SUMMARY:

• Over 9+ years of Extensive experience as an IT professional, committed to maintain cutting edge technical skills and up - to-date industry knowledge.
• 5+ years of Extensive experience in Salesforce CRM and Force.com platform with proficiency as Developer and Administrator.
• Extensive hands-on technical experience in all stages of Software Development Life Cycle (SDLC) including design, analysis, development, build, testing, deployment, etc. for various business processes & applications.
• Hands-on experience in SFDC administrative tools likeUser Management, Roles, Profiles, Security and Sharing Rules, Creating Reports and Dashboards, Set up Business process Reassignment of Leads, Cases, opportunities based on change in owners, Implementing Account and Contact Hierarchy, Implementation of Territories.
• Extensive Experience in SFDC development using APEX Classes, APEX Triggers, Visual Force pages, Controllers, Writing Workflows, Integration with end-to-end product development experience on Force.com platform.
• Hands on experience in writing SOQL and SOSL Queries in Developer Console and in Apex classes to retrieve data in Salesforce.
• Proficiency in Data Integrations with third party applications like Oracle, Bitly, Maps and Pingdom etc. using Web Services -SOAP and RESTbased APIs.
• Good at Migration of the customer data from other applications such as Excel, MS outlook, Legacy Systems etc. using Import Wizard and Data Loader.
• Experience with Sandbox and Production Environments, also with Eclipse IDE, Force.com Plug-in Environments.
• Implementation of Visual Flows for automatic sales and service process in Sales Cloud and Service Cloud.
• Good Experience with APTTUS CPQ (Configure Price Quote) tool.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Creating detailed process documentation and deployment process on issues for future follow ups.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java and web technologies like HTML, CSS, XML, JQuery, AJAX and JavaScript.
• Hand-on experience in Data warehousing using Informatica 9.1Power Center Client tools - Mapping Designer, Repository manager, Workflow Monitor and Server tools - Informatica Server, Repository Server manager
• Extensive experience in SQL, PL/SQL programming, stored procedures, triggers and Query optimization with various relational systems like Oracle, SQL Server, MS-SQL and MySQL
• Exceptional problem solving and sound decision making capabilities, recognized by associates for quality of data, alternative solutions, confident and accurate.
• Experience on Telecom, logistics, Banking and Health Care domain.

TECHNICAL SKILLS:

Salesforce Technologies: Apex language, classes/controllers, Triggers, SOQL, SOSL, Visualforce Pages, Components and controllers, Apex web services (SOAP, REST API), Apex Data Loader, cloud Testing, S-Controls, Workflow & Approvals, Chatter, Dashboards

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), App Exchange Tools, RIVA, Mavernsmate, Apttus CPQ

Programing Languages: C, Java, PL/SQL, SQL, APEX, Visualforce

Web Technologies: HTML, CSS, JavaScript, JQuery, XML, JSON, AJAX, Servlets

ETL Tools: Informatica Power Center 9.1 (Designer, Workflow Manager/Monitor, Repository Manager and Informatica Server),IDQ,MS SQL Server.

Databases: MS-SQL Server 2000/2005/2008, Oracle 10g/9i/8i, MS Access 97/2000, DB2 v8.1, NoSQL Database, Netezza

Operating Systems: MS Windows, Linux, Sun Solaris, UNIX

Tools: MS Office, MS Visual Studio 2015, Microsoft Visio, Jitter bit Data Loader.

PROFESSIONAL EXPERIENCE:

Senior Salesforce Developer/Admin

Confidential, Raleigh,NC

Responsibilities:

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed and deploys ad hoc Salesforce.com reports and dashboards.
• Created Workflow Rules, Approval Process, Validation Rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Visual Force pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Involved in workshops and discussions on gathering requirements from Business Users to understand and design their sales process
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Implemented search, filtering, and tagging features on page layouts to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Experience with maintain user roles, security and profiles.
• Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements.
• Developed new Reports and Dash Boards to fulfill day to day operational needs.
• Worked on managing user groups as part of application administration and support.
• Involved to extensive unit testing to capture issues and bugs before the code is migrated to Production.
• Involved in monitoring the down time and support for production and events portal..
• Worked with groups, participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.

Environment: Salesforce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce.com sandbox.

Salesforce Developer

Confidential, Augusta, GA

Responsibilities:

• Working as enhancement team member and performing the roles of Salesforce.com Administrator and Developer in the organization
• Implemented data migration and integration between legacy system and Salesforce CRM using Informatica on Cloud.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Involved in SharePoint to Salesforce Automation Process (SAP) integration.
• Created APEX Controller for Salesforce Lightning Experience.
• Added Lightning Component to Lighting Pages and Record Pages.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Responsible for performing administrative functions in Salesforce CRM like creation and modification of picklists and lookup fields.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Experience in using meta-data migration tools like Import Wizard, Data Loader and jitter bit.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services, API, SAP, Salesforce CPQ, Force.com Explorer, Lightning, Marketing cloud Admin, Marketing cloud Integration, Agile Development Methodology.

Salesforce Administrator

Confidential, Fort Lauderdale, FL

Responsibilities:

• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Implemented various advanced fields including Picklist fields, Master-Detail Fields, Custom Formula Fieldsand defined Field Dependencies for custom Picklist fields.
• Extensively worked on development activities using apex code in terms Apex triggers, Apex classes, batch apex classes and schedule class.
• Managed ongoing support requests and administrative needs of users.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Queried Salesforce Database with SOQL & SOSL queries available in Force.Com platform.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Participated in ETL profiling process.
• Creating mappings with different transformations like Parser transformation, Standardizer transformation, Address Validator in Informatica developer (IDQ) tool.
• Involved in extensive performance tuning by determining bottlenecks at various points like targets, sources, mappings, sessions or system, this led to better session performance.
• Analyzing the source data and deciding on appropriate extraction, transformation and load strategy
• Developed number of Complex ETL mappings to load data into Dev/QA and Data warehouse target.
• Analyzed the source data coming from different sources (Oracle and Flat files) and worked on developing ETL mappings
• Work on troubleshooting data integration errors and identifying the data issues between data sources/targets
• Handle end-to-end process integrations, customization, maintenance and deployment.

Environment: Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE, Informatica Power Center 9.1, Oracle 10g, MS SQL Server 2008, UNIX Shell Scripting, Putty.

Salesforce Admin/Developer

Confidential, Raleigh, NC

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Custom Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the Mail Merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Developed Client side pagination process with all the details.
• Created Labels to set the predefined values for the client side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Complete bulk imports of data using Apex DataLoader.
• Deployed the code developed in the Development Sandbox to the Test Sandbox and then to Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, .NET Framework, Web Services API, Oracle EBS, Oracle on Demand, Oracle Fusion Middleware, SOA, Siebel.

SalesforceDeveloper

Confidential, Dallas, TX

Responsibilities:

• Created various Profiles, Role, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Experience in AML and Enterprise Risk and Compliance processes, tools, and data
• Developed business documents for Salesforce.com Custom objects.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow rules, List Views, Custom Reports & Dashboard.
• Set up Data Security for the users.
• Used Data Loader to Import Data from Legacy system.
• Worked with developer to build and validate Conceptual, Logical & Physical Data Model and Integration touch points Requirements.

Environment: Force.com platform, Apex Language, Visual Force, Data Loader, HTML, JavaScript, Apex Triggers, Web Services, Reports, Chatter, Standard objects, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

System Engineer

Confidential

Responsibilities:

• Developed many JSP pages, used JavaScript for client side validation.
• MVC framework for developing J2EE based web application.
• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application.
• Developed the User Interface Screens for presentation using Ajax, JSP and HTML
• Created and maintained mapping files and transaction control in Hibernate.
• Eclipse used as Java IDE tool for creating JSPs, Servlets, EJBs, and XML.
• Design and develop Servlets, Session and Entity Beans to implement business logic and deploy them on the Web Logic Application Server.
• Written and debugged the ANT Scripts for building the entire web application.
• XSLT style sheets for the XML data transformations that included both mid-layer transformations (XML to XML) and final transformations (XML to HTML
• Developed web services in Java and Experienced with SOAP, WSDL.
• Used the JDBC for data retrieval from the database for various inquiries.
• Participate in client side and server side data validations using the JavaScript.

Environment: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL, Apache Tomcat, BEA WebLogic, XML, CSS, AJAX, Windows XP, Linux.

System Engineer

Confidential

Responsibilities:

• Analyzed the business requirement and developed app using Java and Mozilla XUL.
• Involved in development using spring, Hibernate and JSF Framework. Used ANT script for project deployment.
• Use case, design - class, sequence diagrams. User Interface design
• Application development using J2EE Architecture.
• Development of Java business components using the Struts framework.
• Involved in writing SQL queries for the application in Oracle.
• Coordinating with QA for testing
• Data modeling and ER diagrams
• Develop Functional Requirements Specification (FRS)

Environment: Java, J2ee, EJB, JSF, JMS, JPA, JAX-WS, JAX-RS, Web Service(SOAP, REST API), Spring, Hibernate, OWSM, SSO, ADF, WebCenter, Oracle SOA, Apex, UCM, WLST and Python, LDAP, NoSql and Sql..