PROFESSIONAL SUMMARY:

• I have 9 years of overall professional IT experience including 7 years of extensive experience in Salesforce.com CRM and Force.com platform as both Administrator and Developer.
• Salesforce Certified Administrator and Developer.
• Experienced in Administration setup - Manage Users, security controls, data Management, validation and customization.
• Good Technical/Functional Knowledge of SFDC CRM.
• Vast Experience in Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visualforce Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience in creating custom applications, objects, page layouts for modeling the data of organization and generating reports, dashboards and analytic snapshots.
• Experience in enforcing security using roles, sharing rules, profiles, page layouts and organization wide defaults.
• Extensive experience in automation of business logic using apex coding, workflow rules, validation rules and approval process.
• Experience in using SOSL and SOQL for retrieving records from database.
• Experience in developing apex code with high coverage and effective testing practices.
• Working knowledge of MVC architecture of Salesforce and CRM business processes like forecasting, campaigns and lead management, case and solution management, account and contact management.
• Created Various External Objects & Data Source with Salesforce Connect and Heroku.
• Extracted data from Force.com,Oracle, DB2, excel data files using ETL mapping with PLSQL scripts.
• Technical Knowledge in Lightning Experience and Lightning App builder.
• Experience in developing Lightning Apps,Components, Controllers and Events.
• Good experience in aura Framework.
• Worked on developing batch apex codes and apex scheduler classes.
• Developed SOAP and REST based requests for communicating with web services.
• Good experience with Administration, Configuration, Customization, Development experience on Salesforce.com Platform.
• Employed HTML, XML, Java Script, AJAX and JAVA in developing web based applications.
• Excellent communication, interpersonal skills and the ability to work both as a team player and an individual. Have excellent written and verbal communication skills, strong understanding of fundamental business process, and highly motivated to work individually or in team environment.

TECHNICAL SKILLS:

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Lightning (Components and controllers), Apex Web Services, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production).

ETL Tools: Data Loader, Salesforce-to-Salesforce, Apex Explorer, Informatica.

Languages: Apex, C/C++, Java, HTML, XML, CSS, AJAX.

PROFESSIONAL EXPERIENCE:

Confidential, Snoqualmie, WA

Sr Salesforce Developer/ Administrator

Responsibilities:

• Worked on modifying various managed packages which includes Email Alerts to the Company.
• Developed a Visual Force Email Template which notifies the clients once it satisfies the business logic and when criteria’s are met. This also involved generating Client Logo and attaching to the template.
• Implemented various Apex classes, Triggers, Batch & Schedulable classes and also the Future method for handling huge data transactions or Bulk operations. Also worked and developed various Portal based requirements for the end clients to view the data.
• Created various Test Classes and deployed into Production which satisfies the code coverage.
• Involved in client based meetings to fulfill the end requirement using BMC Remedy Force increasing the sales process.
• Developed Salesforce Lightning applications using Lightning components, Controllers and Events and used custom CSS in the components.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Worked on various Salesforce Administrations tasks like Reports, Dashboards, Custom Workflow rules, Field Update, Email Templates, Field level & Object level Securities, Roles, Profiles, Validation Rules, Formula fields etc.
• Used custom tools like Apex data loader & Jitter Bit for the handling the data for insertion, update & deletion.
• Performed various modifications on the existing code inside Salesforce & followed the governor limits before deployment into Production.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Lightning (Components & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in.

Confidential, Houston TX

Sr Salesforce Developer/ Administrator

Responsibilities:

• Developed Salesforce.com workflow, rules and triggers using Apex for updating Users based onlocation records.
• Administered Salesforce.com applications and migrated code/data from different environments.
• Administered and supported CRM application for 30 users in marketing, customer service and sales.
• Implemented Salesforce.com dashboards as per business requirements.
• Developed Apex Triggers, Apex Classes and Test Methods and other queries.
• Configured users' roles, permissions and profiles as per business requirement.
• Used eclipse for development environment.
• Maintained roles, profiles and user accounts.
• Developed dynamic salesforce.com visual force pages using JavaScript, Ajax toolkit and SOQL.
• Customized page layouts for Salesforce.com standard and custom objects.
• Implemented Salesforce.com S-control for calendar and integrated with campaign management and other Sales force applications.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in.

Confidential, Cincinnati OH

Salesforce Developer/Administrator

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Data loader APTUS data using VLOOKUP functionality in excel.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Communicated project status and escalate issues to management. Provide feedback for improving Technical Publications procedures, standards, and methodologies.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Communities, Reports, Service Cloud.

Confidential, Woonsocket, RI

SalesForce.com Administrator/ Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Developed Visual force Pages to customize the view and functionality of the page that were required by the Organization.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided the training to the internal business users to use the application and develop their own custom report.
• Prepared user manual and technical support manual.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Cloud, Email Services, HTML, Java Script, Java, SOAP, REST, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Webster, MA

Salesforce Developer

Responsibilities:

• Performed the roles of developer and administrator in the organization.
• Associated and interacted with the business team to gather and documenting the requirements.
• Created custom objects and modified standard objects and page layouts of detail page, edit page as per the requirements of the organization.
• Classified the clients into personal, small business, large business clients and developed relevant record types for each.
• Developed security by establishing sharing rules, roles and modifying organization wide defaults.
• Developed validation rules, complex workflow rules and approval process for automation.
• Effectively managed production and sandbox Salesforce environments and transferred data between the environments.
• Used SOQL and SOSL for Querying and Searching data from Salesforce platform.
• Developed apex triggers and apex classes for automation and visual force pages for better UI.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in.

Java Developer

Responsibilities:

• Involved in design and development of Packet/News Letter Module.
• Designed and Developed dynamic web pages using Java Server Pages.
• Used strut tiles to assemble to application screens.
• Involved in System Integration testing.
• Quality assurance.
• Code review.
• Implementation of automated Unit testing using Cactus. JUnit and Ant.
• Deployment, Maintenance and support.

Environment: Java, J2EE, JSP, Struts, JSON, WebSphere Application server, Eclipse, JavaScript, Oracle 9i, PL/SQL, JDBC, UML, Rational Rose, Windows 2000.