Salesforce.com Administrator/PSA Support/ BA Resume

SUMMARY:

Areas of Experience Global Business Global Finance Managerial Finance Management Information Systems Financial Accounting Managerial Accounting Communication Skills Verifying Good Resumes Conducting Interviews Phone Screenings Sales Reference and Background Checks Opening and Closing Opportunities using Salesforce.com Salesforce.com Excel PSA Worked in the marketing field as an intern
Experience with salesforce.com, assisting account managers
Experience in closing opportunities in salesforce.com
Strong communication skills
Experience in opening opportunities in salesforce.com
Running reports in salesforce.com
Experience with BA work involving reading reports and spreadsheets to determine future income and losses
Research information and analyze to improve business models
Experience with PSA (Professional Service Automation)
Strong leadership skills
Strong experience in Excel.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce.com Administrator/PSA Support/ BA

Environment : Salesforce

Tools Used : Salesforce.com, Excel, PSA

Responsibilities:

Worked on system called PSA (Professional Service Automation)
Created Users in System
Managed Timecards (corrected and errors users needed)
Handled many different types of resource requests within the system (Currency change, Sales org change, etc.
Helped educate new users to familiarize them with the system.
Reviewed reports to see what was gained and lost by the company.
Provided information to correct problems with current business model
Researched business problems
Analyzed information to improve projects

Confidential

Salesforce.com Administrator/ BA

Environment : Salesforce

Tools Used : Salesforce.com

Responsibilities:

Closed and opened opportunities.
Helped sales team with any issues they had, normally correcting issues with information in salesforce.com
Reviewed SPO’s and contracts with information in salesforce.com to make sure it was correct, would then close and forward to finance.
Put together reports on salesforce.com for account managers.
Add and deleted accounts when new clients were acquired and lost.
Analyzed information to improve business models
Reviewed reports to determine reason for future profit or loss in certain projects

Confidential

Technical Recruiter

Environment : JAVA, J2EE, My SQL, PL/SQL

Tools Used : Dice, Monster, Vendors

Responsibilities:

Recruited for Client based positions, mainly for Confidential and Freddie Mac
Did basic HR Requirements such as format resumes
Responsible for keeping a database for all referrals that come in and that are placed.

Confidential

Manager

Responsibilities:

Confidential

Environment : Marketing Department

Intern

Responsibilities:

Confidential

Manager

Responsibilities: