in Salesforce.com application setup activities and customized the applications to meet the functional requirement of the organization.
• Experience in creating and manage workflow rules, field updates and email alerts.
• Good experience in Mass imports and exports of data using Import wizard and Data Loader.
• Good work experience on Notification services in setting up the Scheduled jobs and alerts.
• Experience in exporting the data to Excel Files and Text Files from database.
• Experience in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class Apex Web Service, Partner WSDL Enterprise WSDL, Visual Force Page, Component Controllers and S-Control.
• Extensive experience in preparing the application over view, run book, system documentation and user manual.
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Basic knowledge of Adobe Flash, Service Cloud and Sales Cloud and Chatter.
• Experience in cloud technology and on-premise infrastructure integration for Salesforce.com.
• Experience in Unit Testing, Test Coverage and Code Review.
• Excellent hands on experience with XML, XSL, XML Schema, HTML, and CSS.
• Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce.com Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual force Pages, Data Loader, Reports, Dashboards, Force.com IDE, and Eclipse

Languages/Methodologies: Apex, Visual force, C, XML, UML, JavaScript, Agile, N-tier Architecture, Java, J2EE

Programming Languages/ Web technologies: Java, JavaScript, HTML,CSS, XML, DHTML, C, C++, Network Programming

Documentation Tools: MS Office, XML, HTML, MS Visio Pro

Operating Systems: Windows 2000/XP Pro/Vista/7/8, Windows Server 2003/2008, Linux, UNIX

PROFESSIONAL EXPERIENCE:

Confidential, MN

Salesforce Developer

Responsibilities:

• Worked with teams and business partners to identify practical solutions through existing and/or new business systems technology, responsible for the administration and ongoing support of the application in cooperation with the business and areas of IT.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented and configured Salesforce Lightning UI.
• Worked with Sales force to understand lightning limitations and workarounds
• Designed and customized visual force pages using extension controllers, custom controllers and standard controllers.
• Developed Apex triggers, asynchronous classes, test methods to achieve users desired functionality
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Resolved technical and functional issues with the technical administrator.
• Responsible for performing administrative functions in SalesForce CRM such as create/modify picklists and lookup fields.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Lightning, Apex Language, Visual Force Pages, Component Controllers, Data loader, HTML, Java Script, Workflows Approval process, Reports, Eclipse, Force.com.

Confidential, CA

Salesforce Developer

Responsibilities:

• Maintained multiple user roles, security, profiles, Workflow rules, etc. Supported and trained new end users on the salesforce.com application.
• Customized different page layouts and assigned them for different profile users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among the objects.
• Worked on various salesforce.com customizations, standard objects and created the customized business objects screens and views.
• Developed and configured dashboards, reports and report folders for different user profiles based on the need in the organization.
• Customized user roles, role hierarchies, profiles and shared the settings to ensure that the protected data is available only to the authorized users.
• Designed and deployed the custom objects, custom tabs, validation rules, auto-response rules, page layouts and Visualforce pages to suit to the needs of the application.
• Configured Workflows and approval processes to enhance business logic.
• Used picklists, dependents picklists and recorded types to enforce the data quality.
• Created queues, public groups and email templates.
• Responsible for testing the development work done by off-shore and make sure they comply with the requirements.
• Used the data loader for inserts, updates, and bulk import or export of data from the salesforce.com subjects. Used it to read, extract and load data from comma separated values CSV files.
• Review the test cases provided by the QA team, and providing feedback.

Environment: Salesforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, RTC Tool, Force.com IDE, Exact Target, DrawLoop, DocuSign, REST Web Services, Reports and Dashboards.

Confidential, Aliso Viejo, CA

Salesforce Developer/Adminstrator

Responsibilities:

• Administered and supported CRM application for 500 users in marketing, customer service and sales.
• Developed Apex Triggers, Apex Classes and Test Methods and maintained roles, profiles and user accounts
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Implemented the requirements on Salesforce.com platform.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Used Data Loader for data management in force.com platform.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Configured business rules and implemented complex business rules in Sales force for complex workflows.
• Developed Salesforce.com sites and customer portal for various organizational units and partners.

Environment: Salesforce.com (SFDC, CRM Provider), Custom objects, Layout, Apex API, SOQL (Sales Force Object Query Language).

Confidential

Salesforce Administrator

Responsibilities:

• Perform analysis of existing systems and documented the related business concepts, process flows, data elements definitions and calculations, and screen and report layouts.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Hands on experience with case management.
• Managed Auto response rules if customers approached beyond the business hours.
• Configure and test standard and custom Salesforce objects including objects having multiple record types and page layouts.
• Designed junction objects and implemented various advanced fields like Pick list , Custom Formula Fields , Field Dependencies , Validation Rules , Work Flows , and Approval Processes for automated alerts.
• Created various custom Reports and Dashboards to measure the performance of the Org.
• Created Users and assigned them Roles, profiles, permission sets accordingly.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Achieved import and export operations to load customer data and other master data adopting data loader.
• Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
• Provided support for ongoing salesforce.com maintenance and other administration services including periodic data cleansing, workflow and approvals.

Environment: Salesforce, Apex Data Loader, Mozilla Firefox, Internet Explorer, Custom Tabs, Email Services, Windows XP .

Confidential

Java developer

Responsibilities:

• Involved in Analysis and Design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Design & Development of technical specifications using design patterns and OO methodology.
• Developed presentation tire using HTML, JSP, Java Script, and JSF .
• Involved in the Configuration, development and deployment of EJBs, and JSPs & Servlets in Web logic Test Environment
• Developed Database Access Objects (DAO) using the Spring Hibernate Support and using Hibernate Query Language (HQL).
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files.
• Control Layer is implemented using the Struts Actions classes like Action, DynaAction and Mapping Dispatch Action classes .
• Designed and Developed of session Beans of implementing Buisness logic.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts, JSF, JavaScript, Java 1.4, Struts, Hibernate, Spring, Web Services, EJB, Servlets, XML, IBM DB2, IBM, IRAD, CVS, WinCVS.

Confidential

Java developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP .
• Responsible for Coding using JSP, Java Servlets, Struts and XML
• Implemented Model View Control (MVC) architecture using Struts Framework
• Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component
• Responsible writing JSPs, Data Beans
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Used Ant tool to build and deploy application on Tomcat Server .
• Writing procedures and Packages for Report Generation using Oracle as Database.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files .

Environment: Java, JSP, Servlets, Struts, XML, JDBC and Servlet, ANT, Apache Tomcat 4, Java Script, XML, DB2, JUNIT, Eclipse.