SUMMARY:

• Exceptionally focused and reliable Salesforce Certified Admin with about 6 years of experience in the IT industry and an outstanding work ethic with “can - do” attitude and computer language knowledge base. Adept at explaining software development concepts and processes to a variety of professional and lay audiences in a clear and accessible manner. Able to work well independently or as part of a professional software development team.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization
• Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Leads, Campaigns, Reports and Dashboards and some custom objects.
• Have excellent knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Very familiar with wide range of languages and technologies such as Apex, Visual force, Java, JavaScript, HTML, CSS.
• Experience with IDE tools and Editors: Eclipse, Force.com Eclipse IDE Plug-in, atom, sublime, brackets and Notepad++.
• Experience in Data migration using Import Wizard and Apex Data Loader.
• Ability to write SOSL queries across multiple objects in SFDC database.
• Experience in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Very good knowledge of the deployment process in salesforce.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS:

Tools: Eclipse IDE, Apex Data Loader

PROGRAMMING LANGUAGES: Java, Apex, SQL, PL/SQL.

OPERATING SYSTEMS: Windows, iOS, UNIX

Testing Tools: Quality Center 10.0

Web Technology: HTML 5.0, CSS 3.

Bug Tracking Tools: Bugzilla, JIRA, Excel document

PROFESSIONAL EXPERIENCE:

Confidential

SalesForce.com Consultant /Administrator

Responsibilities:

• Designed and developed workflow rules, validation rules, and customizations within SalesForce.com.
• Ad-hoc creation of dashboards based on reports and key performance indicators for chief executives.
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Developed various Custom Objects, Tabs, and Components.
• Developed and configured various custom reports and Report folders for different user profiles based on the need in the organization.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Customize and configure the application as per client requests.
• Created links in Accounts and Contacts(SFDC standard objects) that connects to LinkedIn social network which helps to pull relevant profiles by using LinkedIn widgets.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Used the sandbox for testing and migrated the deployment instance after testing.

Environment: Force.com, Apex, Data Loader, Import Wizard, Visual Force Pages, XML, Triggers.

Confidential

SalesForce.com Administrator

Responsibilities:

• Participated and contributed in analysis and design of upgrade process.
• Documented code changes and unit test results per Best Practices.
• Analyzing the Requirements
• Design and Creation of Reports and Dashboards
• Implementation of Role Hierarchy
• Involved in Data Loading/Migration for, Leads, Accounts, Custom Objects using Apex Data Loader.
• Involved in writing System Test Cases.
• Involved in solving tickets raised by end users and support.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential

Helpdesk/QA/Admin

Responsibilities:

• Creating new users, setting up the PCs, creating secured login credentials.
• Setting up printer access, loan originating software (encompass) installations and creating the credentials.
• Application like Requirement gathering, Design, Analysis and Code development.
• Created test plans and wrote test cases for manual execution.
• Performed data validation to verify the accuracy of data item.
• Involved in Black Box testing of various in-house loan applications for mobile as well as desktop applications.
• Participated in standup meetings and other required QA meetings such as test planning retrospective, status and update meetings.
• Wrote and executed SQL queries to perform the back-end testing in the driver information database.
• Collaborated with developers, testers and end users to determine appropriate solutions and ensure all tasks adheres to the proper requirements.

Environment: Encompas, Eclipse, JUnit, MS Office Suite, Excel, Power Point, Outlook, MySQL, Quality Center, Java, Html, CSS