SUMMARY:

• 11 Years of IT experience with 9 years of experience in Salesforce.com CRM.
• Worked in various stages of Software Development Life Cycle (SDLC), aspiring to leverage technical and analytical skills to elicit and validate the business needs for assisting solutions that enable the organization to achieve its goals.
• Hands on experience in implementing security and sharing rules at object, field, and for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers.
• Experience in Creating Roles, Profiles, Email Services, Workflow Alerts, data migration activities, Actions, Escalation rules, Assignment rules and Approval Processes.
• Expertise in maintaining, enhance and create workflows, Process Builder and validation rules.
• Salesforce.com Customizations and Configurations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, Record Types, Picklists, Custom Formula Fields, Field Dependencies, and other standard functionalities.
• Working Knowledge in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Extensive knowledge about Salesforce setup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visualforce, S-Controls Integration, Web Services API, SOQL, SOSL, SOAP, REST based Web Services.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Experience working with Force.com IDE, S-Controls Integration, Force.com API, Apex Data Loader, Force.com Explorer and Salesforce.com Sandbox environments Good experience with various testing approaches such as Unit testing, Functional testing, Integration testing and Regression testing.
• Experienced in developing web-based applications using SQL, XML, CSS, HTML, DHTML, XHTML, JavaScript, jQuery, SOAP and AJAX Technology.
• Experience in Repository and Reports performance tuning.
• Well versed with Agile and Scrum Methodology
• Good documentation skills with the ability to meet project deadlines and has the ability to work in a cross functional environment.
• Experience with Adobe Flash, Service Cloud, Sales Cloud and Chatter.
• Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.
• Possess excellent communication, interpersonal and analytical skills along with can-do attitude. Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.

PROFESSIONAL EXPERIENCE:

Confidential, Ada, MI

Salesforce Developer

Responsibilities:

• Configured Identity Confirmation, Login Restrictions, User Interface settings, Company Profile.
• Customized Profiles and created custom fields
• Worked with standard objects, business processes and field-level security
• Created/Modified Dependent Picklists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types
• Set security and access rights using Organization Wide Defaults, Roles, Roles & Hierarchies, Sharing Rules, Public Groups, Sales teams, Account teams, Case teams and Folders
• Set up Workflow and Workflow Approval processing
• Performed data validation and use data utilities including Data Loader and Mass Delete
• Configured and used standard reports, custom reports and custom report types
• Configured and used dashboards and dashboard components
• Print and export reports, email and scheduled reports and refreshed dashboards
• Setup Salesforce Console functionality and navigation
• Installed/Uninstalled packages from AppExchange
• Manage tasks, events, public calendars and multi day events
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions
• Designed and developed User Interfaces for Salesforce users as per requirements
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel
• Setup Email Services on Force.com platform to handle inbound emails.
• Implemented custom Mass Update and Mass Edit Buttons on various Standard objects.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Implement Roll-up Summary fields to aggregate data from child records on the parent.
• Used sandbox mode for testing and migrated the code to the production instance in installments
• Interacted with client and development team in requirement gathering and converted the functional requirements into technical design for implementing in Salesforce.com
• Implemented Knowledge as a part of enhancement in Service Cloud of the organization
• Designed and Implemented Custom objects, Custom tabs, Components, validation rules and S Controls to suit to the needs of the application
• Set up workflows for autoworker on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards, case routing, entitlement managements, alerts and other processes
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Developed Apex Triggers, Apex Classes, Controllers & Extensions to support Visualforce pages, Test Classes for Unit testing as per the functional needs in application.
• Planned Community rollout framework as four step -cyclic process (Establish, Manage, Engage and Measure)
• Created leader boards and expert levels for community users in order to engage them in using communities
• Created Knowledge base and enabling partners to use the community knowledge bank.
• Customized partner portals to align with Community Portal
• Developed Batch class using Apex to attach the converted articles to the case based on the case-solution association.
• Developed many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.
• Worked on syncing tasks, events and contacts from Salesforce to Outlook and Outlook to Salesforce.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Designed Visualforce Pages to include extra functionality for capturing various customer enquiries and implemented logic for migrating cases based on the type of customer inquiry.
• Created Visualforce pages which identify a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Added methods that can be called from Visualforce pages to Controller Extensions.
• Extensive experience on Process Builder for immediate actions like creating/updating a record, email alerts, quick actions, submit for approval and post a chatter.
• Created automated lead assignment using zip code matrix and apex triggers.
• Good Experience in data migration and integration using Force.com Data Loader for Insert, Update, Delete, Export and Export All for import/export of bulk data.
• Developed wrapper classes for better Visualforce pages management and smooth functioning.
• Good Knowledge in creating user roles, public groups, implementing role hierarchies, sharing rules and record level permissions to manage access among different users as per application requirements.
• Helped in creating object level field mapping to extract the data from salesforce using Informatics Power Center
• Very experienced in querying Salesforce tables using SOQL & SOSL.
• Created Email templates, Approval Processes, Page Layouts and defined Approval actions on them to automate the processes.
• Designed Validation rules for advanced fields along with Roll up summary Fields to maintain Data quality and consistency.

Environment: Force.com Platform, Salesforce Unlimited Edition, Reports, Custom Objects, Tabs, Data Loader, Eclipse IDE plug-in, Visualforce, Apex, Report builder, Workbench, SOAP API, SalesForce.com sandbox, Workflow & Approvals, Email Services. Components, Controllers and Controller extensions, JavaScript, Eclipse IDE, Plug-in, Force.com, CSS.

Confidential, Beyond Union, NJ

Salesforce developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce Developer/Admin in the organization.
• Worked closely with sales team and business analyst and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Webpages in VisualForce for capturing various customer enquiries and implementation logic for migrating cases to different queue based on the type of customer enquiry.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, workflow rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Customized page layouts for opportunity, Contacts and Accounts depending upon user roles and groups.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing ecommerce applications.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Implemented single sign-on with SAML on Force.com
• Developed and configure various Reports and Report Folder for different user profiles based on the need in the organization.
• Defined lookup and master-detail relationship on the objects and created junction objects to establish connectivity among objects.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Irvine, CA

Salesforce.com Developer/Admin

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Implemented Customer Portal for various business requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Developed cloud computing application using Force.com, Visual Force and Apex Languages.
• Developed classes, Controllers & Extensions to support Visualforce Pages, Test Classes for Unit testing as per the functional needs in application.
• Proficient in creating Apex Triggers, Apex classes, Triggers, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Planned Community rollout framework as four step-cyclic process (Establish, Manage, Engage and Measure)
• Created leader boards and expert levels for community users to engage them in using communities.
• Created knowledge base and enabling partners to use the community knowledge bank.
• Customized partner portals to align with community portal.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Analytical Snapshots for weekly trend reports.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, and Windows.

Confidential, Salt Lake City, UT

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visual force and Force.com API.
• Supported around 1000 users in the implementation of the Service cloud and sales cloud.
• Developed Visual force pages, controllers for goal setting and performance evaluation.
• Developed Custom Apex pages and Apex classes and have also written various visual force email templates.
• Integrating the application with SOAP Web services and also Informatics Web services.
• Developed integration packages for loading campaigns, territorial leads and opportunities into Salesforce.com from Clarify CRM.
• Worked on Email handling requirements for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Been a part of Unit testing and guided my offshore Developers.
• Involved in the entire SDLC using agile methodologies and Understanding of complex SQL's.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services like SOAP & REST.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor's limits.
• Wrote Apex batches, test methods to build synchronization of phone field with master database.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Work with end users and other client stakeholders to resolve production issues.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Design and draft solutions to the Sysco360 sales support for field level activities.
• Involving in solution brainstorm sessions and workshops with Sysco Field Business users.
• Created various custom logics on Activity based Opportunities.
• Devised a Solution to report on all the war room accounts activity feed.
• Analyzing Salesforce objects to understand the Functional Requirements and dependencies
• Solutions to devise a survey to send out from Sales force to users with customer requests.
• Designed Salesforce 1 Mobile guided Selling process for the ground staff to be able to easily cope with their daily activities.
• Implemented Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce.
• Application customization for sfdc.com online version using Apex triggers, Visualforce pages and Apex classes, SOAP API.
• Build interfaces to load Quarterly Alignments (User-Terr, Acc-Terr), Targets, Call Plans into Veeva application from ODS.
• Used Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Developed custom reports which handles large set of data using Visualforce, HTML, CSS, JavaScript, AJAX, jQuery, Apex, SOQL.
• Developed Apex test classes for the Apex Triggers & Controllers and used Change Sets to deploy the components to production environment.
• Created and customized various joined and custom Reports & Dashboards based on the business requirements.
• Implemented Tableau Desktop &Birst for sales analytics and integrated them in Salesforce using Force.com Canvas.

Environment: Saleforce.com platform, Apex Language, Veeva, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, Eclipse IDE Plug-in, Tableau (Desktop & Server).

Confidential, VA

Salesforce Developer

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.
• Customized Salesforce CRM beyond native functionality with Visualforce and Apex code according the requirements.
• Developed Test classes and maintained the proper code coverage to deploy in to the production boxes.
• Created custom controllers and controller extensions while developing Visualforce pages.
• Developed the Apex Triggers to ensure the correct data entries in to the system.
• Created Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Migrated application from one environment to other using force.com IDE
• Created the Reports and Dashboards as per the business requirements.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production environments.
• Deployed the code from Sandbox to Production using Eclipse and Change Sets.
• Designed and maintained different environments, included Development, Test and Production.
• Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and prod boxes to make them in Sync.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, Posting a Chatter post, Email Alert, Invoking an Apex Class.
• Experience with Salesforce security model, permission sets, record types, and configuration of page layouts.
• Data migration and updates through the Apex DataLoader in Sales force.com.

  • Co ordinate with the test team and provide the application flow demo before the test team start the System Testing.

• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Restful API callouts and Informatica cloud integration tool.
• Involved in creating Apex classes, Visualforce pages, Triggers, Workflows, BatchApex Classes and Schedulers

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Data Loader and Eclipse IDE Plug-in.

Confidential, Eden Prairie, MN

SQL BI Developer (SSIS/SSRS) / Data Analyst

Responsibilities:

• Analyzing data, understanding data model, translating requirements and populating dimensions and facts in data warehouse
• Creating reports from different data sources using SSRS.
• Performance enhancement of already existing reports in development Report Manager.
• Migrating data from different data sources to SQL server database using SSIS.
• Load the configuration file into the database using the existing SSIS packages.
• Helping SA's in the validation process after the load using the SQL scripts.
• Creating stored procedures and some complex queries to embed this in SSRS reports.
• Advanced extensible reporting skills using SQL Server 2008 Reporting Services (SSRS)
• Involved in scheduling, creating snapshots and subscriptions for the reports using SSRS 2008.
• Designed and developed SSIS Packages to import and export data from MS Excel, SQL Server 2008 and Flat files.

Environment: SQL Server 2008, SSIS 2008, SSRS 2008, .NET Framework, T-SQL, XML, MS Excel, MS Access, Visual Studio 2008.