SUMMARY:

• 8 years of IT experience in Analysis, Design, Developing, Testing and Implementation of Enterprise level applications
• Over 5+ years of extensive experience in Salesforce. com CRM and Force.com cloud platform with proficiency as developer and administrator.
• Implementation experience of Salesforce.com applications like the Sales, Marketing, Service and Support Modules .
• Good experience with Configuration, Customization,Development, and Support experience on Salesforce.com Platform.
• Experience in working on Eclipse IDE environment with Force.com Plug - in for Web Services, SOQL, SOSL Components using Apex Language.
• Expertise Managing Users, Data Management, Domain Management, Generating Reports , Dashboards, Communication Templates, Tasks and Events .
• Good development experience with Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service , Visualforce (Page, Component & Controllers), Process Bulder,Partner WSDL, Enterprise WSDL , S-Control .
• Experience in Salesforce SFA applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Integrated salesforce with external systems using both Inbound and Outbound using SOAP & REST apex web service classes.
• Written apex batch, schedule classes by implementing Batchable and Schedulable Interfaces for processing large data sets in scheduled intervals.
• Strong experience in implementing data security/visibility rules using sharing rules, configuring OWD, creating Criteria-based and owner-basedSharing rules across the various object and sharing data to a different set of Roles, Profiles in the organization.
• Experienced in Software Development Life Cycle (SDLC) models like Agile, and Scrum methodologies .
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Extensive experience in creating Lookup relationships and Master-Detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce Governor Limits .
• Extensive experience in designing of Custom objects, Custom fields, Picklists, Role-basedPage layouts, Workflow Alerts and Actions, Validation Rules, Assignment Rules, Approval Processes, Custom Tabs, Auto-response rules, Custom reports, Escalation rules, report folders, report extractions to various formats.
• Deployed salesforce components using meta-data API across various Sandbox and Production instances with Change Set, Eclipse and Force.com Migration tool .
• API Migration experience, using Data Loader and Import Wizard to import and export data from Salesforce.
• Extensive experience in implementation of Community Cloud and Chatter functionality and Knowledge Base Module and p repared unit test cases to fulfill 75% of code coverage for Apex classes, Trigger.

TECHNICAL SKILLS:

Salesforce Skills: Salesforce CRM, Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, Workflow & Approvals, Case Management Custom Objects, Dashboards, Snapshots, SOQL, SOSL.

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchangesuppor,Jira

Languages: Apex, C, Java, HTML(UI), XML, CSS, SharePoint

Operating Systems: Windows NT, 2000, XP Pro, Windows 7, Windows Server 2000, 2003, Linux (Ubuntu, Solaris) and Mac.

Databases: Oracle, Teradata, DB2, SQL server, MS Access.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked on salesforce2salesforce integration to merge data with two different companies using salesforce.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Added geographical redundancy to the computing needs in order to track the customers location using Community Cloud.
• Used Community Cloud inorder to perform computing types of applications, massive data simulations with data rich, real-time visualizations.
• Assist client with staging and deploying email campaign with in Marketing Cloud .
• Provided technical support for over 1600 users of Salesforce and Marketing Cloud CRM tools
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Used Jitterbit (TM) Data Loader for field mapping and loading of data from one instance to another instance of Salesforce .
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Confidential, Minneapolis, MN

Salesforce Developer

Responsibilities:

• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Developed and deployed Salesforce Unlimited edition in Sales Cloud Platform .
• Designed custom Visualforce pages to support various UI needs and various Visualforce email templates/components which will render email content dynamically to send notification emails in various scenarios including successful balance transfer & successful fraudulent case closure.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Authored Systems Requirement Specification (SRS), Use case, System Requirement Change Request, and Data Dictionary to Delta's SFDC implementations such as Sales cloud, Marketing Cloud and Salesforce Chatter.
• Auto populated Account Source field on Account object from Lead Source field on Lead object when converting a lead using Process Builder.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Good experience in developing salesforce ligntning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Competence in Designing and creating SFDC Wave Analytics data sets, lenses and dashboards.
• Profiled Data in the Salesforce System. Understood quality of the data in the salesforce system and customizations done to out-of-the-box data model.
• Diagnose client issues with email sends from within the Marketing Cloud Application.
• Managed the Commercial Solutions Consulting team for the SalesForce Marketing Cloud in Confidential .
• Created visual workflows for user-triggered events.
• Design Sales and Marketing solutions to meet customer Requirement & business requirements in Service Cloud.
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce .
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Migrations: Siebel, Automation for Non repository artifacts, Documentations, Automation Server Health Checks, Repository migrations.
• Ability to effectively integrate Salesforce with other applications using web services such as SOAP, RESTful and Lightning Connect.
• Managed daily business operations and communications, senior executive and engineering personnel support, Contract administration, accounting support and general office management .
• Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed numerous triggers and reusable Apex trigger handlers that will act on different custom objects.
• Created and modified custom buttons using Javascript and Jquery.
• Effectively used custom settings (List & Hierarchy) to customize a lot of Apex code .
• Good experience in developing Salesforce Lightning Apps , Components, Controllers and Events.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience .
• Implemented Web-to-lead to track and solve leads from the website.
• Wrote various validation rules that will be on/off based on custom settings.
• Involved in SFDC deployment. Effectively used ANT, Change Set, and Sublime etc.
• Built numerous custom objects, layouts, profiles, permission sets and exposed to good amount of customization as well.
• Created Visualforce email templates and also automated Email Process to send installation instructions to new and existing customers.
• Worked on SOAP API Callout to integrate Salesforce with Oracle systems.
• Implemented Javascript Remoting, Angular.js and Twitter Bootstrap.js(UI) on various Visualforce pages and Custom buttons, along using HTML 5 for various functional needs.
• Used Apex Data loader to load the data across different Salesforce organizations.
• Wrote numerous utility methods for Apex Test classes and developed test classes from scratch.
• Worked on Salesforce standard Approval process .
• Used contextual hovers,dashboard and opportunities in the lightning version.
• Developed Scheduler Classes for nightly Batch processes .
• Designed Complex logic involving Apex Controllers (Standard and Custom Controllers) .
• Assigned and worked with team members to resolve any issues they have in completing the tasks and providing support and guidance.
• Used the sandbox for testing and migrated the code to the deployment instance after testing by using change sets .
• Involved in Unit & Testing for different Modules in the application.
• Followed Agile and Waterfall SDLC methodologies for project execution, and used Storyboards as one of the requirements elicitation technique .
• Worked with the latest testing strategies such as test-driven development and behavioral driven development.
• Used version control system GIT (merge, fork,branch)for managing the code.

Environment: Salesforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), JavaScript, Eclipse IDE Plug-in, Sublime, Oracle, DB2, SQL/PLSQL,Java, Windows.

Confidential, Waukesha, WI

Salesforce Developer

Responsibilities:

• The work consists of several new data integrations and customizations are done to B2B Salesforce. com . Worked on Salesforce.com customizations using Apex ( classes, triggers and web services) and Visualforce.
• Created process builder for supporting inbound messages and update bulk child records using process builder and flows.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Mass uploaded data into Salesforce u sing data loader that was previously existing on an excel sheet.
• Used Organization security, Network-based security and Session security to implement platform security.
• Dataloader APTUS data using VLOOKUP functionality in excel.
• Familiar with winter'16 release of Salesforce and the Lightning Experience.
• Worked on Single-Sign on to integrate with Salesforce using SAML configuration settings in SFDC, using identity provider along with LDAP server settings.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application. Migrated data from external sources and performed insert, delete, upsert, and export operations on millions of records.
• Experience in Service Cloud, Self Service, Communities, Portals, Sales Cloud, CTI integration Informatica .
• Integration with Salesforce, MS-SQL Server and other in-house systems.
• Designed and developed UI in Visualforce using HTML and CSS for portal built on force.com platform.
• Created Custom Article Display Templates using Visualforce page , Apex Classes for different article types.
• Developed Logic to capture and store feedback on Articles.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Redesigned a call scoring system that utilized Angular JS on Salesforce backend .
• Developed an analytic snapshot based daily dashboard that provide a 360 degree view of customers
• Assisted in the merger of data between the applications for initial synchronization .
• Worked on custom page using Visualforce page, JavaScript, CSS to capture users' comments which are posted as chatter feed on cases Converted Solutions to Knowledge Articles in multiple Instances.
• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages to fulfill various business requirements.
• Developed Complex Apex Batch Jobs for updating the accounts daily basis and monthly basis.
• Used SOAP web services for communicating with external systems.
• Used REST API for communicating with internal PHP system.
• Performed User Acceptance Testing for B2C Consumer Call Center Console application . Import test cases for call center tier-1 users and setup security settings for call center tier-1 managers profile.
• Performed regression Testing on Batch Apex to migrate 8000 documents from Attachments object in Content Version object for Agreements Management.
• Worked with Production Dry Run Test - Deploy Metadata one-week prior to Go Live Date. (Dry Run Testing should include all business requirement functionalities)
• Proven ability to map architecture to business needs ; an ability to maintain a big-picture view whilst concurrently focusing on detail.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud,, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL

Confidential, Branchburg, NJ

Salesforce Developer

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Worked with a team on a large e-commerce web application SAAS used by many companies around the world.
• Maintain lowest SaaS product churn by understanding and validating customer problems.
• Designed various HTML Email templates for Auto-Response to customers.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows , email templates resulting into effective Web-to-Lead , Web-to-Case and Email-to-Case communication with customers.
• Implemented Customer Portal for various business requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Developed cloud computing application using Force.com, Visualforce and Apex Languages.
• Proficient in creating Apex Triggers, Apex classes, Visualforce Pages, AppExchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Exported data from the legacy system and imported into SFDC through Apex data loader.
• Worked on Analytical Snapshots for weekly trend reports.
• Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
• Worked with custom Reports and report generation.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT) .
• Planned and coordinated testing activities for clients.

Environment: Salesforce CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Confidential, San Francisco, CA

Java Developer/Salesforce Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments of EAR files in the RUP process.
• Designed and Created Domain model and schema using Object oriented design / UML diagrams on RSA
• Developed the workflow interfaces using JSPs that are developed using Struts Tiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the complete Exception module using the existing framework that embraces Struts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens using HTML, DHTML, AJAX, CSS, Java script
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Created Spring Interceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Performed the role of Salesforce.com Developer in the organization.
• Designed and developed Customer registration and login screens using HTML, JSP and Javascript.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Involved in Customization of Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Having strong knowledge of SFDC standard data structures and familiarity with Force.com platform.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business user's groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used Salesforce Chatter to provide real-time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Java /J2EE Developer

Responsibilities:

• Developed a web application using JSP, Servlets and JavaBeans .
• Wrote unit tests for Business logic layer and data access layer using Junit .
• Learned and implemented different design patterns like Singletons, Factory method, Builder etc .
• Participated heavily and later maintained the documentation for projects.
• Developed content management systems for multiple clients using J2EE.
• Used EJBs in the application and developed Session beans to house business logic.
• Developed views for JSP pages using jQuery and AJAX .
• Worked extensively on creating rich front-end web interface using HTML/CSS, JSTL, JavaScript, jQuery.
• Used JDBC for communicating with a database.
• Used SQL Server as the database for the application.
• Generated PDF reports using XSL-FO .
• Implemented XSLT transformations for converting XML to HTML.

Environment: Windows, Linux, Java, JSP, Servlets, EJB, JUnit, JDBC, HTML, CSS, JavaScript, jQuery