SUMMARY:

• Down - to-earth professional, innovative, results-driven, detail oriented, highly motivated with proven evidence of performance in negotiating contracts, managing employees, multi-tasking, with effective communication. Knowledgeable in business management, quality assurance and customer service with focus on providing the clientele with the highest quality of service. Attain credentials in business management, human resources, public policy and marketing.
• Implement and developed a Community Benefits Agreement (CBA) for proposal to DC government, developers and community leaders for the enhancement of the constituent’s livelihood and community.
• Negotiated million dollar contracts with public/private sectors, government, stakeholders and other consumers to improve the economic development, education, safety and security of the community.
• Executed incentive programs to recognize outstanding personnel and community leaders.
• Initiated and designed programs, meetings, events and seminars; such as, Safety Service Summit, Community Health & Wellness Celebration, Family In Need/Holiday Giveaway Program, Adopt-A-Block Program, Bridge Safety Program, Christmas Extravaganza and Community Meetings.
• Received multiple awards for outstanding performance in community outreach and development (DC Primary Care Association Distinguished Community Advocate Award).

PROFESSIONAL EXPERIENCE:

Business Manager/Co-Founder

Confidential, DC

• Responsible for the overall management and performance of WWC, to ensure that the resident's in the community receives positive change with enhancing their livelihood. Manage all activities, conferences, seminars and meetings for the Coalition to ensure relevant information is being distributed into the community, to stakeholders and businesses. Initiate fundraisers to provide and empower unfortunate youth and families with nourishment, clothing, assistance with housing and educational data that will increase their level of awareness and protection. Interact with stakeholders, community leaders, DC government and resident’s to negotiate contracts in regards to economic development, education, healthcare, safety and security for the betterment of the community. Organize, train and develop strategic planning and precision for temporary hiring of employees for community events.

Guest Services Usher

Confidential, DC

• Ensure that the patrons received quality customer services upon entering the ballpark. Worked closely with security and management to ensure unruly and ill behaved patrons were not disrupting others. Generate incident reports and provide to Supervisor. Assist and relieve ushers for break and/or other assigned task specified by Supervisor.

Family Service Counselor

Confidential, MD

• Facilitated and negotiated contracts for preplanning cemetery arrangements to ensure sales were generated on a daily basis through pre-need and at-need families. Oversee staff in absence of Assistant Sales Director to build a strong team environment and train on communicating efficiently and effectively with families.

Property (Manager) Assistant

Confidential, MD

• Provided daily operational oversight and quality control at a 400,000sf mix-use property; which consist of managing events; collecting and reporting cash flow from parking lot; negotiated vendor contracts; generated maintenance call tickets and monitor dispatch board for assigned properties. Strategically provide strong leadership and guidance to the merchants, vendors, personnel and external guest to accomplish ongoing development of real estate development and management of company. Performed and reported as needed fire inspections for retail spaces and interact with Senior Staff and Board Members for checks and balances for overall operating costs.

Administrative Professional

Confidential, MD

• Presented a wealth of administrative and staff support services at Telesec/Corestaff Temporary Services in order to coordinate and manage a variety of projects, programs and detail reporting to ensure accurate distribution of confidential information.

Office Coordinator/Contractor

Confidential, DC

• Coordinated liaison and advocacy services to Native American Tribes, Tribal Businesses, and Tribal Organizations with DC representation to abreast Tribes with current events of legislative laws that occur within the Executive, Legislative and Judicial Branches of the United States Government. Negotiated and arranged with hotel management to set-up accommodations, conferences, and other related business needs for guest Tribes. Cooperated in the implementation of the design and delivered administrative services for the building of the National Museum of the American Indian. Responsible for the accounts payable, invoicing and computer needs of the company.

Supervisor

Confidential, DC

Responsibilities:

• Develop and maintain accounting and statistical information for various departments within the organization. Perform Human Resources functions such as: Payroll, Process of Invoices, Work Time, Appraisal Performance, Benefits Administration, Recruiting and Training. Supervised and administer goals and objectives to employees and delegate daily workflow. Provided a work environment with a highly motivated team and implemented an incentive program. Develop, monitor, maintained and distribute Association’s home loaner pool equipment and kept track of incoming and outgoing hardware, software, fixed assets and other office supplies. Performed and reported results of annual physical inventories for all AARP sites.