IT Professional Resume

SUMMARY:

A Qualified IT Professional with 9 years of experience in various phases of Software Development Life Cycle (SDLC) like Requirement Analysis/Design, Development, Testing and Deployment.
Over 5+ years of experience as ServiceNow Developer, Administrator and Production Support .
Experience in adhering to Agile/Scrum and Waterfall methodologies for new functionalities and enhancements.
In depth, knowledge of technical implementation of Incident Management, Change Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery, Integration with Web Services, Performance Analytics and Asset Management.
Strong understanding of ITIL V3 and configured applications using ServiceNow tool used in ITIL Management.
Implementation experience of IT Service Management (ITSM) frameworks, project management skills and working directly with clients.
Strong knowledge in configuring Client Scripts, Business Rules, UI Policies, UI Actions, Script Includes and Data policies.
Strong knowledge in creating Access Control Lists (ACL’s).
Strong knowledge in creating Service Catalog, Catalog Client Scripts, Variable Sets, Order Guides and Record Producers.
Experience in designing and development of Workflow Activities and Publishing for service catalogs.
Strong knowledge in Data Migration, Update Sets and Customizations as per requirements.
Strong knowledge in implementing Inbound Email Integration, Outbound Email Integration Notifications by using email templates.
Experience in loading the data using Import Sets and Transform Maps in ServiceNow.
Experience in performing integrations and process automation using ServiceNow Orchestration.
Configuration development and implementing Single Sign On (SSO) using SAML 2.0 and LDAP integration.
Strong knowledge in implementing Web Services frameworks using SOAP/REST API’s.
Experience in populating CMDB, setting up MID Servers and Discovery.
Experience in designing User interface (UI) applications and web - based applications using HTML5, JavaScript, DOJO, JSON and Ajax.
Familiar with ServiceNow Content Management System (CMS).
Good knowledge in using Oracle 8i/9i/10g, MySQL, SQL Server databases and writing complex queries.
Debugging issues in various environments and resolving them on time.
Excellent communications skills. Adept at building strong working relationships with coworkers and management.
Strong team player, ability to work independently and in team as well.

TECHNICAL SKILLS:

ITIL: ITSM, ServiceNow.

Technologies: JavaScript, DOJO1.x, AngularJS, Thymleaf, Ajax, HTML5, CSS3, JQuery.

Frameworks: Spring MVC, Web Services, LDAP, SSO.

Database Management Tools: SQL Server, Oracle 8i/9i/10g, MySQL, DB2

Web/Applications Servers: IBM WebSphere Application Server, Apache Tomcat Server and Weblogic.

Version Control Systems: SVN, Github and CVS.

Operating System: Windows, Mac OS.

ServiceNow Versions: Eureka, Fuji, Geneva and Helsinki.

Tools: SOAP UI, Eclipse, NetBeans and Postman.

Other Skills: XML, JSON.

Methodologies: Waterfall, Agile, Scrum

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