SUMMARY:

• Over 13 years’ hands on experience in the IT Industry that includes 5 Years as Sr. Salesforce Developer, Salesforce Developer/Admin and Business Analyst, in Telecom, Healthcare, Finance, Insurance, Non - Profit Org, Software Consulting, IT Services and Technology domains.
• Contributed effectively in all phases of the System Development Life Cycle with emphasis in Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis, Software Development and Testing. Good Analytical, Interpersonal, Leadership and Management skills. Team Player having strong consulting and techno-functional skills.
• Goal oriented and aims to achieve the highest levels of customer and team satisfaction and maintains excellent professional relationship with customers and colleagues.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Strong SFDC knowledge and experience in salesforce.com configuration of service cloud, sales cloud with an emphasis on service cloud solutions.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.
• Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.
• Experience working with Salesforce.com sandbox, Service Max field service and production environments.
• Worked on Service max for customer service and Management
• Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com.
• Created many custom objects and custom fields in Lightning experience.
• Used Cast Iron WebSphere in Integration and migration.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visualforce pages, Web Service etc to achieve complex business functionalities.
• Working experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Extensive experience using Salesforce.com Administration and Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Involved in Integration using REST and JASON.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Strong experience in Salesforce.com and Force.com platform as Administrator and developer
• Experience in building reports and dashboards, customizing them as per user requirements
• Extensive experience in salesforce.com setup, configuration, and customization, Administration, Data Migration and Integration tools like Apex Data Loader
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules and Role based Page Layouts and Record Types, Approvals, Assignment Rules

TECHNICAL SKILLS:

Salesforce.com Technologies: Standard/Custom Objects, Workflows, Approval Processes, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Validation Rules, Record Types, Role Hierarchy, Page Layouts, Dashboards, Force.comIDE, Sales cloud, Service Cloud, Marketing Cloud, Exact Target, SAVO, Brainshark, Apttus CPQ Proposal Management, Process Builder, Visual Workflow, Translation Workbench, Communities (Customer Portal & Partner Portal) & Charter.

Siebel Technologies: Siebel e-Communications, Siebel 7.5.3 Marketing Management, Siebel 7.5.3 Call Center, Siebel 7.5.3 SFA, Siebel 7.5.3 Field Service, Siebel 7.5.3 eChannel & eService, Siebel 7.5.3 Tools, e-Script, JavaScript, Actuate Reports, AIX Ver 04, DB2Ver7, Windows2000.

Tools: & Technologies: Force.comIDE Plug-in(Eclipse), Apex Data Loader, Informatica, Force.com Platform (Sandbox and Production), App Exchange Applications.

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script

Languages: Java J2SE, C, C++, APEX, SQL, Jquery

Office Tools: MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS SharePoint and MS Vision.

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Methodologies: AGILE & Waterfall

Databases: Oracle11G, DB2, SQL Server & Database.com

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Developer

Responsibilities:

• Involved in gathering the business requirements for the forecasting, completed units & bid contracts
• Implemented Custom Approval processes, created Email Templates and Approval Page Layouts
• Worked on the Sales Cloud territories to implement, manipulation and Data Integrity tasks such as merging duplicate records and cleaning
• Implemented Salesforce Automation (SFA) for Campaign, Lead and Pipeline Managements
• Design ER models for various custom objects and used Visualforce pages to design the interfaces
• Developed Salesforce1 mobile application UI using Base Lightning components like buttons, tabs, badges, layouts, forms, currency along with event handlers
• Configured & developed the triggers, workflows, validation rules & having hands on the deployment process from one sandbox to other
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas
• Used workflows to govern data flow across various objects
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Involved in installing and configuring Managed and Unmanaged Packages

Environment: Force.com platform, Sales Cloud, Service Cloud, Apex Language, Triggers, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.comIDE, Workflow & Approvals, Reports, Custom Objects, HTML, Java Script, JQuery, Web Services, SQL Server

Confidential, Boston, MA

Sr. Salesforce Consultant

Responsibilities:

• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces
• Achieved comprehensive analysis of business practices and guided on ways to boost up the processes
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Achieved import and export operations to load customer data and other master data
• Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination
• Employed Data Loader to read, extract, and load data from CSV files
• Skilled on Case Management, captured cases from the company's website and customer emails
• Managed Auto response rules if customers approached beyond the business hours
• Toiled on Record Types, Validation Rules, Triggers and Page Layouts
• Designed workflow rules, time triggered tasks, email alerts, filed updates to enable business logic
• Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and vice-versa.

Environment: Force.com platform, Apex Language, Triggers, Visual Force Pages, Components & Controllers, Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Eclipse IDE Plug-in.

Confidential, Santa Monica, CA

Sr. Salesforce Developer

Responsibilities:

• Interacted with Business Team on day-to-day basis to translate the business requirement into functional requirements
• Created business rules to ensure the data integrity of the data alignment
• Created automatic field updates via workflows and triggers to satisfy internal compliance requirement of stamping certain data on a call during submission
• Created Visual Force Pages to override the standard functionality of New and Edit buttons
• Data load from Siebel to Salesforce.com as a part of the weekly run and ad-hoc
• Created profiles and implemented Object and field level security to hide critical information on the user profiles
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Designed, developed and deployed Apex Classes, Controller Classes, VF Pages and Apex Triggers for various functional needs in the application
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects
• Automated weekly rep call reports of submitted, saved and planned calls
• Created Department dashboards to provide Department Head's an overview of the reps monthly performance
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.

Environment: Force.com platform, Apex Language, Triggers, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Sr. Salesforce Developer

Responsibilities:

• Facilitated requirements gathering cross multiple vendors and organization; Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects
• Implemented the searching/tagging functionality, dependent/independent pick lists, validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application
• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Delta's SFDC implementations such as Sales Cloud, Marketing Cloud and Salesforce Chatter.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services per the functional needs of the application
• Auto- Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.

Environment: Force.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Approval Process, Eclipse IDE, Sandbox, JavaScript, Web Services API.

Confidential, Irving, TX

Salesforce Administrator/ Developer

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects
• Worked with developer to build and validate Conceptual, Logical & Physical Data Model and Integration Touch points Requirements
• Created email templates and inbound emails using Visual Force for clients and customers
• Enabled the Chatter to effectively communicate with the users in the Organization
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments
• Configured Custom Objects, Reports, List views, Formula Fields, Validation Rules, Assignment Rules and Workflows
• Used Data Loader to Import Data from Legacy system.

Environment: Force.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Approval Process, Eclipse IDE, Sandbox, JavaScript, Web Services API.

Confidential, Albuquerque NM

Siebel Administration and Production Support

Responsibilities:

• Troubleshooting performance issues (Check-In, Check-out) with Siebel repository, during Dev environment build phase.
• Configuration and validation of Siebel document servers to support generation of correspondence templates and proposals.
• Designed distribution of server components across clustered and load balanced environments based on hardware sizing.
• Responsible for day-to-day infrastructure support, troubleshooting, build migration, deployment of interfaces across all environments.
• Setting up predefined queries and worked with List of Values through EIM Process
• Work with DBA team, Siebel Expert Services and Windows administrators as needed
• Work with Conversion team to provide the environment required for data loads
• Migration of workflows (Export and Import) and Activating them
• Installation and Configuration of Siebel Servers 8.1.1.1 + Patch 8.1.1.4 for Development and QA environments.

Environment: Siebel 8.1.1.1, eFinance, Windows 2003 OS, Oracle, Siebel native Load Balancer, EIM,EAI,IBM MQ series

Confidential, Atlanta, GA

Siebel Administration and Production Support

Responsibilities:

• Developed key documentation outlining how-to methods, to ensure consistency and accuracy
• Applied Siebel performance tuning methods to a test system, which allowed 6600+ concurrent users into the system during a performance testing phase
• Performing support activities needed to execute business process with the application.
• Migrating Non-Repository Seed data items using Application Deployment Manager(ADM)
• Migration of changes to application components to the Development, Test, Training and Production environments.
• Migrate repository and additional configuration objects between environments on a regularly scheduled basis to support development, test, and production.
• Monitor and execute Siebel server functions including server and component configuration, workflow management and software patch installation.
• Supported custom Business Services to query the data based on search criteria sent by SSDP and return the data as HTTP response in XML format.
• Setting up predefined queries and worked with List of Values through EIM Process.
• Work with Development team, supporting with application admin tasks
• Setting up the mobile clients and providing database extract
• Setting up the Call Center Users and Access by their Positions and Responsibilities
• Responsible for providing accurate time estimates to complete environment builds.
• Technical Design document that details out the infrastructure architecture that will support the development, execution and operation architecture.

Environment: Siebel 7.5.3 Call Center & Siebel 7.8 UCM, OS/390,Unix 5.1, IIS web server, Actuate Server, DB2, Resonate Load Balancer, EIM,EAI, IBM MQ Series

Confidential, Cleveland OH

EIM Developer

Responsibilities:

• Solid understandingof project implementation life cycle
• Resolved configuration related issues. Escalate and follow-up on those not resolved.
• Communicate, escalate and resolve problem ticket issues as appropriate
• Participate in system upgrades by assisting in planning, testing and executing those upgrades
• Interact heavily with application design and development teams on issues from testing or operations and own fix effort for Seibel application
• SRF Migration from One Environment to Another
• Migrating Non-Repository Seed data items using Application Deployment Manager(ADM)
• Migration of changes to application components to the Development, Test, Training and Production environments.
• Repository migration (Dev2Prod) from Development to QA, Pre- Prod, Production and DR Environments
• Maintenance and migration of reference data to the Development, Test, Training and Production environments.
• Supported all the Siebel Environment (Development, Test & Production)
• Was Supporting Siebel Configuration, Development and applications solutions
• Monitored and maintained the Development, Test, Training and Production environments.
• Worked with Patch Updates and version Upgrades
• Support for Siebel Configuration, Development, and Implementation of applications solutions.
• Was Responsible for Test (Unit Test), debugging, documenting and maintenance of software applications.
• Communicated with end users to resolve complex issues and perform day-to-day operational support functions within Siebel

Environment: Siebel 7.8.2.5 Service, Sales, Call Center & Marketing, Windows 2003 Server, IIS web server, Actuate Server, SQL 2005,Genesys CTI.

Confidential

Siebel Administration and Production Support

Responsibilities:

• Informatica, Lotus Notes, Ab Initio, CA-7, Main Frame, Windows NT.
• The Opportunities and Activities are loaded into base tables while using the Enterprise Integration Manager.
• Worked on the batch Process to run the jobs through CA-7 on the Mainframe. Written the VB Code to kickoff the ifb’s through CA-7.
• Job entailed importing, updating accounts, contacts, account team, opportunities, activities employees, and positions data using Enterprise Integration Manager
• Design and Development of an automated tool to synchronize data (~10 million records) between two out-of-sync siebel environments sitting in different boxes using EIM.
• Performance tuning all SQL queries used by the architecture by using DBA utilities.
• Took part in developing tools to feed siebel data into third party systems.
• Working with the client to understand issues and new business requirements.
• Took extensive part in helping out testing teams with ST SIT.
• Took active part 24x7 during multiple Dress Rehearsals and the Go-Live(s).
• Involved in gathering requirements from business users.
• Ï Created Mappings using various transformations like Update Strategy, Lookup, Stored Procedure, Router, Joiner, Aggregator and Expression.
• Ï Designed many Multi Source Single Target mappings and vice versa.
• Ï Used Shell Scripting to schedule jobs on Unix, and to upload data files into tables of the oracle database.
• Involved in Performance tuning and testing at mapping level.
• Involved in end user training and support.

Environment: Siebel 7.5.3, Siebel Tools 7.5.3, Siebel Finance, EIM, SQL Scripts, DB2, Oracle